Jon Higgins

Toyota of Scranton responded

Shersable, Hearing that we make bringing your car in for service super easy is quite a compliment! It’s also great to know you can feel comfortable and enjoy our waiting area while we take care of your vehicle. Thank you for the great feedback and five stars! With Appreciation, The Toyota of Scranton Team

Toyota of Scranton responded

PROGERS2, “Top notch” is quite a compliment! We’re happy you were met with friendly, helpful people from the moment you arrived and that you always knew what was happening with your vehicle. Getting the repair completed quickly is always a nice finishing touch. Thank you for taking the time to leave us five stars! With Gratitude, The Toyota of Scranton Team

Toyota of Scranton responded

AAJC77, It means a lot to know you can count on our team to take great care of both you and your truck. We’re glad our service helps you feel confident each time you’re back on the road. Thank you for recognizing the hard work our team puts in! With Gratitude, The Toyota of Scranton Team

Toyota of Scranton responded

We’re glad you found our team easy to work with and your service efficient from start to finish. And hearing the food earned a mention too definitely made us smile! Thank you for sharing your visit with us. Take Care, The Toyota of Scranton Team

Toyota of Scranton responded

DAN280, Thank you for such meaningful feedback! We’re delighted to hear you felt genuinely cared for and that our team went above and beyond to make your experience a great one. Our customers are our priority, and it means a lot to know that came through during your visit! With Gratitude, The Toyota of Scranton Team

Toyota of Scranton responded

Federallock, we’re happy the service-plan coverage was handled without any complications and you only needed to pay your deductible. Pairing a smooth process with friendly treatment made for a positive visit. We appreciate your feedback! Warm Regards, The Toyota of Scranton Team

Toyota of Scranton responded

PACC9697, It means a lot to know you can consistently count on efficient, thorough service from our team. We are glad each visit has been handled promptly and that you have always felt welcomed and treated with courtesy. Thank you for the A++ review! Best regards, The Toyota of Scranton Team

Toyota of Scranton responded

DEVAZQUEZ, Thank you for taking the time to share your feedback. We sincerely apologize that your repair required multiple return visits. We understand how frustrating and inconvenient that must have been, and it's not the experience we want for our guests. Your comments have been shared with our team so we can review what happened and identify opportunities to improve our repair and quality control processes. We appreciate your patience and the opportunity to learn from your experience. I was unable to reach you earlier today. Please contact me at 570.702.8776. Thank you, Mary Jo Preno VP Guest Experience Toyota of Scranton

Toyota of Scranton responded

ANNABELLAMASSARO, Thank you for your wonderful review and for recommending Toyota of Scranton! We're thrilled to hear you received excellent service, clear communication, and that all of your questions were answered with confidence. Providing a transparent and reassuring experience is what we strive for every day. We truly appreciate your trust and look forward to welcoming you back. Thank you for choosing Toyota of Scranton! Warm regards, The Service Team Toyota of Scranton

Toyota of Scranton responded

Ronnie, Thank you for your 5-star review! We're delighted to hear you receive great service from the moment you arrive until you're back on the road. It's wonderful to know that your vehicle is consistently completed in a timely manner while you wait. We truly appreciate your continued trust in Toyota of Scranton and look forward to serving you again at your next visit! Warm regards, The Service Team Toyota of Scranton