Justin Johnson | Page 11

Worst Experience Ever at a Mercedes Dealership Having purchased over 300 cars for myself and my companies, and being an avid collector of exotic and classic cars, I consider myself most qualified t Having purchased over 300 cars for myself and my companies, and being an avid collector of exotic and classic cars, I consider myself most qualified to leave this opinion about MBTW. I recently went to their dealership to have my S550 serviced and to purchase a SUV. I was told by the salesman that MBOTW prices their used cars so low that they only have a maximum of a $1k profit built in to the asking price. This is absurd! I purchased a 2015 GMC Yukon Denali.The used SUV I regretfully purchased had to have a new transmission a week later, and it took the dealership over a month to provide me with the 2nd key and a disk for the NAV to work. It's been in the shop 3 times in the first month at the GMC dealership, and still has issues. For financing, I asked to meet with the F&I Manager (Finance & Insurance) before completing an application. I explained to her that I had excellent credit and that I only wanted the ap submitted to one bank, and no others. Having promised she would do so, I find out hours later that they had submitted my application to approximately five banks; most of which marked the inquiry not as an auto loan, but as personal loan; consumer loan, and etc. The various types of inquiries caused my FICO score to go down over 15 points for 3 years! I've reached out to the Owner/G.M. over three times and despite assurances given me, he has not called me for going on three-(3) months. Intending to file suit. This is the most unprofessional Mercedes dealership I have ever dealt with, in over 20 years of owning Mercedes Benz and other cars. I would recommend you go to another dealership that is befitting of the Mercedes Benz brand. My experience was akin to one at a corner used car lot. More

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Best MB Buying Experience in 20 Years We have purchased several MB's for over the past 20 years and this was by far the best experience. We started visiting MB of The Woodlands for service We have purchased several MB's for over the past 20 years and this was by far the best experience. We started visiting MB of The Woodlands for service and found the experience and professionalism of the staff outstanding. When it came time to purchase a new MB this was the place we were going to stop first. The sales staff was excellent and they worked with us on the vehicle purchase. Diego Aramayo and Justin Johnson made the car buying experience pleasurable. I would highly recommend MB of The Woodlands for service and vehicle purchase. Thank you MB of The Woodlands for being part of the community. More

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Excellent, honest, efficient experience. Recommend Highly! I worked with sales manager Justin Johnson virtually, and we struck a deal, including lease terms very quickly. I was extremely pleased with the deal I worked with sales manager Justin Johnson virtually, and we struck a deal, including lease terms very quickly. I was extremely pleased with the deal, on a car that was not easily found, and was better than others in my local area. The dealership was kept open later for customers like me (we were the last), doing a last day of the month deal. We went through F&I (Paula and Arturo were excellent), and things went professionally and smoothly. I didn't feel overly pressured to buy additional items, but did choose the prepaid maintenance. Even though we were at 10pm after F&I (taking less than an hour), Katelyn patiently went through the details and functions of the car to our satisfaction. Most definitely an enjoyable and beautiful experience to start our Benz ownership. I highly recommend the team I worked with! More

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Marcos Morales Delivered First Class Car Buying Experience Marcos Morales delivered a First Class Car Buying Experience. He was professional, polite, friendly, kind and most all trustworthy. That was the most Marcos Morales delivered a First Class Car Buying Experience. He was professional, polite, friendly, kind and most all trustworthy. That was the most important quality in a sales person. I felt that I could completely trust Marcos. He had my interest at heart, looked out for my needs. He was prompt in responding to my phone calls and emails. Marcos simply was the best sales person I have encountered. I have purchased Mercedes Benz cars in Seattle, Chicago, and Honolulu, but Mercedes-Benz of the Woodlands was truly the most memorable experience. I was my privilege and pleasure to have worked with the Mercedes-Benz of the Woodlands team. My heart felt sincere appreciation to Marcos Morales, Justin Johnson and the team More

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Justin Johnson is a great salesman Justin was attentive but not pushy, patient, professional, and is willing to make sure the dealership fixes a few issues that we found with our van wh Justin was attentive but not pushy, patient, professional, and is willing to make sure the dealership fixes a few issues that we found with our van when we picked it up. More

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Excellent service Nelson and managers did an excellent job in getting the sale done. worked with us for a good 4 hours, test driving several cars. it was our first time Nelson and managers did an excellent job in getting the sale done. worked with us for a good 4 hours, test driving several cars. it was our first time at a Mercedes dealership and couldn't have asked for a better car buying experience - definitely will be back in the future More

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Our first Benz I visited three MB dealerships all over Houston in search of the right ML350. This dealership stood out as the most personalized experience over all. I visited three MB dealerships all over Houston in search of the right ML350. This dealership stood out as the most personalized experience over all. I also spoke to other owners in the area and they came highly recognized. Glad I came back and gave the business to our local group. Two thumbs up so far! Looking forward to the maintenance experience in the state of the art service center when the time comes. More

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Found exactly the car we were looking for. We were looking for a new GLC 300 with some special accessories. It was not in inventory. Justin said, "Give me a couple of hours, I will be back to We were looking for a new GLC 300 with some special accessories. It was not in inventory. Justin said, "Give me a couple of hours, I will be back to you." He found exactly what we were looking for. It was a great experience. More

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No pressure and a fair trade in value. The salesperson was very knowledgeable about the vehicle and did not pressure in any way. The trade in value was good and in accordance with the Blue The salesperson was very knowledgeable about the vehicle and did not pressure in any way. The trade in value was good and in accordance with the Blue Book. The dealership was very nice with good refreassments and comfortable waiting room. More

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