Justin Johnson | Page 10

Great customer service This dealership & their staff, especially Kriss, Justin & Harry, made leasing a Mercedes easy & enjoyable! They are true to their word & are very know This dealership & their staff, especially Kriss, Justin & Harry, made leasing a Mercedes easy & enjoyable! They are true to their word & are very knowledgeable about their product. Highly recommend. More

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Worth the drive! I live out in West Houston, and am more than willing to make the drive to continue to buy and service my cars at MBOTW. They give you the time that I I live out in West Houston, and am more than willing to make the drive to continue to buy and service my cars at MBOTW. They give you the time that I find you don't get at the inner city dealers. The same people have been there for the last 2-1/2 years when I've bought my 3 cars. Too many people to thank, but Kriss, Justin, Joe... Paula in Finance, and the service guy's who have helped me are too numerous to mention! All have been proactive and have a great, helpful attitude. Thanks again for everything, MBOTW! More

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Knowlagable and answered all questions Great Service Great friendly attitude Prompt and we received our car in a short period time from when we walked through the door Clean and ready t Great Service Great friendly attitude Prompt and we received our car in a short period time from when we walked through the door Clean and ready to go More

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Amazing Experience! Kriss was amazing and got me exactly what I wanted. Didn’t try to sell me short just to get something off the lot. He offered something even better, a Kriss was amazing and got me exactly what I wanted. Didn’t try to sell me short just to get something off the lot. He offered something even better, and had it shipped to me. Painless process. Stand up guy! Paula and Justin were amazing too! Awesome group of people. :) More

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The best of the best! I am very impressed with the quality of service of this dealership and Kriss Arbury their sales specialist and what they did for me! Kriss went beyon I am very impressed with the quality of service of this dealership and Kriss Arbury their sales specialist and what they did for me! Kriss went beyond and above to make sure I was happy and pleased with the terms of the purchase. I will recomend this guys 1000%! Forget about the people at Greenway with their ridiculous attitude. Thank you Justin Johnson for your kind gift to my little daughter! She is sooo happy with her new toy car!! Thank you!! More

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Custom order from Stuttgart - AWESOME I worked with Nelson Sioson at Mercedes Benz of The Woodlands to build my custom ordered 2018 E400 Cabriolet. The dealership worked to "move up" the I worked with Nelson Sioson at Mercedes Benz of The Woodlands to build my custom ordered 2018 E400 Cabriolet. The dealership worked to "move up" the production schedule for me and I received the vehicle significantly ahead of schedule which was greatly appreciated. The vehicle was prepped perfectly and after an appreciated "operator's class" we were off in our new cabriolet. I appreciated the professionalism exhibited by all members of the MBoTW team as well as the personal visit from Bob Milner, the owner. Thanks everyone. Steve & Suzanne More

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New car lease. Absolutely a great experience. Justin Johnson went out of his way to find the car I wanted. Anthony Surface kept me updated on its arrival. Mike La Absolutely a great experience. Justin Johnson went out of his way to find the car I wanted. Anthony Surface kept me updated on its arrival. Mike Lange arranged to add my desired accessories. All happened without a hitch. More

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Work with Nelson! Nelson did a great job and he followed through with everything from start to finish and was very helpful. He was available in person, by phone, text, Nelson did a great job and he followed through with everything from start to finish and was very helpful. He was available in person, by phone, text, and email. More

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Most Awesome Car Buying Experience Ever Shawna. This lady goes above and beyond. I’ve bought a lot of cars in my lifetime but never have I heard anyone tell me, “I want your business.” An Shawna. This lady goes above and beyond. I’ve bought a lot of cars in my lifetime but never have I heard anyone tell me, “I want your business.” And she meant it. I was treated with respect and courtesy. She is an encyclopedia of knowledge of Mercedes-Benz products. She made my experience at the dealership ENJOYABLE. Usually I would rather have a root canal than go through the car buying process. Not this time. My finance papers were ready when we arrived and it was fast. My technician introduced me to all the features of my gle350 before I drove off the lot. This customer service was so impressive that Shawna has earned my business. I will continue to purchase my cars with Mercedes-Benz of the Woodlands. I am a customer for life. More

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Worst Experience Ever at a Mercedes Dealership Having purchased over 300 cars for myself and my companies, and being an avid collector of exotic and classic cars, I consider myself most qualified t Having purchased over 300 cars for myself and my companies, and being an avid collector of exotic and classic cars, I consider myself most qualified to leave this opinion about MBTW. I recently went to their dealership to have my S550 serviced and to purchase a SUV. I was told by the salesman that MBOTW prices their used cars so low that they only have a maximum of a $1k profit built in to the asking price. This is absurd! I purchased a 2015 GMC Yukon Denali.The used SUV I regretfully purchased had to have a new transmission a week later, and it took the dealership over a month to provide me with the 2nd key and a disk for the NAV to work. It's been in the shop 3 times in the first month at the GMC dealership, and still has issues. For financing, I asked to meet with the F&I Manager (Finance & Insurance) before completing an application. I explained to her that I had excellent credit and that I only wanted the ap submitted to one bank, and no others. Having promised she would do so, I find out hours later that they had submitted my application to approximately five banks; most of which marked the inquiry not as an auto loan, but as personal loan; consumer loan, and etc. The various types of inquiries caused my FICO score to go down over 15 points for 3 years! I've reached out to the Owner/G.M. over three times and despite assurances given me, he has not called me for going on three-(3) months. Intending to file suit. This is the most unprofessional Mercedes dealership I have ever dealt with, in over 20 years of owning Mercedes Benz and other cars. I would recommend you go to another dealership that is befitting of the Mercedes Benz brand. My experience was akin to one at a corner used car lot. More

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