Katie Cross | Page 9

As always, prompt, courteous, job done well, kept apprised of work. Best deal Have ever been to. It's one of the reasons I buy Audis apprised of work. Best deal Have ever been to. It's one of the reasons I buy Audis More

by rancher Verified Customer Verified Customer

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The technology automation with video, txt messaging and e-payment is great. My advisor did a great job. I am still disappointed that with multiple items scheduled for service on my vehicle, they are unab e-payment is great. My advisor did a great job. I am still disappointed that with multiple items scheduled for service on my vehicle, they are unable or unwilling to provide loaner cars. I have never had that issue with my Mercedes and service. More

by ryan.veatch Verified Customer Verified Customer

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Awsome service experience, great communication with keeping you informed about the service on your vehicle. Highly recommended service department. Thanks to attention to detail, Frank and Katie! keeping you informed about the service on your vehicle. Highly recommended service department. Thanks to attention to detail, Frank and Katie! More

by THETORRYS Verified Customer Verified Customer

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Great service thank you. I will definitely try to recommend others to come to your office. I liked the online/text messages updates, easy to follow. recommend others to come to your office. I liked the online/text messages updates, easy to follow. More

by tmslv_simic Verified Customer Verified Customer

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Communication was prompt and friendly. Service was completed when they said it would be done. I have no complaints other than the heavy emphasis on completing this review. completed when they said it would be done. I have no complaints other than the heavy emphasis on completing this review. More

by CM_CULBERTSON Verified Customer Verified Customer

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Worst experience I’ve had with any dealer. I was quoted an amount that was more than $400 off the final price. I was told to drop off the car then to pick it up again the next day bc they had to wait for t an amount that was more than $400 off the final price. I was told to drop off the car then to pick it up again the next day bc they had to wait for the parts. The service took more than 20 days to complete without any update throughout even when I would try to call to get some information they would say they would call me back and I would never hear back. When I picked up the car there was a price discrepancy that we didn’t agree to over the phone and the guy at the desk said he would leave a note so the person I was working with could call me back and return any overage that was owed to me only to never hear back from even after calling in myself twice they kept saying they would call back and I still can’t get ahold of anyone to even explain what happened. Only Audi provider around makes me want to sell my Audi just to not have to deal with them again. More

by ARIANA.ALVAREZ Verified Customer Verified Customer

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We love our Audi and the dealership was on point! They had to order tie Rod parts, all didn’t come in so they let us keep our loaner until they did. Very pleased! had to order tie Rod parts, all didn’t come in so they let us keep our loaner until they did. Very pleased! More

by RUEBEL0 Verified Customer Verified Customer

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My 20,000 mile check up and oil change was a breeze. Easy to schedule online and great customer service while I was waiting the 2 hours the service took. Well done! to schedule online and great customer service while I was waiting the 2 hours the service took. Well done! More

by claireseely641 Verified Customer Verified Customer

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Always ready for me. Know what I want. On time, fast, courteous. Lithia Audi is the best. neon the reasons Continue to buy Audis since the first A4 came out. courteous. Lithia Audi is the best. neon the reasons Continue to buy Audis since the first A4 came out. More

by rancher Verified Customer Verified Customer

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Service gal, Katy, was friendly and good to work with...I was able to get in and out in a timely manner. Wish the shop had the parts I needed on hand. was able to get in and out in a timely manner. Wish the shop had the parts I needed on hand. More

by SUNNYBROOKE2 Verified Customer Verified Customer

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