Kasadi Deskin | Page 3

Reliable Nissan responded

We take your concerns regarding the brake caliper and the unresolved issue from the hitch impact very seriously. It is unacceptable that these problems were not properly addressed and that this put your wife’s safety at risk. Please reach out directly to our Service Director, Manny Garcia, at Mgarcia01@vtaig.com.

Reliable Nissan responded

It’s clear from your comments that our team did not deliver the level of attention, care, and follow-through that you deserved when purchasing your new vehicle. We are particularly concerned about the issues you highlighted regarding the condition of your vehicle at delivery, including dirt, stains, scratches, and missing accessories, as well as the chip on your key fob. This is certainly not reflective of the experience we want our customers to have, and we understand how disappointing this must have been, especially after such a significant investment. Dominic Salazar, our General Manager, would like the opportunity to personally address your concerns and work toward a resolution. Please reach out directly at customerrelations@reliablenissan.com. .

Reliable Nissan responded

We are thrilled to hear about your wonderful experience with our team! Your feedback about receiving fast and friendly service means so much to us. We truly appreciate you taking the time to recognize the hard work and dedication our staff puts into providing excellent customer service. Thank you for choosing Reliable Nissan and for sharing your positive experience with others.

Reliable Nissan responded

We are glad to hear about your wonderful experience purchasing your new Versa! It's fantastic that you love your vehicle and had such a positive experience with our team. Your satisfaction with both the car and the service you received means everything to us at Reliable Nissan. We truly appreciate you taking the time to share your feedback and thank you for choosing us for your automotive needs.

Reliable Nissan responded

Thank you for sharing your concerns. Your feedback is important to us, and we take these matters seriously. We want to work to restore your confidence in our service. Please reach out to Dominic Salazar, our General Manager, at customerrelations@reliablenissan.com so we can discuss your specific concerns and work toward a resolution.

Reliable Nissan responded

Thank you so much for your kind words! We’re thrilled to hear that you had a great experience with us at Reliable Nissan. Our team works hard to provide excellent service, and it means a lot to know that we met your expectations. We truly appreciate your support and look forward to assisting you again in the future—whether it’s for sales, service, or anything in between. Enjoy your vehicle, and thanks again for choosing Reliable Nissan!

Reliable Nissan responded

Thank you for taking the time to share your feedback. We’re sorry to hear that your experience didn’t meet your expectations—that’s never the impression we want to leave. At Reliable Nissan, we take concerns like yours seriously and would appreciate the opportunity to learn more about what happened and how we can make things right. Please reach out to us directly at 505-340-5884 so we can address your concerns personally.

Reliable Nissan responded

Thank you for taking the time to share your feedback. We’re sorry to hear that your experience didn’t meet your expectations—that’s never the impression we want to leave. At Reliable Nissan, we take concerns like yours seriously and would appreciate the opportunity to learn more about what happened and how we can make things right. Please reach out to us directly at 505-340-5884 so we can address your concerns personally.

Reliable Nissan responded

Thank you for the fantastic feedback! We're thrilled to hear that our team provided you with excellent service in both sales and service. We strive to offer the best experience possible and appreciate your support!

Reliable Nissan responded

Thanks for your feedback. We're glad you had a good experience overall but apologize for the oversight on paperwork. We’re working to improve our processes to ensure all customers receive copies without having to ask. Your input helps us get better!