Keayon Williams
Keayon Williams at W&L Subaru

Keayon Williams | Page 16

Service Advisor

W&L Subaru

535 Point Township Dr
Northumberland, PA 17857

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4.8
227 Reviews
4.8

227 Reviews

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227 Reviews of Keayon Williams

September 29, 2024

Dealership Rating
Employee Rating

Every time I have the oil changed, my oil change tag is never punched. Why give customers this tag when you fail to punch it so you don’t have to give a free oil change. Extremely disappointing More

by Curtis.cooke
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Roy Beck, Owen Long , Tony Barrenechea, Gavin Faust

Sep 30, 2024

W&L Subaru responded

Hi Curtis, we're very sorry that we missed your oil change punch tag. We definitely want our customers to get the free 5th oil change. Anytime you are in for service, feel free to ask your service advisor where you stand oil-change-wise, and they will be happy to look up your records and let you know how close you are to the free one and update your punch tag. Here is what we have for you right now for your 2022 Impreza (4S3GKAB6XN3611031) 3/21/23 - 3635 miles - W&L paid, 1/12/24 - 11645 miles - customer paid, 9/10/24 - 16183 miles - customer paid. So it looks like you would pay for two more, and then the one after that would be the free one. Again, we are sorry we missed your punch tag. If you have any other questions, just let us know! Thanks and have a great day!

September 24, 2024

Dealership Rating
Employee Rating

We are so glad we have found WandL Subaru. The service department is top notch. Always straight forward with what work is needed and cost. To the sales personnel. Thank you so much More

by hutches
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Roy Beck, Greg Christine, Owen Long, Dan Bennick Jr. , Tony Barrenechea, Gavin Faust

Sep 26, 2024

W&L Subaru responded

Thanks so much for taking the time to share your experience online!

September 21, 2024

Dealership Rating
Employee Rating

Everyone at w & L is always very nice and helpful. That is why I love going there even though it’s an hour away from my home! More

by aametrano
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Roy Beck, Owen Long , Tony Barrenechea, Gavin Faust

Sep 23, 2024

W&L Subaru responded

Thanks for making the trip to our dealership! Have a great day!

September 21, 2024

Dealership Rating
Employee Rating

Very friendly and helpful. Received a loaner. Car was completed under estimated time quoted. Everything was top notch from scheduling appointment, getting loaner, calling an More

by jkrushka77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Roy Beck, Owen Long , Tony Barrenechea, Gavin Faust

Sep 23, 2024

W&L Subaru responded

Thank you so much!

September 21, 2024

Dealership Rating
Employee Rating

Meet and greet and the Service Garage Door was great. Staff, work done, and time in and out were excellent. Would recommend W&L to anyone needing vehicle service. More

by mbanjo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 23, 2024

W&L Subaru responded

It was our pleasure helping you in service! Thanks for the review!

September 05, 2024

Dealership Rating
Employee Rating

Super place to go for service on your automobile! I always appreciate there care for your car. I appreciate the expertise of the service representative doing the work, plus they keep me updated with More

by rwritchey7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Christian Perles, Greg Christine , Tony Barrenechea

Sep 10, 2024

W&L Subaru responded

Thanks for reviewing your service experience! See you next time!

September 05, 2024

Dealership Rating
Employee Rating

Great customer service. Good beverage selection. Good attitude shown in service center. Keep up the good work. More

by dianebreon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Roy Beck, Owen Long , Tony Barrenechea, Gavin Faust

Sep 05, 2024

W&L Subaru responded

Thanks for the 5-star review!

August 31, 2024

Dealership Rating
Employee Rating

No better dealership than W&L. Service department is a delight to work with. Service staff is professional and extremely helpful. More

by joefox2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 04, 2024

W&L Subaru responded

Thanks so much for the 5-star ratings!

August 30, 2024

Dealership Rating
Employee Rating

Very professional service with video of inspection. Great service crew and clean center. Pleased with cost and timely work More

by phjms88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Roy Beck, Owen Long , Tony Barrenechea, Gavin Faust

Aug 31, 2024

W&L Subaru responded

Thanks for the 5-star review!

August 29, 2024

Dealership Rating
Employee Rating

Staff treats you respectfully and with concern for your issues. I was disappointed that a problem taken to them in late July was not adequately addressed. They looked at it again at no charge to me and, I More

by geoffgw2
Service Time
Service Communication
Recommend Dealer
Yes
Aug 30, 2024

W&L Subaru responded

Thank you for the review! We apologize that the issue wasn't resolved on your first visit and we appreciate you letting us have a second crack at it. If you need anything at all just let us know! Thanks again!

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