Keith Conroy

Lester Glenn Subaru responded

Hi jojobean6288, We’re very sorry to hear about your experience and that the work performed did not meet expectations. This is far from the level of quality and care that is expected, and your concerns are being taken seriously and reviewed internally! We would appreciate the opportunity to better understand what occurred. Please reach out to customercare@lesterglenn.com with additional details so this can be looked into further! Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi lisadenning, Thanks for sharing your experience! It’s great to hear that Keith continues to be friendly, helpful, and easy to work with, helping make the entire service process smooth from start to finish. Consistent communication from the service team while your vehicle is being worked on is so important, and it’s wonderful to know that stood out during your visit. The recommendation is truly appreciated! Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi Roznup, Thanks for sharing your experience! It’s fantastic to hear that Eric made your service visit easy and informative, providing helpful guidance on what maintenance is necessary and what can wait. We’re also glad you enjoyed the comfortable waiting area and lattes! Feedback like yours highlights the team’s dedication to making every visit smooth and enjoyable! Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi Mart and Diane, Thanks for sharing your experience! It’s incredible to hear that, out of over 50 vehicles you’ve purchased in your life, your visit stood out so positively. Seth and the team clearly made you feel at home while providing professional, knowledgeable, and friendly service. Congratulations on your new Outback it sounds like the performance, features, and overall quality have exceeded your expectations. Feedback like yours truly means the world to the team, and we’re thrilled your experience was exceptional from start to finish! Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi WARRENDT, Thanks for sharing your experience! We appreciate your feedback regarding communication during your service visit and will use it to improve how we keep customers informed. It’s great to hear that Brandon was helpful in answering your questions and that the actual service time was shorter than expected. Your input helps the team continue providing a smooth and positive service experience. Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi ROLLERORGANCOBS, Thanks for sharing your experience! It’s great to hear that your routine service visit went flawlessly and that everything met expectations once again. The team is always happy to make service visits smooth and comfortable, and it’s even better knowing the popcorn was a hit too. We truly appreciate your continued trust. Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi KATD0, Thanks for sharing your experience! We’re so glad to hear that our team provided excellent service and knowledgeable guidance. It’s wonderful that your sisters had great experiences with their Foresters and recommended us to you. We’re thrilled you had a positive visit and look forward to helping you with any future vehicle needs! Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi CHIEF6200, Thanks for sharing your experience! We’re so happy to hear that you and your family have trusted us for years. It’s wonderful to know that Nicole and the team continue to provide exceptional service that keeps you coming back. Your loyalty and kind words mean a lot to us! Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi dancinlady13, Thanks for sharing your experience! It is understandable that finding leaves left in the glovebox after a cabin filter replacement would be disappointing, especially after paying for the service, and this does not reflect the level of care the team strives to provide. Bert, our service manager, has sent you a voicemail and email to address your concern, and a complimentary internal and external vehicle cleaning has been issued and noted in your file. The team will also continue attempting to reach you directly to speak about this personally and ensure everything is handled appropriately. If you would like to share any additional details in the meantime, please reach out to customercare@lesterglenn.com. Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi LOULABRUNDA5, Thanks for sharing your experience! We’re so glad our team made you feel welcome and well taken care of. And we couldn’t agree more, the popcorn is a nice little treat while you wait! Happy Driving, The Lester Glenn Subaru Team