As always they are friendly courteous and friendly.
They are very quick in getting you done.
They are very quick in getting you done.
More
by SAMSAD100
Verified Customer
Verified Customer
Service Price Transparency
everything went well with my Rav-4 2021 car service.
All my questions were answered and enjoyed my lunch with the compliments of Jon/Kacie.
All my questions were answered and enjoyed my lunch with the compliments of Jon/Kacie.
More
by JANDPMCS
Verified Customer
Verified Customer
Service Price Transparency
Apr 21, 2025 -
Toyota of Scranton responded
JANDPMCS,
Thank you for the great review! We're glad everything went smoothly with your RAV4 service and that all your questions were answered. It’s wonderful to hear you enjoyed lunch—Jon and Kacie will be happy to know their gesture was appreciated! We look forward to seeing you again next time.
Warm regards,
The Toyota of Scranton Service Team
They took care of me fast and keep me in the loop.
Kacie let me know what was suggested for my next visit. The vehicle was clean and washed when I got it back.
Kacie let me know what was suggested for my next visit. The vehicle was clean and washed when I got it back.
More
by PMOTHER88
Verified Customer
Verified Customer
Service Price Transparency
Mar 26, 2025 -
Toyota of Scranton responded
PMOTHER88,
Thank you so much for your kind words! We're thrilled to hear that you were taken care of quickly and kept in the loop throughout your visit. Kacie will be so happy to know you appreciated her recommendations for next time. We're also glad your vehicle came back to you clean and freshly washed — just the way it should be! We look forward to seeing you again.
Warm regards,
The Service Team
Toyota of Scranton
Am always pleased with the time and work ethic at Toyota.
Kacie is always knowledgeable and courteous
Never had to bring a vehicle back for work not done properly
Kacie is always knowledgeable and courteous
Never had to bring a vehicle back for work not done properly
More
by silverfocks
Verified Customer
Verified Customer
Service Price Transparency
Mar 30, 2025 -
Toyota of Scranton responded
silverfocks,
Thank you for your wonderful feedback! We're so glad to hear that you've consistently had positive experiences with our team and that Kacie continues to impress with her knowledge and professionalism. It means a lot to know the work is done right the first time — that's exactly what we strive for. We truly appreciate your trust in Toyota of Scranton!
All the best,
Mary Jo Preno
Vice President of Guest Experience
Toyota of Scranton
My next card will be a Toyota purchased from Scranton
Toyota. Pleased with service reps.
Toyota. Pleased with service reps.
More
by YAZUY
Verified Customer
Verified Customer
Service Price Transparency
Mar 30, 2025 -
Toyota of Scranton responded
YAZUY,
Thank you so much for your kind words and future vote of confidence! We're thrilled to hear you're pleased with our service team and look forward to helping you with your next Toyota when the time comes. We truly appreciate your support!
Best,
The Toyota of Scranton Team
The service crew is very nice and are always willing to
help us when we need it
help us when we need it
More
by MOLLIEMROZ
Verified Customer
Verified Customer
Service Price Transparency
Mar 04, 2025 -
Toyota of Scranton responded
MOLLIEMROZ,
Thank you for your kind words! We're so glad to hear that our service team is always there to help when you need it. We appreciate your support and look forward to assisting you again in the future!
Warm regards,
Service Team
Toyota of Scranton
Great dealership.
Everybody there is professional, knows their stuff, and treats me with politeness and respect. I highly recommend this dealership. It's not just a
Everybody there is professional, knows their stuff, and treats me with politeness and respect. I highly recommend this dealership. It's not just a dealership with great product, it is a great dealership because of its people.
More
by JEFF
Verified Customer
Verified Customer
Service Price Transparency
Feb 11, 2025 -
Toyota of Scranton responded
JEFF,
Thank you for your thoughtful review! We’re thrilled to hear that our team’s professionalism, knowledge, and respect made your experience a great one. Your recommendation means a lot to us! We truly believe that our people make the difference, and we're grateful for the opportunity to serve you. See you next time!
Warm regards,
The Toyota of Scranton Team
Clean, seemingly well-organized dealership.
Loved how prompt the service was! A nice touch giving you a food voucher while you wait. Dealt with Kacey, she was professional yes, but not warm, no
Loved how prompt the service was! A nice touch giving you a food voucher while you wait. Dealt with Kacey, she was professional yes, but not warm, nor smiled I noticed. It's no secret though to anyone, everyone knows when you go to a dealership you are inevitably going to pay more than smaller garages sadly. It's the name of the game. The technician found an issue with my vehicle, a small leak, I was quoted $4,500 to get it repaired. Yeah let me consider having to sell a kidney to get my 7 year old vehicle fixed. Been to two other reputable venues now for quotes and am averaging $1,500 for the same work. Just saying..You must do research in this day an age, especially with the price of eggs skyrocketing, Hahaha.
More
by VERNONCHRISTOPHER
Verified Customer
Verified Customer
Service Price Transparency
Jan 30, 2025 -
Toyota of Scranton responded
VERNONCHRISTOPHER,
Thank you for sharing your feedback! We're glad to hear about your experience, and we truly appreciate your time. However, it's important for us to know the name that the vehicle is registered to so we can fully understand everything you've shared in your review. If you'd like, please reach out to us directly— 570.702.8776. We’d love the opportunity to assist you further!
Take care,
Mary Jo Preno
Vice President of Guest Experience
Toyota of Scranton
I love this dealership!
I feel like a good friend coming to visit when I walk through those doors. Everyone there is just so nice. David Grieco and Kacie Grieco always take
I feel like a good friend coming to visit when I walk through those doors. Everyone there is just so nice. David Grieco and Kacie Grieco always take care of me. They are just the sweetest people ever and so knowledgeable. They always explain everything thoroughly so that I can understand and always keep me posted of what is going on. They are a big part of the reason that I will always keep coming back. I can't imagine buying a car and servicing it anywhere else.
More
by jillamullen
Service Price Transparency
Jan 21, 2025 -
Toyota of Scranton responded
Wow, Jillamullen! Your kind words truly made our day! We're so grateful for your loyalty and thrilled to hear that David and Kacie Grieco make every visit feel like catching up with good friends. Providing a welcoming and informative experience is what we strive for, and knowing you feel taken care of means the world to us. We can't wait to see you again—thank you for being such a valued part of our Toyota of Scranton family!
Thank you,
The Service Team
Toyota of Scranton
Dealership was friendly and staff was very helpful.
They even offered snacks and coffee while negotiating.
They even offered snacks and coffee while negotiating.
More
by ROKONJR
Verified Customer
Verified Customer
Jan 02, 2025 -
Toyota of Scranton responded
ROKONJR,
Thank you for your wonderful review! We're so glad to hear that you found our team friendly and helpful. We believe the little extras, like snacks and coffee, help make the experience more enjoyable. It was a pleasure working with you, and we truly appreciate your feedback. If you ever need anything, don't hesitate to reach out!
Warm regards,
The Toyota of Scranton Team