Kacie Greico
Kacie Greico at Toyota of Scranton

Kacie Greico | Page 23

Service Advisor

Toyota of Scranton

3400 N Main Ave
Scranton, PA 18508

Contact Me
4.8
272 Reviews

Dealership Experience

7 yrs, 10 mos

Industry Experience

7 yrs, 10 mos

4.8

272 Reviews

Write a Review

272 Reviews of Kacie Greico

March 17, 2021

Dealership Rating
Employee Rating

First time I have found engine oil all over the engine compartment. Evidently they didn’t use drain around filter and left it run down, when engine started fan blew it all over. More

by JEM21036
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Alyssa Esteras

Mar 18, 2021

Toyota of Scranton responded

Jem21036, so sorry that happened. Did we take care of cleaning your engine? Please contact our Vice President of Guest Experience, Mary Jo Preno, to discuss. You can reach her at 570.702.8776. Thanks so much.

Mar 18, 2021

JEM21036 responded

No the next day I found oil on my garage floor,that’s when I seen what happened next time I will look under hood before leaving the Dealership.

March 17, 2021

Dealership Rating
Employee Rating

Service there is always top notch. The service advisors are all friendly courteous and professional. Wouldn’t buy a car anywhere else. This is my fourth Camry I bought there. More

by wampac56
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Mar 18, 2021

Toyota of Scranton responded

wampac56, thank you for your loyalty. We appreciate it. Also glad to know you are lifetime customers...that is our goal. Thank you. Take care.

March 16, 2021

Dealership Rating
Employee Rating

The service is gone down here at one time they used to wash our vehicles. My truck has a bumper to bumper warranty but after five months I was told my wiper blades didn’t work properly and I was suckered More

by Co2jimmyT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Mar 18, 2021

Toyota of Scranton responded

Co2jimmyt, thank you for letting us know about your recent service experience. We are sorry you were disappointed. Please know we want you to remain our customer and will work very hard at retaining you. Thank you. Take care.

February 18, 2021

Dealership Rating
Employee Rating

Great sales dept. a pleasure to work with Doug and Joe Gatto, Kacie was very professional, and wait time was minimal. This was my 8th Toyota Truck ! More

by PROMANASKAS
Recommend Dealer
Yes

Other Employees Tagged: Doug Stahl

Feb 18, 2021

Toyota of Scranton responded

Thank you, Promanaskas, so much for your loyalty to Toyota and our dealership. We are honored to know we have a customer for life! Be well.

February 16, 2021

Dealership Rating
Employee Rating

It was excellent, beyond our expectations. My son is still smiling and saying he cant believe he is driving a new Toyota. I believe you gained a customer for life! More

by SDONAHUE3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mark Thomas, Stephanie McNair , Alyssa Esteras, Curt Manck, Michael Reilly

Feb 17, 2021

Toyota of Scranton responded

Sdonahue53, we are delighted your son is so very happy with his new Toyota. Thank you for letting us know about your experience. We are so thrilled. Take care.

February 11, 2021

Dealership Rating
Employee Rating

Terrible 2 months after first reporting problem, 3 visits to the dealership to work on the problem, back and forth pick-up and drop offs, last visit left it there overnight left and the problem is s More

by J........
Recommend Dealer
No

Other Employees Tagged: MJ Preno

Feb 11, 2021

Toyota of Scranton responded

Hello, It's Mary Jo at Toyota. Please call me at 570.702.8776. I want to help if I can. In order to do so I need you to contact me. Thank you.

February 07, 2021

Dealership Rating
Employee Rating

Brought my Tacoma in a few minutes early. Camera in bay did not pick license plate and attendee had to bring it back out thru the bay and get it rescanned. Then the car in front of it wouldn’t start and th More

by SMK8ER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Feb 17, 2021

Toyota of Scranton responded

Please give me a call so we can discuss your experience in our service department. I would appreciate your feedback so I can work on making any necessary changes to our process. Thank you. Mary Jo Preno 570.702.8776

January 31, 2021

Dealership Rating
Employee Rating

Always a pleasant experience .I would highly recommend Toyota of Scranton to anyone for service and sales.I made the switch from Chevrolet and I’m glad I did More

by SDAVIS139
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tom Kirkpatrick

Feb 01, 2021

Toyota of Scranton responded

SDAVIS139, we are delighted you made the switch to Toyota. Welcome to the Toyota of Scranton family. We all appreciate your recommendation and perfect score. Thank you so much. Take care.

January 25, 2021

Dealership Rating
Employee Rating

great! they told be it would take about an hour and they didnt lie! They were really niceee, and were quick to take care of me right away! More

by LESLIE.MARTINEZ1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jan 26, 2021

Toyota of Scranton responded

Leslie, great to hear you were in and out at your service visit. That is what we strive for every day. Thank you also for taking the time to let us know about your experience. It is appreciated. Take care.

January 23, 2021

Dealership Rating
Employee Rating

A very good experience once they were able to get the part in that was needed. Everyone was very courteous and the work was done in a timely fashion. More

by Geyer
Customer Service
Friendliness
Recommend Dealer
Yes
Jan 26, 2021

Toyota of Scranton responded

Geyer, we apologize for any delay in the part. We are so happy all went well after having to wait for the part. Many thanks for the top score on your experience. Take care.

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