Kate Reed | Page 3

We were on our way for a vacation and had a problem. These folks were very caring and helpful. Went out of their way to have it done quickley, and get us on our way. These were our family coming from These folks were very caring and helpful. Went out of their way to have it done quickley, and get us on our way. These were our family coming from New York who's car had a problem. More

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CVM Dodge Service contionues to provide excellent Service for all need. Kate Rees Nad Doug Smith are very Knowledeable with the Dodge product and follows through to get the job done. All your crew is very po for all need. Kate Rees Nad Doug Smith are very Knowledeable with the Dodge product and follows through to get the job done. All your crew is very polite. More

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We were traveling when experiencing turbo deisel problems. We arrived at the dealership for diagnostic. Kate Reed accessed our situation gave us the action plan for our vehicle.Kate gave us an estim problems. We arrived at the dealership for diagnostic. Kate Reed accessed our situation gave us the action plan for our vehicle.Kate gave us an estimated scheduled time and not only met it but was done before. We are happy to say our expectations were more than met. More

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Honest, friendly and not trying to sell me on something I did not come in for. Always listening to what I need. Comes up with other solutions at times. did not come in for. Always listening to what I need. Comes up with other solutions at times. More

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Everyone at CVM is extremely helpful and friendly!!! Our kids even enjoy "visiting" when we are in for service and are actually disappointed when they cannot go with us. The special events held several time kids even enjoy "visiting" when we are in for service and are actually disappointed when they cannot go with us. The special events held several times throughout the year are a great, added bonus! More

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On June 6th we were traveling from Philadelphia to Oak Ridge TN trailering boats. The brakes on the truck went on the PA Turnpike so we got off in Carlise where we found Cumberland Valley Dodge. We arri Ridge TN trailering boats. The brakes on the truck went on the PA Turnpike so we got off in Carlise where we found Cumberland Valley Dodge. We arrived at 1 PM and explained our situation to Kate Reed who from the beginning was very understanding of our situation and did what she could do to help the repair. The truck ended up needing parts they did not have in stock but without hesitation ordered them asap. The amount of work needed was a full days work but Will and Kate worked together and with their mechanics to jump on the job and have it completed by 7 PM so that we could be on our way to Oakridge. Both mechanics stayed after their shift was over to help us in our difficult service. Each time we were given bad news about the repair Kate made sure that it was followed with good news. Getting us back on the road at 7 PM allowed for 75 high school students to compete in their rowing competition. Will and Kate run a top notch service department, along iwth the mechanics. All worked together and made for a very horrible experience lined with a good ending. We can not thank the two of them enough. More

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I have dealt with dealerships in Arizona, California, Georgia, and Maine. Services by CVM is not only superb but the service staff (Kate Reed)is/are the most professional I've ever encountered. Recently Georgia, and Maine. Services by CVM is not only superb but the service staff (Kate Reed)is/are the most professional I've ever encountered. Recently had my 2011 Durango R/T towed into CVM (not purchase at CVM)but the srtaff greeted like an old friend which proves they really are looking out for the customer. This is a 5 star operation. More

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These guys go out of their way to help and pay close attention to their customers! Top notch customer service and always on top of the services and recalls that I am due for! attention to their customers! Top notch customer service and always on top of the services and recalls that I am due for! More

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CVM Dodge Service continues to provide excellent service for all my needs. Kait Reed is very knowledgeable with the Dodge product and follows through to get the job done. The whole crew is very polite and for all my needs. Kait Reed is very knowledgeable with the Dodge product and follows through to get the job done. The whole crew is very polite and helpfull. No heartburn here!!! More

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One of the main reasons that I continue to service my cars at CVM is because of the people in your Service area. Since I am also friendly with some local Dillsburg Service Garages where I live, I do hav cars at CVM is because of the people in your Service area. Since I am also friendly with some local Dillsburg Service Garages where I live, I do have alternatives to CVM. My family loves the Dodge Caravan and will probably always have one in our family and your Service Dept personnel, especially Kate Reed, is the reason that we will always maintain our vehicles at CVM as well. I trust Kate and the folks she works with in your Service Dept to identify my maintenance needs at the time my vehicles are in the shop. I don't worry about getting charged for things that are not required. I keep my vehicles for approximately 10 years so maintaining them is very important to me. Therefore, finding a friendly and trustworthy Service Dept Staff is very important to me. Kate and the rest of the Staff deserve to be recognized and I hope that CVM realizes that they are building a great reputation for the Dealership. Tom Gaglione More

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