Kacie Kuchinskas
Kacie Kuchinskas at Toyota of Scranton

Kacie Kuchinskas

Service BDC

Toyota of Scranton

3400 N Main Ave
Scranton, PA 18508

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4.8
241 Reviews

Dealership Experience

6 yrs, 11 mos

4.8

241 Reviews

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241 Reviews of Kacie Kuchinskas

May 28, 2025

Dealership Rating
Employee Rating

The deal ship is excellent. I am very satisfied with the purchase of the extended warranty.I would definitely get another car from them. More

by TNOTCH300
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 29, 2025

Toyota of Scranton responded

TNOTCH300, Thank you for your great feedback! We're so glad to hear you're satisfied with your extended warranty purchase and overall experience. It means a lot to know you'd choose us again for your next vehicle—we'll be here when you're ready! Enjoy your car and feel free to reach out anytime. Take care, Team Toyota of Scranton

May 12, 2025

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Employee Rating

I have been getting service for my rav 4 for 5 years after buying it new in 2020- Kacie is the best service rep I've dealt with there hands down- period- knowledgeable- explains results of the multipoin More

by Dunmore Dan
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
May 13, 2025

Toyota of Scranton responded

Dunmore Dan, Thank you for your loyal support over the past five years! We're thrilled to hear how much you value working with Kacie—she truly is a great part of our team. It’s wonderful to know she provides honest, knowledgeable service while keeping your best interests in mind. We appreciate your continued trust in us and your RAV4! Warm regards, The Service Team Toyota of Scranton

May 10, 2025

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As always they are friendly courteous and friendly. They are very quick in getting you done. More

by SAMSAD100
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 13, 2025

Toyota of Scranton responded

SAMSAD100, Thank you for your kind words! We're so glad to hear that you consistently experience friendly and efficient service. We appreciate your continued trust in us and look forward to seeing you again! Warm regards, The Toyota of Scranton Team

April 19, 2025

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Employee Rating

everything went well with my Rav-4 2021 car service. All my questions were answered and enjoyed my lunch with the compliments of Jon/Kacie. More

by JANDPMCS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jon Higgins

Apr 21, 2025

Toyota of Scranton responded

JANDPMCS, Thank you for the great review! We're glad everything went smoothly with your RAV4 service and that all your questions were answered. It’s wonderful to hear you enjoyed lunch—Jon and Kacie will be happy to know their gesture was appreciated! We look forward to seeing you again next time. Warm regards, The Toyota of Scranton Service Team

March 26, 2025

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Employee Rating

They took care of me fast and keep me in the loop. Kacie let me know what was suggested for my next visit. The vehicle was clean and washed when I got it back. More

by PMOTHER88
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Mar 26, 2025

Toyota of Scranton responded

PMOTHER88, Thank you so much for your kind words! We're thrilled to hear that you were taken care of quickly and kept in the loop throughout your visit. Kacie will be so happy to know you appreciated her recommendations for next time. We're also glad your vehicle came back to you clean and freshly washed — just the way it should be! We look forward to seeing you again. Warm regards, The Service Team Toyota of Scranton

March 26, 2025

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Am always pleased with the time and work ethic at Toyota. Kacie is always knowledgeable and courteous Never had to bring a vehicle back for work not done properly More

by silverfocks
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Mar 30, 2025

Toyota of Scranton responded

silverfocks, Thank you for your wonderful feedback! We're so glad to hear that you've consistently had positive experiences with our team and that Kacie continues to impress with her knowledge and professionalism. It means a lot to know the work is done right the first time — that's exactly what we strive for. We truly appreciate your trust in Toyota of Scranton! All the best, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

March 26, 2025

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My next card will be a Toyota purchased from Scranton Toyota. Pleased with service reps. More

by YAZUY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ebrahin Evertsz

Mar 30, 2025

Toyota of Scranton responded

YAZUY, Thank you so much for your kind words and future vote of confidence! We're thrilled to hear you're pleased with our service team and look forward to helping you with your next Toyota when the time comes. We truly appreciate your support! Best, The Toyota of Scranton Team

March 04, 2025

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Employee Rating

The service crew is very nice and are always willing to help us when we need it More

by MOLLIEMROZ
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Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Richard LaRussa

Mar 04, 2025

Toyota of Scranton responded

MOLLIEMROZ, Thank you for your kind words! We're so glad to hear that our service team is always there to help when you need it. We appreciate your support and look forward to assisting you again in the future! Warm regards, Service Team Toyota of Scranton

February 11, 2025

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Employee Rating

Great dealership. Everybody there is professional, knows their stuff, and treats me with politeness and respect. I highly recommend this dealership. It's not just a More

by JEFF
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mark Thomas, Kevin Morrow , Andrew Weinberger

Feb 11, 2025

Toyota of Scranton responded

JEFF, Thank you for your thoughtful review! We’re thrilled to hear that our team’s professionalism, knowledge, and respect made your experience a great one. Your recommendation means a lot to us! We truly believe that our people make the difference, and we're grateful for the opportunity to serve you. See you next time! Warm regards, The Toyota of Scranton Team

January 29, 2025

Dealership Rating
Employee Rating

Clean, seemingly well-organized dealership. Loved how prompt the service was! A nice touch giving you a food voucher while you wait. Dealt with Kacey, she was professional yes, but not warm, no More

by VERNONCHRISTOPHER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 30, 2025

Toyota of Scranton responded

VERNONCHRISTOPHER, Thank you for sharing your feedback! We're glad to hear about your experience, and we truly appreciate your time. However, it's important for us to know the name that the vehicle is registered to so we can fully understand everything you've shared in your review. If you'd like, please reach out to us directly— 570.702.8776. We’d love the opportunity to assist you further! Take care, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

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