Kasey Boysaw | Page 12

We have found that this dealership has provided excellent work with the minimum amount of time spent waiting for the vehicle to be serviced. work with the minimum amount of time spent waiting for the vehicle to be serviced. More

by ewfloyd Verified Customer Verified Customer

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They seem like really nice people, but they don’t follow through with what you ask of them. They also need a soda machine in the customer waiting lobby like Patt Lobb Toyota in McKinney does. through with what you ask of them. They also need a soda machine in the customer waiting lobby like Patt Lobb Toyota in McKinney does. More

by targetman1065 Verified Customer Verified Customer

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They was very help and had my car done super quick. Carl was absolutely wonderful with keeping me updated on the progress with my car. Carl was absolutely wonderful with keeping me updated on the progress with my car. More

by crystalandallyson Verified Customer Verified Customer

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Concern Regarding Lack of Service Acknowledgment and Wait Times To Whom It May Concern, I am writing to express my disappointment with the service experience I received over the past two days at your d Times To Whom It May Concern, I am writing to express my disappointment with the service experience I received over the past two days at your dealership. On both visits, I arrived on time for my scheduled service appointments, yet I was not acknowledged by any staff members for an extended period. On the first day, I arrived 5–10 minutes early and stood in one of the two service lanes. Despite several service representatives walking past me—at least five—no one greeted me or indicated that they would check me in. There was no clear order to how customers were being helped, and I was not acknowledged until nearly 10 minutes after my scheduled appointment time. I decided to give the situation the benefit of the doubt and assumed the team was having a busy day. However, the following day, I took my daughters car in with only three cars ahead of me, I waited again—this time for about 15 minutes—while others were helped and taken back quickly. The only interaction I received was from an employee sweeping who told me to “pull your car up,” yet no service rep approached me or checked me in. This was especially disappointing because I have experienced excellent service here before. Mike, who has helped us previously, always greeted customers promptly and professionally. Randy also provided great customer service and even suggested I call ahead in the future so he could ensure I’m taken care of. While I appreciate his offer, I don’t believe customers should have to call in advance to receive basic acknowledgment or timely assistance—especially during slower moments. The contrast between my past positive experiences and these last two visits is significant. I hope management can address the lack of communication and attention at the service drive so customers feel valued the moment they arrive. Thank you for taking the time to review my concerns. I look forward to seeing improvements on my next visit. Sincerely, Sharon Raysin More

by saraysin Verified Customer Verified Customer

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I had a great experience. Great communication and service. I will definitely be coming back for future services on my truck. Great communication and service. I will definitely be coming back for future services on my truck. More

by Kc7ujd Verified Customer Verified Customer

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My service visit wasn't up to expectations this last time. First of all, I was given a wait time of an hour and fifteen minutes after declining services that I was told would take longer, and I said th time. First of all, I was given a wait time of an hour and fifteen minutes after declining services that I was told would take longer, and I said that I didn't have enough time for them. At two hours and fifteen minutes, I asked about my vehicle, and they were able to give it to me within a few minutes. I HATE being pressured to trade in or sell my car to you when I'm getting service. You have done that a few times. Lastly, whoever drove my car moved the seat, mirrors, steering wheel height, and left my brights on. All the adjustments seem excessive to drive the short distance into the service bay. More

by toyota15 Verified Customer Verified Customer

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Good conde and good people yo lo recomendaría a toda la gente Pk es muy profesional y mucha attention creo que volvería por allí gente Pk es muy profesional y mucha attention creo que volvería por allí More

by tires63 Verified Customer Verified Customer

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Miss Kasey provides good costumer service. She is pleasant to deal with and get the service done to the vehicle quickly. She is pleasant to deal with and get the service done to the vehicle quickly. More

by ramirezrubn Verified Customer Verified Customer

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Toyota of Rockwall is always well kept and cleanly. The employees are always friendly, nice, and helpful. The employees are always friendly, nice, and helpful. More

by CITYFLARECREATIONS Verified Customer Verified Customer

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Being new to Texas and having 30 years of servicing from Brookdale Toyota in Minnesota, it was a new experience starting over. Kasey was very considerate and helpful with the process. I appreciate the atten Brookdale Toyota in Minnesota, it was a new experience starting over. Kasey was very considerate and helpful with the process. I appreciate the attention to address all concerns. More

by ziggylifestyle Verified Customer Verified Customer

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