Karen Ford
Karen Ford at Sutton Ford

Karen Ford

Dealer Manager

Sutton Ford

21315 Central Avenue
Matteson, IL 60443

4.2
64 Reviews
4.2

64 Reviews

Write a Review

64 Reviews of Karen Ford

August 26, 2025

Dealership Rating
Employee Rating

Such a great team they were so caring and kind and so professional ot was amazing experience ❤️ More

by ograham681
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Aug 26, 2025

Sutton Ford responded

Thanks for your feedback on your recent visit to Sutton Ford. It's great to hear that we were able to assist you and that you had such a positive experience.

July 26, 2025

Dealership Rating
Employee Rating

Great customer service! ! Highly recommend! Took the time to make sure I got the car I really wanted & I love it! More

by ketienne0
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jul 26, 2025

Sutton Ford responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. Please don't hesitate to reach out if you need anything else.

July 03, 2025

Dealership Rating
Employee Rating

Fun to bargain with and respectful through out the whole process. Was the deal perfect? No. But did I leave happy? Yes. More

by jgeiger508
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jul 04, 2025

Sutton Ford responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

July 01, 2025

Dealership Rating
Employee Rating

This dealership has been very helpful even when they have been very busy and have gone out of their way to be sure that I have been taken care of More

by Richardfetzer
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jul 02, 2025

Sutton Ford responded

Thanks for sharing about your experience with Sutton Ford. We appreciate your business and hope to see you again soon!

April 25, 2025

Dealership Rating
Employee Rating

I had the worst experience at Sutton Ford. I leased a 2025 Maverick and under 300 miles the window pillar is falling off. I contacted the dealership and I was told ‘that’s due to poor craftsma More

by djcwoodworking
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Lester Parker, Eric Maymon, Ariel Rogers , Theo Davis, Lynetta Futrell, Lakeya Hill, Franklin Hunt, Ali Huseen, Loretta Parks

Apr 28, 2025

Sutton Ford responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

March 21, 2025

Dealership Rating
Employee Rating

Ford of Matteson is like family and Josh the salesman went above and beyond to help me find that car. More

by lbridgesdaycare
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Nate Sutton, Lester Parker, Eric Maymon , Richard Ashmon, Theo Davis, Ali Huseen, Josh

Mar 25, 2025

Sutton Ford responded

Thanks for sharing your thoughts about your experience with Sutton Ford. We appreciate your business and hope to see you again soon!

February 02, 2025

Dealership Rating
Employee Rating

Such great service & kind employees. I was guided on what vehicle would best suit me! More

by sydvasquez1057
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Feb 03, 2025

Sutton Ford responded

We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We look forward to continuing to serve you in the future!

January 31, 2025

Dealership Rating
Employee Rating

It’s a great place to purchase a vehicle and get full service on it More

by lvng4me
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Lester Parker

Feb 01, 2025

Sutton Ford responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

November 18, 2024

Dealership Rating
Employee Rating

Would not recommend to anyone, in my experience they just wanted to make a sale and get cars off the lot didn’t want to make good on their word to provide a spare key that didn’t come with vehicle at the tim More

by sloanquinton
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Nov 21, 2024

Sutton Ford responded

Sloan, Thank you for bringing this to our attention. We did call the previous customer to see if they had the second key. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we will reach out to see if we can turn the experience around

November 06, 2024

Dealership Rating
Employee Rating

Greg helped me sell my car and buy a new one fast and got me all the deals. More

by mparker84
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Lester Parker , Taiya Alexander, Richard Ashmon, Lynetta Futrell, Justin Gage, Ken Grantwit, Lakeya Hill, Franklin Hunt, Greg Logan

Nov 08, 2024

Sutton Ford responded

Thank you so much for choosing Sutton Ford! Please let Greg and our team know if we can be of any more assistance.

1
...

Dealership Inventory (217 Vehicles)

new 2025 Ford Explorer car, priced at $61,860
2025 Ford Explorer
new
Gray exterior
Automatic
Four-wheel Drive
used 2022 Lincoln Navigator L car, priced at $31,781
2022 Lincoln Navigator L
used
Black exterior
Automatic
Four-wheel Drive
new 2025 Ford Bronco car
2025 Ford Bronco
new
Green exterior
Automatic
Four-wheel Drive
new 2025 Ford Explorer car, priced at $54,935
2025 Ford Explorer
new
Red exterior
Automatic
Four-wheel Drive
new 2025 Ford Maverick car, priced at $32,465
2025 Ford Maverick
new
Shadow Black exterior
Automatic
All-wheel Drive
new 2026 Ford Escape car
2026 Ford Escape
new
White exterior
CVT
All-wheel Drive