Kasey Boysaw
Kasey Boysaw at Toyota of Rockwall

Kasey Boysaw | Page 28

Assistant Service Manager

Toyota of Rockwall

1250 E Interstate 30
Rockwall, TX 75032

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4.8
667 Reviews
4.8

667 Reviews

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667 Reviews of Kasey Boysaw

January 22, 2025

Dealership Rating
Employee Rating

Greetings. .. My truck was filthy after the Toyota service. My truck isn't new nor fancy but , Dirt oily hand prints all over my afterwards is disrespectful. More

by 5iveof5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jan 25, 2025

Toyota of Rockwall responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service doesn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

January 21, 2025

Dealership Rating
Employee Rating

The Service Dept installed a new side mirror on my Lexus. I am so glad I did. I brought in a "dinged, scratched, and marked up" door with a dangling side mirror that was knocked off. They did a great job More

by mariemao2004
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mick Schott, Sam Heidel , Everyone is pleasant and easy to work with. They go the extra mile.

Jan 22, 2025

Toyota of Rockwall responded

Thank you, Marie, for choosing Toyota of Rockwall. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

January 21, 2025

Dealership Rating
Employee Rating

Really recommend this dealership ! ! Isai, Prince and Jeff were all very helpful, patient and explained everything very thoroughly, will definitely keep coming back here for business!! More

by Cynthia Garcia
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Isai Nieto, JEFF LAND , Prince

Jan 21, 2025

Toyota of Rockwall responded

Thanks, Cynthia, for sharing about your experience with Toyota of Rockwall. We appreciate your business and hope to see you again soon!

January 20, 2025

Dealership Rating
Employee Rating

Everyone is professional and courteous! When I bring my car in for service, they work fast so I can get out and get on with my day. Love dealing with Toyota of Rockwall! More

by SHERMOORE726
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mick Schott, Sam Heidel

Jan 20, 2025

Toyota of Rockwall responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Toyota of Rockwall to be a positive one. Please don't hesitate to reach out if you need anything else.

January 17, 2025

Dealership Rating
Employee Rating

Great Service! 100% recommend Toyota of Rockwall TX We have had amazing experiences the times!! More

by marioeliz122
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Russell Morgan, Mick Schott, Sam Heidel , ERNESTO MUNOZ, ALEJANDRO PADILLA, KEVIN PERKINS, Lonnie Wade

Jan 17, 2025

Toyota of Rockwall responded

Thanks for sharing about your experience with Toyota of Rockwall. We appreciate your business and hope to see you again soon!

January 17, 2025

Dealership Rating
Employee Rating

After having a terrible experience at a different toyota dealership, i bought my last two vehicles from Toyota of Rockwall. Much better experience. More

by CHSHAW66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mick Schott, Sam Heidel , Lonnie Wade

Jan 17, 2025

Toyota of Rockwall responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

January 11, 2025

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Employee Rating

Another great job by the whole team. My truck will be in for an engine swap on Monday l, hopefully everything goes well More

by toddrachelle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mick Schott, Sam Heidel

Jan 12, 2025

Toyota of Rockwall responded

Todd, We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

January 09, 2025

Dealership Rating
Employee Rating

We brought our Lexus in to repair the catch to the hatch back door. The electronic part was working properly. You installed a part but apparently disconnected the electronic part. When we called our advi More

by Lexie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jan 13, 2025

Toyota of Rockwall responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

January 08, 2025

Dealership Rating
Employee Rating

No car wash or vacuum available. One hour wait with an appointment. Clean waiting room. More

by djjohnson1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mick Schott, Sam Heidel

Jan 08, 2025

Toyota of Rockwall responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Toyota of Rockwall to be a positive one. Please don't hesitate to reach out if you need anything else.

January 08, 2025

Dealership Rating
Employee Rating

Quick and efficient service. Waiting area with refreshments is very nice. Everyone I interacted with were friendly and professional. More

by Carltonpalmer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mick Schott, Sam Heidel

Jan 08, 2025

Toyota of Rockwall responded

Hello Carlton: Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

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