Justin Taylor
Justin Taylor at Ken Ganley Chrysler Dodge Jeep Ram Mentor

Justin Taylor | Page 5

General Sales Manager

Ken Ganley Chrysler Dodge Jeep Ram Mentor

8505 Mentor Ave
Mentor, OH 44060

4.8
137 Reviews

Hi my name is Justin Taylor and I have been at this dealership for 20 years. I have lived in Lake County all my life! I have been married to my wife Jennifer for the over 15 years and we are proud parents of our sons Michael and Zachery. Our family enjoys the outdoors, our horses and boating. I look forward to getting the opportunity to meet you as well as earn your business! If there is anything you need, please just ask! We want to show you why we have so many customers for life!

4.8

137 Reviews

Write a Review

137 Reviews of Justin Taylor

December 08, 2020

Dealership Rating
Employee Rating

Justin Taylor is the best! Justin is very helpful and straight forward. I am working slot with Christmas and he made this a very easy process. I can't thank him enough. This is our 7th vehicle from him More

by BRYAN K
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Larry Orozco

Dec 08, 2020

Ken Ganley Chrysler Dodge Jeep Ram Mentor responded

Thank you for the positive feedback! We are happy to know that you had a good sales experience with us and with the help of our team, especially Justin and Larry. We value your business and we are always here to help!

November 09, 2020

Dealership Rating
Employee Rating

This is the second car I got from this dealership. The first time they took such good care of me I decided to return, and they took even better care of me this time. Everyone involved in the process went More

by Angie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Larry Orozco

Nov 10, 2020

Ken Ganley Chrysler Dodge Jeep Ram Mentor responded

Thank you so much for your sweet words, Angie! We take pleasure in hearing that our team is working hard and our guests are leaving with a smile on their faces. We are committed to customer satisfaction and greatly appreciate your opinion. We hope to see you again soon!

November 07, 2020

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Employee Rating

Had a pretty large problem with their brand new vehicle purchase in less than 5 days of ownership. We contacted the manager and he was not concerned about this at all. He said let him know if we don't get More

by dodgestealthrt1994
Customer Service
Quality Of Work
Recommend Dealer
No
Nov 08, 2020

Ken Ganley Chrysler Dodge Jeep Ram Mentor responded

Hello, I am troubled to learn about your disappointment regarding the issue with your new vehicle and any interaction that has left you with a negative impression. Your feedback is important to us and I would appreciate the chance to address your concerns. Please send me your preferred contact information and I will be in contact within the next 24-48 hours. Thank you. Best, Sarah LaPuma Business Development Manager Ganley Village CDJRF slapuma@ganleyauto.com (440) 210-5449

Nov 10, 2020

dodgestealthrt1994 responded

Okay..... 48 hours and still no call after I replied to this message. This is another example of this dealership not caring after a sale.

October 28, 2020

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Employee Rating

Inquired about a truck online. I was told that there was and error with the price that was advertised and they would not sell me the truck for the price they had it listed for. Was told that I was “SOL”. If More

by Brian
Recommend Dealer
No
Oct 28, 2020

Ken Ganley Chrysler Dodge Jeep Ram Mentor responded

Brian, I am troubled to learn about any miscommunication regarding the advertised price of the truck in question. Your feedback is important to us and I would appreciate the chance to discuss your concerns with you directly. Please send me your preferred contact information and I will be in contact within the next 24-48 hours. Thank you. Best, Sarah LaPuma Business Development Manager Ganley Village CDJRF slapuma@ganleyauto.com (440) 210-5449

October 12, 2020

Dealership Rating
Employee Rating

Justin is awsome always very courteous and professional, Very helpful with all needs, Handles all needs promptly and keeps you notified of all work done. More

by speedcitymusclecars
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Justin Cleek , Whitney Huxel

Oct 13, 2020

Ken Ganley Chrysler Dodge Jeep Ram Mentor responded

Thank you for the great review! We are happy to know that you had a positive experience with us, and if there is anything else we can do for you, please let us know.

September 05, 2020

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Employee Rating

We are very happy with Whitney and Henry, our sales person. Not happy the deal ship has not sent a $480 check due us. We waited over 3 hours which was ridiculous to sign papers More

by Drspann
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kenny Kukwa, Bill Cannato, Rick Campola , Henry Bailey, Becky Dowd, Whitney Huxel

Sep 06, 2020

Ken Ganley Chrysler Dodge Jeep Ram Mentor responded

Hello, I am concerned to learn about your dissatisfaction regarding any delay for the check. Please feel free to reach out to me so that we can address your concerns. Thank you. Best, Sarah LaPuma Business Development Manager Ganley Village CDJRF slapuma@ganleyauto.com (440) 210-5449

June 21, 2020

Dealership Rating
Employee Rating

Nick was incredible , helped me get into my dream car ! Worked relentlessly to make the deal work ! Highly recommend Nick to anyone looking for a great deal and great service! More

by Caldermanley71
Recommend Dealer
Yes

Other Employees Tagged: Al Uber , Nick Mcintire

Jun 22, 2020

Ken Ganley Chrysler Dodge Jeep Ram Mentor responded

Calder, thank you for taking the time to write a review! We are thrilled to hear Nick, Justin, and Al went above and beyond to assist you with a high level of customer service throughout the process. Congratualtions on your dream car! Please do not hesitate to reach out to us when we can work with you down the road!

June 06, 2020

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Employee Rating

Went above and beyond to locate us the vehicle we were looking for. Made buying process quick and painless. Staff was very professional highly recommend them More

by C&C71
Recommend Dealer
Yes

Other Employees Tagged: Troy Rossman , Jim Waterwash

Jun 07, 2020

Ken Ganley Chrysler Dodge Jeep Ram Mentor responded

Thank you for sharing your review. We are happy to know that you enjoyed your car-buying experience. We look forward to working with you again.

May 26, 2020

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Employee Rating

Expedient service Nick Compola was friendly and informative and Justin was kind in reaching out with oil changes for caregivers. Al Uber also was supportive in Finance. More

by juhaszr1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Al Uber, Nicholas Campola

May 27, 2020

Ken Ganley Chrysler Dodge Jeep Ram Mentor responded

Thank you for taking the time to write a positive review! We are happy to hear that Nicholas, Al, and Justin were able to help you find a great car and was able to make the overall experience at our dealership great. If you ever need help with your Grand Cherokee Limited, feel free to give us a call!

March 25, 2020

Dealership Rating
Employee Rating

Compass 2017 I have been going to them for over 25 years and every person that works there is professional, kind.They are nevere pushy and always do their best for More

by patricia.lynch1949
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Eric Thompson

Mar 26, 2020

Ken Ganley Chrysler Dodge Jeep Ram Mentor responded

Your loyalty is greatly appreciated, Patricia. It's always a pleasure to assist you. We look forward to seeing you again.

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