Karina Gomez
Karina Gomez at Val Ward Cadillac Inc

Karina Gomez | Page 8

Service Advisor

Val Ward Cadillac Inc

12626 S Tamiami Trl
Fort Myers, FL 33907

4.8
124 Reviews
4.8

124 Reviews

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124 Reviews of Karina Gomez

April 03, 2025

Dealership Rating
Employee Rating

Great experience at Val Ward Cadillac. From the service rep to the techs everyone was friendly and thorough in providing services and updating me on my vehicle’s status. As always, very sa More

by phufnagel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 09, 2025

Val Ward Cadillac Inc responded

Thank you for your kind review; we are happy to pass along your comments to the team here at Val Ward Cadillac, Inc. Please don't hesitate to reach out if there's anything additional we can do for you.

March 29, 2025

Dealership Rating
Employee Rating

The service personnel were knowledgeable and professional. I dropped my vehicle off at 5:30 and received a phone call from Karina before noon the next day letting me know what the issue was and More

by LAHRIE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dave McKinney

Apr 04, 2025

Val Ward Cadillac Inc responded

Thanks for highlighting some of our staff who helped make this such a great experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

March 28, 2025

Dealership Rating
Employee Rating

I was pleased with the service I received plus the Uber transport home and then the car was dropped off after being repaired. The labor was much higher than I thought fair but that was not negotiable and I More

by CHEFHARRIS
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jane Flesch, Dave McKinney , Jamie Martin

Apr 04, 2025

Val Ward Cadillac Inc responded

Thank you for your feedback. We strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (239) 939-2212 to discuss your concerns, as your satisfaction is of utmost importance to us.

March 27, 2025

Dealership Rating
Employee Rating

Engine won"t turn off when I stop (ever) I was told there was a lot of reason and I was sent on my way Like A/C The way I drive and possible the battery. Nothing was checked . Nor did they take it for a More

by WHIPPLEINPARADISE
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 28, 2025

Val Ward Cadillac Inc responded

Hello WhippleInParadise! I spoke with Karina in our service department regarding your vehicle. You should be hearing from her promptly regarding your auto stop-start. I am confident we will have a solution for you shortly. Our Service Manager would be happy to test drive with you personally if he may help. Have a great start to your weekend!

March 27, 2025

Dealership Rating
Employee Rating

Una semana para dar un medio diagnostico. y todavia no tenian todo completo. Demasiado tiempo More

by idolka
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Mar 28, 2025

Val Ward Cadillac Inc responded

Good Afternoon Idolka, We are sorry to hear we couldn’t have a timelier repair quote for you! While many simple issues can be diagnosed and repaired on the same day, unfortunately more complex issues such as those with transmissions or electrical wiring can be much more demanding to repair. If you decide to have us proceed with your vehicle repair, it would be our pleasure to do so. We appreciate your visit and hope you have an exceptional weekend!

March 14, 2025

Dealership Rating
Employee Rating

Todos son muy amables y cordiales atendiendo a los clientes, me siento en familia cuando estoy ahi. More

by havamex
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Julio Martinez, Dave McKinney

Mar 18, 2025

Val Ward Cadillac Inc responded

¡Nos alegra mucho haberle brindado una experiencia tan positiva! Si hay algo más que podamos hacer por usted, no dude en hacérnoslo saber. ¡Estaremos encantados de ayudarle!

February 28, 2025

Dealership Rating
Employee Rating

I was happy with the personal and enjoyed a great experience with everything that deals with my car More

by CISEW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 04, 2025

Val Ward Cadillac Inc responded

Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Until the next time we meet, take care!

February 22, 2025

Dealership Rating
Employee Rating

Nice lounge. The vehicle came in with a check engine light which came on enroute the dealer and not part of the service appointment but they were able to that pr More

by rohm13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 26, 2025

Val Ward Cadillac Inc responded

We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

February 16, 2025

Dealership Rating
Employee Rating

I have been dealing with Pete Weidner For many years over at another dealership in Naples., Now I will be dealing with Val Ward Cadillac, because Pete is now here. He has introduced me to Jose “Pepe” Iriba More

by JPJP222
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jose Iribar

Feb 20, 2025

Val Ward Cadillac Inc responded

Thanks for highlighting some of our staff who helped make this a great experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a fantastic day!

February 14, 2025

Dealership Rating
Employee Rating

My experience with this dealership has been great! They have been very dependable, reliable, and quick to take care of your needs. More

by jkwatson2002
Service Time
Service Communication
Recommend Dealer
Yes
Feb 20, 2025

Val Ward Cadillac Inc responded

We are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!

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