Kacie Greico
Kacie Greico at Toyota of Scranton

Kacie Greico | Page 20

Service Advisor

Toyota of Scranton

3400 N Main Ave
Scranton, PA 18508

Contact Me
4.9
295 Reviews

Dealership Experience

8 yrs, 4 mos

Industry Experience

8 yrs, 4 mos

4.9

295 Reviews

Write a Review

295 Reviews of Kacie Greico

April 05, 2022

Dealership Rating
Employee Rating

They do the job right the first time and don’t try and sell me things I don’t need. More

by JFoley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: james Brown , Alan Aimer, Kevin Morrow

Apr 06, 2022

Toyota of Scranton responded

Hi John, Thank you for taking the time to provide feedback on your recent service experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, Mary Jo Preno VP Customer Experience Toyota of Scranton mjpreno@tsofs.com 570-702-8776

March 28, 2022

Dealership Rating
Employee Rating

The service was really fantastic our service girl was awesome I highly recommend the place More

by kim_a_glaush
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Mar 28, 2022

Toyota of Scranton responded

Kim, Thank you for taking the time to let us know about your service visit. We are delighted you enjoyed working with Kacie. We appreciate your business and we value you as our customer. Mary Jo Preno Vice President of Guest Experience mjpreno@tsofs.com 570.702.8776

March 21, 2022

Dealership Rating
Employee Rating

Have purchased vehicles from this dealership and had my vehicles serviced there. They have always been friendly and professional in all my dealings More

by silverfocks
Customer Service
Quality Of Work
Price
Recommend Dealer
Yes

Other Employees Tagged: Tiffany Peoples, Stephanie McNair , Alyssa Esteras

Mar 22, 2022

Toyota of Scranton responded

Hi silverfocks, we are thrilled you had an outstanding experience with us. Thank you for taking the time to post your review. We look forward to your next visit. Take care. Warm regards, Mary Jo Preno, Vice President Guest Experience

March 08, 2022

Dealership Rating
Employee Rating

Their customer service has always been a notch above. In the past year, it's gotten even better when customer service elsewhere seems to have slipped. Always a pleasure to deal with Toyota of Scranton! More

by marge_watkins
Recommend Dealer
Yes
Mar 09, 2022

Toyota of Scranton responded

Thank you for taking the time to provide feedback on your recent sales experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, MARY JO YANUSAUSKAS Vice President Guest Experience Toyota of Scranton

March 08, 2022

Dealership Rating
Employee Rating

They changed the oil in my car. It gets no better than that. The service was completely done in a timely manner. More

by earl.e.cottrell.jr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Stephanie McNair, Tom Kirkpatrick, David Grieco, james Brown , Alan Aimer, Alyssa Esteras, Travis Langlois, Curt Manck, Kevin Morrow

March 07, 2022

Dealership Rating
Employee Rating

Everyone is always nice and communicates everything about the service every time I am there. More

by DOMINICCUCHARA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: David Grieco

Mar 08, 2022

Toyota of Scranton responded

Dominic, Thank you for taking the time to provide feedback on your recent service experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, MARY JO YANUSAUSKAS Vice President Guest Experience Toyota of Scranton mjpreno@tsofs.com 570.702.8776

February 28, 2022

Dealership Rating
Employee Rating

had a leak with my antena and they wanted me to pay for it! Not happy! I had to tape around it myself to stop the leak, Mary Lou never got back to me about the problem, More

by PCHINO
Customer Service
Friendliness
Recommend Dealer
No
Mar 02, 2022

Toyota of Scranton responded

Hello Mr. Colachino, It is Mary Jo at Toyota of Scranton. My apologies, I did not realize I said I would be in touch. I do remember you and your situation. I must have mistaken what your said when we spoke on the phone. I thought you resolved the issue with your antenna. Please call me at 570.702.8776 when you get some time. I would like to know how I can help you. Thanks, Mary Jo Preno

February 25, 2022

Dealership Rating
Employee Rating

Confirmation of their malfeasance and thievery, is taking off $15,000 they overcharged on financing, they also had to reimburse me having charged me for DMV twice, and after my complaint, finally gave my Vet More

by USCT22ND
Customer Service
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Stephanie McNair, Richard LaRussa , Alyssa Esteras, Bryan Matarese, Brendan Reilly, Bernadine Welcome, Gary Rogari, Mary Jo Preno, Ken Walley

February 23, 2022

Dealership Rating
Employee Rating

Very friendly professional is done in a timely matter always came by and provided information on how long it would take before the service was done very knowledgeable and enjoyed the lounge while waiting More

by slammer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Stephanie McNair, Tom Kirkpatrick, David Grieco, james Brown , Alan Aimer, Alyssa Esteras, Travis Langlois, Curt Manck, Kevin Morrow

Feb 23, 2022

Toyota of Scranton responded

slammer, we are grateful for the opportunity to service your vehicle. Thank you for sharing your service story. It is also good to know you were comfortable in our guest waiting area. Be well, take care.

February 21, 2022

Dealership Rating
Employee Rating

I like the fact that when I'm looking to buy a vehicle, I can always find what I'm looking for there. More

by DAVSEL55
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Alyssa Esteras

Feb 21, 2022

Toyota of Scranton responded

DAVSEL55, Thank you! We are grateful you took the time to provide feedback and rated your experience. We are delighted you enjoy working with our team. All the best to you. Take care.

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