Keeyoung Moon | Page 45

My husband and I brought our cars in for service on the 23rd and 24th of February. We were both treated politely, professionally and our cars were done on time, as promised, and returned washed and ready t 23rd and 24th of February. We were both treated politely, professionally and our cars were done on time, as promised, and returned washed and ready to go! An excellent dealership! More

Helpful 0

Report | Print

We came to Rallye Acura all the way from Westchester county to see and purchase a used Acura RSX. The sales person was very helpful in guiding us through our purchase, as were all the other people invol county to see and purchase a used Acura RSX. The sales person was very helpful in guiding us through our purchase, as were all the other people involved, the business manager, finance manager and service advisor.All our questions and concerns were answered and addressed.The dealership itself was lovely and it was a pleasure to be there while waiting for paperwork or car service. Thank you to all involved in our purchase. More

Helpful 0

Report | Print

I showed up just to have my 2004 Acura RL checked over, and a NY State Inspection performed. I showed up to the dealership without an appointment, and was pleasantly surprised to find out that my vehicle and a NY State Inspection performed. I showed up to the dealership without an appointment, and was pleasantly surprised to find out that my vehicle would be taken care of while I waited. They have a lovely dealership, and the waiting area was outstanding, including the iPads that my children enjoyed playing on while we waited. Imagine my surprise when my vehicle was done, and the Multipoint Inspection showed that everything was good, and nothing additional was needed. They even washed my car ! More

Helpful 0

Report | Print

My starter motor on my one-year old 2011 Acura RDX was starting to fail. Rallye was very flexible about scheduling the appointment and worked with my schedule. They changed the starter motor and there was starting to fail. Rallye was very flexible about scheduling the appointment and worked with my schedule. They changed the starter motor and there was no charge to me since it was a warranty repair. Also, my alarm lock beeper had also stopped working and they replaced that, also for no charge. They gave me a loaner car (at my request) even though it wasn't technically within their standard procedures. Keeyoung Moon was our service rep and he was consistently friendly, professional, helpful, and efficient. More

Helpful 0

Report | Print

Excellent customer service skills by staff. Waiting area allows for patrons to do a number of things. Service work completed in a timely and professional manner. allows for patrons to do a number of things. Service work completed in a timely and professional manner. More

Helpful 0

Report | Print

My husband and I have been bringing my RDX to Rallye for a little over 4 years now for scheduled oil changes, tire rotation, NYS inspections. Every visit has been dealt with in a friendly and knowledgeable a little over 4 years now for scheduled oil changes, tire rotation, NYS inspections. Every visit has been dealt with in a friendly and knowledgeable manner resulting in a truly satisfied customer. Chad always makes you feel as though you were their only customer. I just made a appointment to bring my car in for new brakes after almost 54,000 miles and I can actually say I am looking forward to the visit. More

Helpful 0

Report | Print

I been going to this dealer for sometime now and they are great. Mr. Moon was excellent. He always take care of my needs and I would highly recommend anyone to go to this dealer and see Mr. Moon. The last ti great. Mr. Moon was excellent. He always take care of my needs and I would highly recommend anyone to go to this dealer and see Mr. Moon. The last time, my battery went dead and I needed replacement, I called them the next day and they were able to squeeze me in even without an appointment. Thanks Guys! More

Helpful 1

Report | Print

This was a visit for a tire patch or replacement due to a nail. I was pleasantly surprised when Moon advised me the tire could be patched, saving me hundreds of dollars. He kept me informed during my relati nail. I was pleasantly surprised when Moon advised me the tire could be patched, saving me hundreds of dollars. He kept me informed during my relatievly brief wait. My salesperson, Chris Bello, and I conversed durinn some of the waiting period and he is as friendly and genuine as they come. I highly recommend this dealership, which always sends you on your way with a freshly washed car, and, in particular, Chris and Moon. More

Helpful 1

Report | Print

excellent appointment and loaner car availability excellent appointment and loaner car availability excellent hours of operation superior work quality I would like to see the prices more in line wi excellent appointment and loaner car availability excellent hours of operation superior work quality I would like to see the prices more in line with industry standards but they are not so high you feel like you have been robbed I pass other dealers to return to Ralleye because of thier excellent customer service. More

Helpful 0

Report | Print

I have a 96 RL and 2005 RL and I've been bringing them for service regularly for all these years. I've always received friendly and expert service. My cars have been maintained beautifully. The service de for service regularly for all these years. I've always received friendly and expert service. My cars have been maintained beautifully. The service department is why I would want to buy another Acura. More

Helpful 0

Report | Print