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Kasey Kraus
Kasey Kraus at Boucher Buick GMC of Waukesha

Kasey Kraus

Service Advisor

Boucher Buick GMC of Waukesha

1907 E Moreland Blvd
Waukesha, WI 53186

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4.4
28 Reviews

Dealership Experience

4 yrs, 2 mos

4.4

28 Reviews

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28 Reviews of Kasey Kraus

October 10, 2025

Dealership Rating
Employee Rating

Service at Boucher is always fast and easy. Quality is super good and the dealership is beautiful More

by Tomskaczmarek
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jason Burton, Dwight Johnson

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Oct 10, 2025

Boucher Buick GMC of Waukesha responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Dwight Johnson Service Manager 262-409-2600

September 21, 2025

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Employee Rating

Asked them to find a rattle/vibration and left the car for the full day. They did not find it and said I should bring it back or leave it for another day. More

by HROUX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Sep 21, 2025

Boucher Buick GMC of Waukesha responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Dwight Johnson Service Manager 262-409-2600

September 16, 2025

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Employee Rating

Great service and kept me in the loop the whole time. Very satisfied. Appreciate them. More

by LMSTOWE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jason Burton, Dwight Johnson , Anthony Fournier

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Sep 16, 2025

Boucher Buick GMC of Waukesha responded

Thanks for sharing your thoughts about your experience with Boucher Buick GMC of Waukesha. We appreciate your business and hope to see you again soon! Dwight Johnson Service Manager 262-409-2600

September 16, 2025

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Employee Rating

Really appreciated the guy who check me in. He was very thorough and prompt. Finally, he helped me with a question More

by sjrkleroy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jason Burton

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Sep 16, 2025

Boucher Buick GMC of Waukesha responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Dwight Johnson Service Manager 262-409-2600

August 26, 2025

Dealership Rating
Employee Rating

Easy to work with and good follow-up. Location is handy and good waiting room. More

by RWOLKA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jason Burton, Dwight Johnson

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Aug 26, 2025

Boucher Buick GMC of Waukesha responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Boucher Buick GMC of Waukesha. Dwight Johnson Service Manager 262-409-2600

August 19, 2025

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Employee Rating

Excellent experience. Routine inspection, oil change & tire rotation. Crew was on time, welcomed me and performed all tasks professionally. Kept the interior clean. G More

by MKOENIG3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kendall Wolfram, Jason Burton, Dwight Johnson

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Aug 19, 2025

Boucher Buick GMC of Waukesha responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Dwight Johnson Service Manager 262-409-2600

June 10, 2025

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Employee Rating

We were treated fairly and appreciated the service provided . We would refer this dealership to anyone who would ask. More

by mike.mahn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dwight Johnson

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Jun 10, 2025

Boucher Buick GMC of Waukesha responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Boucher Buick GMC of Waukesha to be a positive one. Please don't hesitate to reach out if you need anything else. Dwight Johnson Service Manager 262-409-2600

June 03, 2025

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Employee Rating

One of the best i ever too. Great service. Fantastic customer service i ever had. Thanks More

by DEPOSIT3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Scott Teigland, Cory Elbert, Kendall Wolfram, Ken Rice, Tony Ranieri, Jason Burton, Dwight Johnson

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Jun 03, 2025

Boucher Buick GMC of Waukesha responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Dwight Johnson Service Manager 262-409-2600

May 24, 2025

Dealership Rating
Employee Rating

Service people are not attentive to the customer. Their accuracy and efficiency needs work. Felt like I was being a burden to them by bringing my vehicle to their service center. I would probably wou More

by ROGERS5FAMILY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Jason Burton, Dwight Johnson

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May 27, 2025

Boucher Buick GMC of Waukesha responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out. Dwight Johnson Service Manager 262-409-2600

March 07, 2025

Dealership Rating
Employee Rating

Sales process was seem less as both sales staff did an excellent job at working with me through the process. The vehicle Was in immaculate condition on delivery. The final price was very fair and I rec More

by B.hackbarth
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Scott Teigland, Cory Elbert, Kendall Wolfram, Jason Burton, Dwight Johnson , Tanner and Hannah

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Mar 07, 2025

Boucher Buick GMC of Waukesha responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Tanner and our team, and we look forward to working with you again. Dwight Johnson Service Manager 262-409-2600

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