Katie Kerby
Katie Kerby at Gordie Boucher Ford of Menomonee Falls

Katie Kerby

Service Advisor

Gordie Boucher Ford of Menomonee Falls

N88 W14300 Main St
Menomonee Falls, WI 53051

Contact Me
4.7
89 Reviews

Dealership Experience

5 yrs

Industry Experience

8 yrs, 10 mos

Languages Spoken

English English

4.7

89 Reviews

Write a Review

89 Reviews of Katie Kerby

October 15, 2025

Dealership Rating
Employee Rating

Great people at a great price. Always making sure you are happy and understand. Thanks More

by Cfdiehnelt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tim Cesar

Oct 15, 2025

Gordie Boucher Ford of Menomonee Falls responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Gordie Boucher Ford of Menomonee Falls to be a positive one. Please don't hesitate to reach out if you need anything else. Melvin Ehnert melvin.ehnert@boucher.com

October 11, 2025

Dealership Rating
Employee Rating

Friendly customer service nice new building great staff took the time to listen and address my concerns where they are now I would good back there again to get my truck and car fixed More

by Puppy7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 11, 2025

Gordie Boucher Ford of Menomonee Falls responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Melvin Ehnert melvin.ehnert@boucher.com

September 28, 2025

Dealership Rating
Employee Rating

Everyone is fantastic. Katie always helps me out, and the sales manager Jason is always SUPER delightful, pleasant even. More

by JASAND26
Recommend Dealer
Yes

Other Employees Tagged: Katie Kerby

Sep 28, 2025

Gordie Boucher Ford of Menomonee Falls responded

Thank you for choosing Gordie Boucher Ford of Menomonee Falls. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Alex Hienz Service Manager 262-225-9010

September 01, 2025

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Very nice. Shiny and clean atmosphere. A definite upgrade from the old place. Staff is very friendly. More

by Stressaddresser2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Emil English, Laura Hoeller

Sep 01, 2025

Gordie Boucher Ford of Menomonee Falls responded

Thanks for sharing your thoughts about your experience with Gordie Boucher Ford of Menomonee Falls. We appreciate your business and hope to see you again soon! Alex Hienz Service Manager 262-225-9010

July 24, 2025

Dealership Rating
Employee Rating

Mobile service was perfect at a time when it was really needed. Always have a pleasant experience at routine maintenance appointments too. More

by COLLEEN659
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joe Jubran

Jul 24, 2025

Gordie Boucher Ford of Menomonee Falls responded

Thanks for sharing your thoughts about your experience with Gordie Boucher Ford of Menomonee Falls. We appreciate your business and hope to see you again soon! Alex Hienz Service Manager 262-225-9010

June 01, 2025

Dealership Rating
Employee Rating

Very happy with service and ease of setting up the the time for the service. More

by RJWEGNER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 01, 2025

Gordie Boucher Ford of Menomonee Falls responded

Thanks for sharing about your experience with Gordie Boucher Ford of Menomonee Falls. We appreciate your business and hope to see you again soon! Alex Hienz Service Manager 262-225-9010

May 06, 2025

Dealership Rating
Employee Rating

The Best in the Whole Milwaukee thanks for helping me oil changes Brakes what ever More

by Edogg7118
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 06, 2025

Gordie Boucher Ford of Menomonee Falls responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Alex Hienz Service Manager 262-225-9010

March 06, 2025

Dealership Rating
Employee Rating

The tech was very pleasant and knowledgeable. He explained all the work he did and the view he sent was informative. More

by JIMDAUTE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 06, 2025

Gordie Boucher Ford of Menomonee Falls responded

We are very happy to have provided you with such a positive experience, Jim! We sincerely value your business and look forward to your next visit. Alex Hienz Service Manager 262-225-9010

March 02, 2025

Dealership Rating
Employee Rating

I have three Ford vehicles. I took in the Explorer for an oil change and coolant flush. I showed up just as they were closing to drop it off for a few days. Everyone ignored me More

by ninmann.j
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Robert Krueger

Mar 06, 2025

Gordie Boucher Ford of Menomonee Falls responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you, and we will reach out. Alex Hienz Service Manager 262-225-9010

February 26, 2025

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Employee Rating

Quick and efficient service. Even upgraded a vehicle recall I did not know about.thanks More

by JKISER1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Craig Knabe

Feb 26, 2025

Gordie Boucher Ford of Menomonee Falls responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Alex Hienz Service Manager 262-225-9010

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