Kasey Boysaw
Kasey Boysaw at Toyota of Rockwall

Kasey Boysaw | Page 27

Assistant Service Manager

Toyota of Rockwall

1250 E Interstate 30
Rockwall, TX 75032

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4.8
667 Reviews
4.8

667 Reviews

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667 Reviews of Kasey Boysaw

February 12, 2025

Dealership Rating
Employee Rating

Everyone I had contact with were very courteous. The service advisor was prompt and notified me by text and call of the finding and the repairs. More

by Lexus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sam

Feb 12, 2025

Toyota of Rockwall responded

It's great to hear that Kasey was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Toyota of Rockwall!

February 09, 2025

Dealership Rating
Employee Rating

My experience was exceptional. I was in a hurry and he saw that I didn’t wait very long. More

by bebedash85
Recommend Dealer
Yes
Feb 10, 2025

Toyota of Rockwall responded

Thanks for sharing your thoughts about your experience with Toyota of Rockwall. We appreciate your business and hope to see you again soon!

February 08, 2025

Dealership Rating
Employee Rating

Real professional people. Good, fast service. Good coffee. Very clean area. I would recommend this place to anyone. More

by manciasfred
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 09, 2025

Toyota of Rockwall responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

February 08, 2025

Dealership Rating
Employee Rating

Sales person said they do not accept trade ins for a new vehicle when the car is old. There is a sign in front of the dealership that says they do. More

by hgillie1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lonnie Wade

Feb 08, 2025

Toyota of Rockwall responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

February 05, 2025

Dealership Rating
Employee Rating

Highly impressed with the customer service of this service department. Kacy was very knowledgeable and understood my concerns. Was able to pull up my service history. Gave two suggestions to diagnose More

by Bearsnme2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mick Schott, Sam Heidel

Feb 05, 2025

Toyota of Rockwall responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

February 01, 2025

Dealership Rating
Employee Rating

Service is always great. Everyone was helpful and informative. Maintenance department and parts department have always been courteous. Ready to assist with any problem. More

by valakablack41
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mick Schott, Sam Heidel , Lonnie Wade

Feb 03, 2025

Toyota of Rockwall responded

Thank you for your business and this Service review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

January 30, 2025

Dealership Rating
Employee Rating

We have always had a great experience with Toyota of Rockwall and make the service manager was really good and working with us since we had to have a Rent-A-Car while the paint was redone on my RAV4 More

by ddebbie537
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mick Schott, Sam Heidel

Feb 01, 2025

Toyota of Rockwall responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

January 29, 2025

Dealership Rating
Employee Rating

The service was great. They were very quick with my car. I appreciated the call to schedule my follow up. More

by veronica_araiza15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mick Schott, Sam Heidel

Jan 29, 2025

Toyota of Rockwall responded

Thank you for your business and this review, Veronica. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

January 27, 2025

Dealership Rating
Employee Rating

My service advisor was excellent in providing the help the item that I needed worked on my vehicle. I would this dealership to everyone. More

by rvbdallas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 27, 2025

Toyota of Rockwall responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful service feedback!

January 23, 2025

Dealership Rating
Employee Rating

There was no time frame given for the extent of the work. Online coupons were not offered until after the initial visit. More

by joshgutierrez7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jan 28, 2025

Toyota of Rockwall responded

We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

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