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Kaitlyn Potts
Kaitlyn Potts at Hendrick Chrysler Dodge Jeep RAM
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Kaitlyn Potts | Page 3

Service Advisor

Hendrick Chrysler Dodge Jeep RAM

1626 Montgomery Hwy
Birmingham, AL 35216

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4.6
77 Reviews
4.6

77 Reviews

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77 Reviews of Kaitlyn Potts

April 17, 2023

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Employee Rating

I had my car serviced this weekend and my service representative Kaitlyn was ver y professional, detailed and attentive. I have always had a great experience. More

by Walkerwalkera
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Recommend Dealer
Yes
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Apr 20, 2023

Hendrick Chrysler Dodge Jeep RAM responded

We're glad to hear Kaitlyn delivered such a great experience. If there's anything further we can do for you, we are happy to help!

March 30, 2023

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Great and speedy service. ..highly-rated sales and service...can't wait to buy my next dodge....! More

by kevinjohnsonsr2019
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Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Mike Farnham, Alan Caldwell, Emily Van Meter , James Dyson

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Apr 02, 2023

Hendrick Chrysler Dodge Jeep RAM responded

Kevinjohnsonsr2019, we're happy you found our staff to be so supportive during your experience here at Hendrick Chrysler Dodge Jeep RAM! Thanks for sharing and supporting the team!

March 29, 2023

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Couldn't ask for better service from Kaitlin Potts, she booked my appointment and got me out of there within an hour like she said she would. More

by J b
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Yes
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Apr 01, 2023

Hendrick Chrysler Dodge Jeep RAM responded

J B, thank you for your kind review; we are happy to pass along your comments to Kaitlyn and the team here at Hendrick Chrysler Dodge Jeep RAM!

March 27, 2023

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I wasn't expecting the service I received from the staff. Everyone was "Awesome". Ms Potts did an Outstanding job explaining what needed to be done. A True Professional. More

by lutherj131
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Yes
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Mar 31, 2023

Hendrick Chrysler Dodge Jeep RAM responded

Lutherj131, we're happy you found our staff to be so supportive during your experience here at Hendrick Chrysler Dodge Jeep RAM. Thank you!

March 26, 2023

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Best body work ever. Hendricks backs their work. Best dealership around. Drive from Scottsboro for their service. More

by Koverturf0038
Recommend Dealer
Yes

Other Employees Tagged: Diane Hillman, Emily Van Meter

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Mar 29, 2023

Hendrick Chrysler Dodge Jeep RAM responded

Koverturf0038, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Chrysler Dodge Jeep RAM!

March 21, 2023

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It was difficult to work with Kaitlyn. Jack and Chris should have been in charge. More

by Dr. J
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Recommend Dealer
No

Other Employees Tagged: Jack Helvin , Chris

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Mar 21, 2023

Dr. J responded

The communication rating is based on Kaitlyn communication skills. Even though I requested, several times, to only discuss the issues at hand, she constantly wanted to discuss non-critical issues. She was relentless. It became extremely frustrating. Her actions definitely push us away. (Jack was clear and concise. I appreciated his direct approach. However, when I began to request to only talk to him, he was not available). Therefore, Kaitlyn was the POC again. The frustration continued. Even, after paying for the service a day prior, she communicated to AAA that there was a bill that had not been paid. Therefore, they could not release my vehicle. I was forced to call several times to speak to someone to handle this situation immediately. It was an awful experience.

March 20, 2023

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Kaitlyn was awesome to work with and very professional. She kept me informed with everything going on about my service issue More

by Brett
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Yes
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Mar 22, 2023

Hendrick Chrysler Dodge Jeep RAM responded

We're glad to hear Kaitlyn delivered such a great experience. If there's anything further we can do for you, we are happy to help!

March 16, 2023

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I broke down on the interstate the service advisor was extremely nice and professional they fixed my truck in a timely manner I had the truck at another dealership that could not fix the problem I would h More

by rmay1021
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Yes
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Mar 19, 2023

Hendrick Chrysler Dodge Jeep RAM responded

We're glad to hear Kaitlyn and the team delivered such a great experience. If there's anything further we can do for you, we are happy to help! Thanks so much for sharing!

February 06, 2023

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They were fast and they went over everything about my Jeep Wrangler. And everybody was friendly More

by Tnecole7
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Recommend Dealer
Yes

Other Employees Tagged: Cody Ramsey

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Feb 08, 2023

Hendrick Chrysler Dodge Jeep RAM responded

Tnecole7, we are so pleased you enjoyed your visit to Hendrick Chrysler Dodge Jeep RAM!

February 05, 2023

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Service department is terrible lack of communication. They don’t honor warranties out to just get money out of you bad service. More

by Jbjeep
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Recommend Dealer
No

Other Employees Tagged: Chris Sloan

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Feb 08, 2023

Hendrick Chrysler Dodge Jeep RAM responded

We strive to provide a great experience to all of our guests; Unfortunately, this guest name doesn't exist in any of our department systems. If you've had a negative experience with our dealership, please contact Allison at 205-545-8074 so we can gather more details, properly follow-up, and turn your experience around. Thank you!

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