"Excellent most professional dealership I’ve ever worked..."
Excellent most professional dealership I’ve ever worked with. From the very beginning to driving off the lot with my new Toyota RAV4 vehicle it was the easiest most pleasant car purchase I’ve ever experienced. They are very transparent through the entire experience and explain everything to you and ask many times if there was anything else they could do. I drove a rental from out of state to make my purchase and helped me return it to local rental company. They noticed the battery was weak when they were doing their final cleaning detail so they replaced it. No haggle pricing, no pressure and better prices. They have earned all of my future business - GREAT job guys this is how it’s done other dealers could learn from you and don’t hold a candle to your attention to detail through out the entire process and professionalism. Well done !
Saturday December 7, 2019
"Excellent Customer Service"
I purchased my 2015 Lexus E360 from them and the customer service was absolutely, 100% top notch. Most dealerships end their customer service once you leave the lot. Well, Donohoo continues to contact you for the first 30 days. Kathryn contacted me via email weekly to check on my newly purchased vehicle. Well, I started hearing a noise from the tire area when I turned. I told her about it and she scheduled for me to come in. However, I started having another issue with my radio and decided to take it in to the Lexus dealership since I still have a warranty on it. There were some warranty items that had to be fixed, but the Lexus dealership also saw that the car was completely out of alignment. I emailed Kathryn to find out if they did an alignment while the car was in their possession, which she found out it didn't. So, she offered for me to bring it back to them to get it done. Unfortunately, by the time I got this news back to the Lexus serviceman, the alignment was already completed. When I told Kathryn, she did not hesitate in responding to me to let me know that they would still take care of it...and they did. This is top notch service! Everyone who hears this story is now swayed to go to Donohoo for their next new to them vehicle...including my sister in Washington, DC.
"Exceeded our expectations!!!"
My husband purchased a 2011 Infiniti QX56 and I must say I am beyond satisfied. They only had the car for 8 days before I saw it online, and although it was test-drove and checked out, whomever traded it in unpluged the battery so that the check engine light wouldn't come on for a couple of days. Well we purchased the vehicle as is no warranty. We had it for 48 hours before the check engine light came on and Donohoo Auto agreed to pick up the vehicle give us a courtesy car while they fixed our vehicle. Only for us to get the vehicle back and the check engine light came on again, and they stepped in once again. We are so appreciative for donohoo Auto and I would recommend them over anyone!!! The staff was very polite and attentive. Kathryn was such a doll, Jimmy was awesome, and Jim exceeded my expectations
"When there is a problem"
Almost any company can look good if things go right. The real measure of a company is what happens if there is a problem. My first purchase from DonohooAutp was the former, easy buy with no problems. Six years later and and I'm still making money with my little Frontier with a commercial Yankee brand shell.
My latest purchase from DonohooAuto is definitely more fun to drive. The '13 Sonata with 274 hp is fast. The increase in horsepower comes from a turbocharger and that is where the problem came from. Less then a month after the purchase the turbo failed. Talked with Jim and was told to bring it back for repair/replacement. Dropped it off and was given a little Chevy SUV as a loaner. Repair/replacement took a couple weeks, kept the loaner the whole time. I was charged nothing for the repair. It has been a few months since then and the car has been perfect!
Communication after the sale and during the repair process was great. The follow-up calls were professional, informative and friendly. Could not ask for more. The next time I need a vehicle, this will be the first place I'll look.
"Great Buying Experience"
I have visited other no haggle used car lots but DonohooAuto does more than set a low price. They pleasant, welcoming and efficient while allowing you the space to find the car you want.
I purchased my new Acura TLX at Donohoo about a week ago. It's actually my second vehicle to buy from them within 15 months. I honestly just don't want to go anywhere else. As soon as I was in the market again, I knew I'd end up back at Donohoo. The customer service is incomparable to any traditional dealership. No haggling, no salesman-included test drives, no gimmicks and lies. Just a simple, enjoyable car buying experience. Not to mention they have a huge, great selection of vehicles. Donohoo has car buying down pat! I wouldn't recommend any other dealership. I worked with Trey, and he was awesome! Such an easy going, personable, reliable guy. Seriously, go to Donohoo if you haven't already. You won't regret it!
The whole dealership from the ladies at the front desk to the financing was great. Everyone was so polite and very helpful. It was so busy and the accommodations was great.
Other Employees Tagged:
, Tyler Little
"Excellent ! "
Thanks to the staff at Donohoo auto sales for making my car buying experience such a breeze .
They have the most professional staff I've ever had the pleasure of dealing with and I will defiantly be buying more cars from them in the future !
"Excellent Service, Excellent People"
Everyone with whom I dealt at Donohoo was professional, courteous, and helpful. I was able to test drive cars very easily, and when I started emailing with the intent to purchase, Mr. Hubbard was helpful and easy to talk to. He also made the entire process very easy. Ms. Simmelink and Ms. Viljoen were both very sweet and got everything ready for me so that it was as simple as signing a few papers. Overall, an excellent experience.
"Excellent Car Buying Experience!"
We recently purchased a 2015 Mercedes GLK 350 from Donohoo Auto and it was the easiest car buying experience ever. We were over-the-top impressed with every aspect of our purchase. I made an appointment to test drive the vehicle and was able to take it on my own. The salesman Eric did not pressure us to purchase at all. They do not work on commission so they weren't hovering over us. The prices are fixed so what you see is what you get, no worries about having to negotiate or haggle over prices. We came back a few days later and were ready to purchase the car and Tina the closing agent had everything ready to go, we signed the paperwork in less than 15 minutes. Then Mo gave us an orientation of all the features of the vehicle including navigation, audio, and Bluetooth set up. He made sure we were able to connect our devices and gave us a great demonstration of all the tech features. Here's where the customer services goes above and beyond. My wife told Mo that she had not been able to connect her phone to a car we have had for several years and Mo actually helped us set up the Bluetooth in my wife's car too! We were blown away. That was the sales process. When we got home, the next day we noticed one of the tires had a bulge in it which we had not seen prior to leaving the dealership. I spoke with Tina about it and she had Kathryn contact me. Kathryn asked me to email a photo of the tire and the bulge. She reviewed it with the service manager and called me back to let me know they would replace the tire for me! Again, we were blown away. They ordered the tire and had it the next day. We drove back to the dealership and they had it done in less than 30 minutes. Excellent customer service from the sale to the service after the sale!
Other Employees Tagged: