Kacie Greico
Kacie Greico at Toyota of Scranton

Kacie Greico | Page 24

Service Advisor

Toyota of Scranton

3400 N Main Ave
Scranton, PA 18508

Contact Me
4.8
272 Reviews

Dealership Experience

7 yrs, 10 mos

Industry Experience

7 yrs, 10 mos

4.8

272 Reviews

Write a Review

272 Reviews of Kacie Greico

January 14, 2021

Dealership Rating
Employee Rating

The best service at a auto dealer I have ever experienced. Dave, Kacie and the service technicians were phenomenal!!! Thank you so much!!! You guys rock!!! More

by DAC821
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: David Grieco

Jan 15, 2021

Toyota of Scranton responded

Great review. Thank you, DAC821. We are thrilled our team, especially Dave and Kacie were so helpful. That is the goal. We all appreciate your perfect, 5 star review. Thanks again.

January 14, 2021

Dealership Rating
Employee Rating

always excellent, top notch experience and customer service with TOS. Thank you. There service was quick and realy thorough. i highy recommend Toyota Of Scranton More

by VAN16
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tiffany Peoples, Stephanie McNair, Tom Kirkpatrick, Kevin Morrow , Alyssa Esteras, Travis Langlois, Curt Manck, Edward Rewt, Bernadine Welcome

Jan 14, 2021

Toyota of Scranton responded

VAn16, our service team thanks you for your recommendation and 5 star review. We look forward to working with you in the future. We are here to serve our guests. Take care.

December 28, 2020

Dealership Rating
Employee Rating

I feel like every time we take the car to be serviced there is always over $1,000 worth of additional things that "need" to be done. I did not have it done because I feel like it is overpriced. I use to More

by toyotahigh1
Recommend Dealer
No
Dec 28, 2020

Toyota of Scranton responded

toyotahigh1, thank you for taking the time to express your concerns regarding your service visit. We are sorry to hear you no longer enjoy servicing at our dealership. Our intent every day is to provide our guests with the best service so their Toyota remains safe and reliable. Please contact our Vice President of Guest Experience, Mary Jo Preno, to discuss your comments. Your feedback is welcomed. Thanks again. Take care.

Jan 11, 2021

Toyota of Scranton responded

Hi, It's Mary Jo at Toyota. I would like to speak to you about your experience. It is important to me to hear what you have to say. Please reach out to me at 570.702.8776. I do not have your contact number. If I did I would have reached out to you the day you completed the review. Please give me a call. Thank you.

December 04, 2020

Dealership Rating
Employee Rating

Searched my problem and got back to me quickly. Each person I dealt with was professional in manner. I have always been treated with rprofessionalism. More

by ded4356
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tiffany Peoples, Stephanie McNair , Alyssa Esteras, Jason

Dec 04, 2020

Toyota of Scranton responded

ded4356, our mission is to treat our guests as we would want to be treated. Professionalism is not an option, it is what our guests deserve. We respect the fact that you decided to come to our dealership, thank you.

November 25, 2020

Dealership Rating
Employee Rating

good format w/ excellent personnel,well qualified who take a positive attitude which reflects an atmosphere that exudes professionalism at a very high calibre.. Thank you for your concerns. More

by CHARLORRA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Stephanie McNair, Tom Kirkpatrick, David Grieco, james Brown , Alan Aimer, Alyssa Esteras, Steve Feliciano, Travis Langlois, Curt Manck

Nov 30, 2020

Toyota of Scranton responded

Charlorra, thank you for your review and perfect rating. We are here for you! Thank you for your awesome message. All the best to you. Take care.

November 15, 2020

Dealership Rating
Employee Rating

Amazing service and very friendly. Quick service and even helped me with other issues . For sure will continue to come to this dealership and hopefully get a new lease More

by SGTRSANCHEZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tiffany Peoples

Nov 16, 2020

Toyota of Scranton responded

We are here for you, SGTRASANCHEZ. We are only too happy to assist you with your automotive needs. Thank you for the 5 stars. Take care.

November 11, 2020

Dealership Rating
Employee Rating

Car leaked oil all over garage floor after a oil change had to have it towed big mess and inconvenience very disappointed it never happened at monroe More

by CMELUMI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Nov 11, 2020

Toyota of Scranton responded

cmelumi, our apologies for the situation and resulting inconvenience. Our Vice President of Guest Experience will reach out to you to discuss. Thank you for taking the time to let us know about your situation. Take care.

November 03, 2020

Dealership Rating
Employee Rating

Not to good 47$ for a key that just open the door. And I never asked for it they just added it on my bill. And 800$ for caliber replacement is just ridiculous More

by mikeirvings28
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Alyssa Esteras

Nov 09, 2020

Toyota of Scranton responded

mikeirvings28, our Vice President of Guest Experience is available to speak to you regarding your experience. Please call Mary Jo Preno at 570.702.8776. Your feedback is welcome. Take care.

November 03, 2020

Dealership Rating
Employee Rating

Everything worked out perfectly. The replacement fuel pumps took a lot less time than the we were told . Grateful for that. Thank you very much! More

by JDERMONT
Recommend Dealer
Yes

Other Employees Tagged: Tiffany Peoples, Kevin Morrow, james Brown , Alan Aimer, Alyssa Esteras, Steve Feliciano, Travis Langlois, Curt Manck, Edward Rewt

Nov 04, 2020

Toyota of Scranton responded

We are so happy you are pleased with your recent service visit. Thank you, Jdermont for the perfect, 5 star rating. Take care. All our best to your and your family.

October 30, 2020

Dealership Rating
Employee Rating

My husband and I felt very pressured by the My husband and I felt very pressured by the salesman. The explanation of features was very rushed. Our PA E-Z pass was left in our car and when More

by KUTISH3216
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Nov 09, 2020

Toyota of Scranton responded

Thank you for taking my call and our conversation. We appreciate your loyalty to our dealership and welcome your feedback. I apologize for the mix up with your EZ Pass. Enjoy your new vehicle. Thank you again. Take care.

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