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Katie Kerby
Katie Kerby at Gordie Boucher Ford of Menomonee Falls
Refer Me

Katie Kerby | Page 6

Service Advisor

Gordie Boucher Ford of Menomonee Falls

N88 W14300 Main St
Menomonee Falls, WI 53051

Contact Me
4.7
57 Reviews

Dealership Experience

3 yrs, 7 mos

Industry Experience

7 yrs, 5 mos

Languages Spoken

English English

4.7

57 Reviews

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57 Reviews of Katie Kerby

June 07, 2023

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Employee Rating

Very friendly staff, and very clean dealership. Also very happy with the work that was done More

by ERIKZETLEY19
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Recommend Dealer
Yes
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Jun 07, 2023

Gordie Boucher Ford of Menomonee Falls responded

Thank you, Erik! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Gordie Boucher Ford of Menomonee Falls.

May 26, 2023

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Employee Rating

Did not ask if I wanted my truck washed. Left seat cover and paper mats in my truck for me to throw away. More

by AJASK12
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Workmanship
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Recommend Dealer
No

Other Employees Tagged: Robert Krueger, Mike Gregovich, Alex Hienz

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May 31, 2023

Gordie Boucher Ford of Menomonee Falls responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. I have addressed this with my service team, as that is not how we do things here at Boucher. Thank you again for your business and we hope to see you again soon. Alex Bair, Service Manager 262-255-9010

May 17, 2023

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I paid nearly $1k on four new tires and an alignment. I'm certain it would have been less expensive at Tires Plus type place but I've taken my car to Gordie Boucher Ford since I first purchased it. How More

by terrystenstrup
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Robert Krueger, Charles Pleugers

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May 17, 2023

Gordie Boucher Ford of Menomonee Falls responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Alex Bair, Service Manager 262-255-9010

May 11, 2023

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They ke[t me informed about progress. The job was done quickly as they promised. More

by Michael.sargent
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Yes
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May 12, 2023

Gordie Boucher Ford of Menomonee Falls responded

Thank you for taking the time to share your feedback with us, Michael. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

May 10, 2023

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Good service, got my vehicle done when they said it would be done. Satisfied with the work that was done. More

by BLMILLER0
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Recommend Dealer
Yes
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May 10, 2023

Gordie Boucher Ford of Menomonee Falls responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Gordie Boucher Ford of Menomonee Falls, we look forward to having you as a valued customer for many years to come!

May 06, 2023

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I had no problem with Katie. However I was not happy that supposedly my brakes were checked the first time was car was in and they were marked as " good " on the service report More

by RAZE1264
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Recommend Dealer
No
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May 11, 2023

Gordie Boucher Ford of Menomonee Falls responded

Thank you for your review. We’re sorry your visit didn’t go as planned, and we’d like to address these issues with our team. If it's possible to discuss your visit in more detail, please feel free to reach out to Alex Bair, Service Manager at 262-255-9010 directly. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

April 24, 2023

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Katie was very helpful. She answered all my questions quickly and accurately. Job well done. Thanks Katie. More

by DANIEL.EYRE
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Recommend Dealer
Yes
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Apr 24, 2023

Gordie Boucher Ford of Menomonee Falls responded

Thank you, Daniel! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Gordie Boucher Ford of Menomonee Falls.

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