Keegan Sanders | Page 2

Kaitlyn was a great sales consultant! She made sure to answer all my questions and was very sweet and attentive. I was very happy with my experience and would recommend. She made sure to answer all my questions and was very sweet and attentive. I was very happy with my experience and would recommend. More

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The responsiveness of this dealership was absolutely horrible from the sales team. I was told on multiple occasions that I would be receiving phone call updates on the progress of my vehicle, but calls horrible from the sales team. I was told on multiple occasions that I would be receiving phone call updates on the progress of my vehicle, but calls would not come in a reasonable timeframe. Also their whole policy on not detailing the vehicles when they receive them is a horrible practice as the test drive is done in a dirty car and the detail after the purchase delays the receipt of the vehicle. I received the same BS multiple times from the salesman about how they don’t detail the car before hand so I can experience the true nature of the car. I don’t think so, I think it is so you can rush a car to be sold and not worry about the service techs or other test drives getting the car dirty. Not a good experience. Also the Kia building is in need of repair and upgrades. More

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Very friendly environment. Everyone is helpful and I genuinely felt like they had my best interests at heart. Everyone is helpful and I genuinely felt like they had my best interests at heart. More

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Everyone was fantastic. We were both quite happy with the experience. It's our second time here.q1 We were both quite happy with the experience. It's our second time here.q1 More

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The people was amazing they got me in car that I wanted and the sales man Nathan was amazing. and the sales man Nathan was amazing. More

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We had a great experience with Autumn Houser at Ferguson. She was well knowledgeable about all the cars in stock and was very kind and helpful during the test drive/purchase process. She was well knowledgeable about all the cars in stock and was very kind and helpful during the test drive/purchase process. More

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Everyone in the dealership was so kind and helped us to the best of their abilities! Sunday was amazing to work with. the best of their abilities! Sunday was amazing to work with. More

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Found my car online, came in next day and autumn houser was able to get me set up in and out and driving very quickly! Very in depth and great customer service! Definitely recommend for anyone who’s lookin was able to get me set up in and out and driving very quickly! Very in depth and great customer service! Definitely recommend for anyone who’s looking for any car! More

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Ned was a fantastic salesman! He was extremely helpful and made the entire car buying process as simple as could be. He was extremely helpful and made the entire car buying process as simple as could be. More

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John was really great. He was open, honest, nice, knowledgeable and really seemed to want to get us the right vehicle for what we were looking for. He was very helpful, and He was open, honest, nice, knowledgeable and really seemed to want to get us the right vehicle for what we were looking for. He was very helpful, and attentive as were other staff members on the floor. I was given an offer I was very pleased with for my trade in as well and they didn't try to lowball or hassle me about it. I'll definitely be back for a future trade in or the even buy a new car in the future. Hopefully John will be there for the future for whenever we come back. Keegan and Autumn were also a pleasure to talk to and discuss the trade in with as well. They were both very kind, easy-going and honest with me about alot of things. The only real complaint I had was at the ending part signing paperwork with the financial person. They were very pushing and obnoxious about trying to sell me coverage and insurance on my vehicle even after stating more than 5 times I DID NOT want it and WASN'T interested and felt like I was being belittled for not wanting to add an extra 100 dollars to my monthly payments and kept asking my "why" 5 or so times whenever I said I'm not interested. I said I'm not interested and don't need to explain myself any further and made my stay an extra hour whenever I just wanted to go home. They offered me an "employee" discount on this coverage as well and I had to keep telling them NO. I know his face but not his name as I don't care to for someone who's annoyed me so badly. If this happens again I will NOT be going back. More

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