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Jon Higgins
Jon Higgins at Toyota of Scranton

Jon Higgins

Service Advisor

Toyota of Scranton

3400 N Main Ave
Scranton, PA 18508

Contact Me
4.7
66 Reviews

Dealership Experience

5 yrs

Industry Experience

8 yrs, 9 mos

Languages Spoken

English English

4.7

66 Reviews

Write a Review

66 Reviews of Jon Higgins

May 08, 2026

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Employee Rating

The staff are always wonderful every time I go and get my car serviced . I am always kept well informed on everything going on and am always in and out in a decent amount of time. The whole experience is alw More

by horstj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 08, 2026

Toyota of Scranton responded

horstj, Thank you for your continued trust in our team for your vehicle service needs. We’re so happy to hear that each visit has been pleasant and that our staff keeps you well informed throughout the process. Providing clear communication, respectful service, and timely visits is very important to us, and we truly appreciate your kind feedback. We look forward to continuing to take care of you and your vehicle in the future! Warm regards, ~The Service Team Toyota of Scranton

April 14, 2026

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Employee Rating

The service center is fantastic. That’s why I bought my car from the Dickson City Toyota. More

by KATHOLIC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ashyia Blakey

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Apr 16, 2026

Toyota of Scranton responded

KATHOLIC, Thank you so much for sharing this—it truly means a lot to us. We’re honored that your experience with our service center played a role in your decision to purchase your vehicle here. That’s the greatest compliment we can receive. Our team works hard to provide a consistently positive experience, and it’s wonderful to know that came through. We appreciate you choosing Toyota of Scranton and look forward to continuing to take great care of you! Warm regards, MJ Preno Vice President of Guest Experience Toyota of Scranton

January 27, 2026

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Employee Rating

This dealership has always been very good to us. Whenever we need anything, they are there to answer or provide whatever we may need. More

by LCNOLDY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 28, 2026

Toyota of Scranton responded

LCNOLDY, Thank you so much for your kind words and for your continued loyalty to Toyota of Scranton. We truly appreciate the trust you place in us. It means a great deal to know that our team has consistently been there for you whenever you’ve needed answers or assistance. We’re grateful to have you as part of the Toyota of Scranton family and look forward to continuing to serve you for many years to come. Warm regards, MJ Preno Vice President of Guest Experience

January 14, 2026

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Employee Rating

Nice facility, great people, they treat customers right. Knowledgeable staff and convenient location. Nice to have snacks and drinks on site. More

by JIMCANUCK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matthew Edwards, Josiah Gatewood

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Jan 14, 2026

Toyota of Scranton responded

JIMCANUCK, Thank you for the kind words and for choosing Toyota of Scranton for your service needs. We’re glad you enjoyed the facility, found our team knowledgeable, and felt well taken care of—that’s exactly the experience we aim to provide. We’re also happy the snacks and drinks made your visit a bit more comfortable. We truly appreciate your feedback and look forward to seeing you again. Warm regards, ~The Service Team Toyota of Scranton

December 03, 2025

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Employee Rating

Everyone has gone above and beyond for us. From Andrew Weinberger to Doug Stahl to Jonathan Higgins to I'm sure countless other people behind the scenes that we haven't met. I just recently More

by GOLDENS1022
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Doug Stahl, Jordan Printz, Matthew Hedden

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Dec 04, 2025

Toyota of Scranton responded

GOLDENS1022, Thank you so much for sharing this wonderful feedback. We’re thrilled to hear that Andrew, Doug, Jonathan, Mathew, and our behind-the-scenes team all helped make your experience exceptional. It means a great deal to us to know you felt supported every step of the way. We truly appreciate you choosing Toyota of Scranton and look forward to being here for you whenever you need us. Warm regards, MJ Preno VP of Guest Experience Toyota of Scranton

October 16, 2025

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Employee Rating

I was happy with my service. Everyone was very nice. even gave me a piece of birthday cake upon my pick up More

by DAK409dak
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 16, 2025

Toyota of Scranton responded

DAK409dak, Thank you for sharing your experience! We’re so glad you enjoyed your visit — and even got to celebrate with a little birthday cake! We appreciate you choosing Toyota of Scranton and look forward to seeing you again soon. Warm regards, The Toyota of Scranton Team

October 15, 2025

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Great service done in a timely manner. All issues were addressed and presented to me professionally More

by DUDLEE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Oct 15, 2025

Toyota of Scranton responded

DUDLEE, Thank you for your feedback! We’re happy to hear that everything was handled efficiently and professionally. Your satisfaction means a lot to us, and we appreciate you choosing Toyota of Scranton for your service needs. Warm regards, The Service Team Toyota of Scranton

October 15, 2025

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Employee Rating

Top notch customer service and fair pricing. I trust them to take care of my Toyota. More

by JANL021
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Oct 15, 2025

Toyota of Scranton responded

JANL021, Thank you for the great feedback! We’re happy to hear you trust our team to take care of your Toyota and that you’re pleased with our service and pricing. We truly appreciate your loyalty and look forward to seeing you again! Warm regards, The Service Team Toyota of Scranton

September 26, 2025

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Employee Rating

Good outcome with a used Highlander that leaked rain water into cabin. Leaked same week of purchase More

by WALLENPAUPACK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ashley Ochwat, Kyle Belles

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Sep 29, 2025

Toyota of Scranton responded

WALLENPAUPACK, Thank you for sharing your experience with us. We’re very sorry to hear about the water leak you experienced in your Highlander so soon after purchase. That’s not the experience we want for any of our guests. We’re glad we were able to reach a good outcome with you, and we appreciate your patience while we worked to resolve it. If you ever have additional questions or concerns, please don’t hesitate to reach out — we’re here to help. Warm regards, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

September 15, 2025

Dealership Rating
Employee Rating

I always request Jon to service my car. He is so knowledgeable and professional. He really knows how to treat people. More

by MISSPAM417
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Sep 16, 2025

Toyota of Scranton responded

MISSPAM417, Thank you for sharing this wonderful feedback! We’re thrilled to hear Jon consistently provides you with knowledgeable, professional service and treats you with the care you deserve. We’ll be sure to share your kind words with him — it will mean a lot. We appreciate your loyalty and look forward to serving you again! Warm regards, The Service Team Toyota of Scranton

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