Katelyn Zapata
Katelyn Zapata at Vernon Auto Group

Katelyn Zapata

Finance Manager

Vernon Auto Group

3701 Highway 287 West
Vernon, TX 76384

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5.0
24 Reviews
5.0

24 Reviews

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24 Reviews of Katelyn Zapata

December 03, 2025

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Employee Rating

Chris Dunson and the team were great to work with. They are very professional and provided great customer service throughout the buying process. I highly recommend them!!’ More

by Culerunner
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Chris Dunson, Deiter Brannon

Dec 05, 2025

Vernon Auto Group responded

Thank you for your kind words! We strive to provide exceptional customer service and are thrilled to hear that you had a positive experience working with our team.

November 22, 2025

Dealership Rating
Employee Rating

We had an amazing experience while working with Vernon Auto Group to buy our dream truck. Each employee we had the pleasure working with made sure we were happy with their service. Vernon Auto Group went More

by jemoney34
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Dec 03, 2025

Vernon Auto Group responded

Thank you for your kind words! We are thrilled to hear that you had an amazing experience buying your dream truck at Vernon Auto Group. We appreciate your business and look forward to serving you again in the future.

November 09, 2025

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I was very pleased with the customer service I received! From my initial contact with Josh Honea connecting me with Mr. Brandon who initially showed me the vehicle I would buy! To the great follow up provid More

by TabithaEastman
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Nov 12, 2025

Vernon Auto Group responded

Thank you for your kind review! Our team is dedicated to providing top-notch customer service from start to finish. Thank you for recommending us, we appreciate your support!

November 01, 2025

Dealership Rating
Employee Rating

I've purchased several vehicles from Vernon Auto group. Staff are very informative and help with all questions asked. Paperwork is always ready and finished in a timely manner. Always a great experience, w More

by Dnamom
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Nicolas Fuentes

Nov 04, 2025

Vernon Auto Group responded

Thank you for your continued support and recommendation! We strive to provide informative and efficient service to all of our customers at Vernon Auto Group. We can't wait to assist you with your future vehicle needs.

October 31, 2025

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Employee Rating

Nick did a great job, a few complications but they worked through them and were very accommodating!! More

by Ccampbell1585
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Nicolas Fuentes

Nov 04, 2025

Vernon Auto Group responded

Thank you for your kind words! We are happy to hear that Nick delivered exceptional service and was able to work through any challenges that arose.

October 23, 2025

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Employee Rating

Deiter with Vernon Auto Group worked with me purchasing a vehicle from out of state. I live in Wisconsin and wanted a truck without the rust from a local used vehicle. He communicated throughout the process More

by Ryan
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Deiter Brannon

Oct 25, 2025

Vernon Auto Group responded

Thank you for choosing Vernon Auto Group, we are thrilled to hear that Deiter and Katelynn provided exceptional service during your out of state purchase!

October 23, 2025

Dealership Rating
Employee Rating

We recently purchased a 2016 Toyota 4Runner and had a great experience overall. Deiter, Kayand Kaitlyn were the main people we worked with, and they were helpful, professional, and easy to communicate wi More

by csmcpherson1425
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Oct 25, 2025

Vernon Auto Group responded

Thank you so much for your kind words and recommendation! We are thrilled to hear that our team, especially Deiter, Kay, and Kaitlyn, provided you with a great car buying experience.

Oct 25, 2025

Vernon Auto Group responded

Thank you for choosing us for your 2016 Toyota 4Runner and for taking the time to leave such a kind review!

October 20, 2025

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Employee Rating

Best experience we have ever had. The service was fast and the people were very nice. We will trade with them again. More

by debbiedemarcus
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Nicolas Fuentes

Oct 22, 2025

Vernon Auto Group responded

Thank you for your kind words! We are delighted to hear that you had a great experience with us. We strive to provide fast and friendly service to all of our customers. We look forward to seeing you again in the future!

September 29, 2025

Dealership Rating
Employee Rating

Best experience of any dealership I've been to. Nick Fuentes took really good care of me. More

by jose.soza
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Nicolas Fuentes

Sep 30, 2025

Vernon Auto Group responded

Thank you for sharing your positive experience with us! We're thrilled to hear that Nick provided exceptional service during your visit. We look forward to seeing you again soon.

Sep 30, 2025

Vernon Auto Group responded

Thank you for sharing your positive experience with us! We're thrilled to hear that Nick provided exceptional service during your visit. We look forward to seeing you again soon.

September 21, 2025

Dealership Rating
Employee Rating

Vernon Ford has no issue calling you nonstop when they are trying to make a sale, but after signing they suddenly cannot answer the phone or return a call or voicemail. Dealership pulled bait and switch More

by Wmiller1337
Recommend Dealer
No

Other Employees Tagged: Chris Dunson, Nicolas Fuentes

Sep 23, 2025

Vernon Auto Group responded

We sincerely apologize for the experience you’ve had and understand your frustration. This is not the level of service we strive to provide, and we take your concerns seriously. We will review this situation internally to ensure better communication and accountability moving forward. Thank you for bringing this to our attention, and we regret that your experience did not meet the standard we aim to provide.

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