Jesse Iaquilino

Lester Glenn Subaru responded

Hi GradyJack, Congratulations on your second Subaru Forester! It means so much that you chose Lester Glenn Subaru again and are recommending us to anyone shopping for a vehicle. We’re so glad our sales team took the time to answer and explain everything, and we’ll be sure to share your kind words with Jamie, Jim, and everyone who helped. Our Subaru service department is here to keep your new Forester running great. Thank you for choosing Lester Glenn Subaru on Route 37 West in Toms River! Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi loutino, Thank you for returning to Lester Glenn Subaru for your next purchase, and for your honest feedback. We’re glad the paperwork went smoothly and that our team’s communication was strong. However, we are sorry to hear about the confusion over the communication related to the price of the vehicle during your visit. Our team makes every effort to ensure our customers receive the lowest price available for the vehicle our customers are interested in, while also ensuring that price is extremely competitive in the current marketplace. We sincerely apologize if you felt there was any tone other than a helpful tone during the conversation that took place. Our process should have been better explained, and we apologize that you left feeling the way that you felt. We have shared your feedback with our management team so they can look into this matter further with those involved. The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi Diane, Thanks for sharing such a wonderful review! We’re thrilled to hear you’re extremely happy with your new Crosstrek Hybrid. It’s fantastic to know Brandon took the time to walk you through the apps and safety features, while John explained the benefits and safety of your hybrid in detail. We truly appreciate your recognition of Brandon and John for being professional, courteous, knowledgeable, and personable. Taking the time to make sure our customers feel comfortable and confident with their new vehicle is so important to us. Congratulations on your new Crosstrek Hybrid, Diane, and thank you for choosing Lester Glenn Subaru! Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi PMOON1946, Thank you for taking the time to share your feedback. We appreciate your continued loyalty to Lester Glenn and are glad to hear your experience with our service department was a positive one. We’re sorry to hear that your recent sales experience felt stressful. We understand that purchasing a vehicle is a significant process, and it’s important that our team respects your time and makes sure you feel comfortable throughout the experience. We appreciate you sharing your concerns and giving us the opportunity to better understand what happened. We’re glad we were able to speak with you and address your concerns. We hope to have the opportunity to provide you with the kind of smooth, comfortable experience you’ve come to expect from Lester Glenn. Please feel free to ask for James, our general sales manager, during your next visit so we can personally welcome you and assist in any way we can. Thank you again for your feedback and for being a valued Lester Glenn customer. Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi Wilbert_nick, Thanks for sharing such a great review! We’re so glad to hear Griffin made such a strong first impression and helped you feel confident right away that you were in the right place. It’s also wonderful to hear Will in finance went the extra mile to help secure the best possible deal for you. Providing a professional, accommodating, and customer-first experience is exactly what we strive for every day. We truly appreciate your recommendation and your kind words about the team at Lester Glenn! Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi JFN0810, Thanks for sharing your experience! It’s great to hear that Seth provided helpful options on both vehicles and features while keeping the process relaxed and pressure-free. Allowing customers to take their time and make the right choice is exactly what the team strives for, and we’re glad that approach made your experience a positive one. We truly appreciate your kind words and thank you for choosing us! Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi KATD0, Thanks for sharing your experience! We’re so glad to hear that our team provided excellent service and knowledgeable guidance. It’s wonderful that your sisters had great experiences with their Foresters and recommended us to you. We’re thrilled you had a positive visit and look forward to helping you with any future vehicle needs! Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi jafried, Thanks for sharing your experience! We’re thrilled to hear that you and your family have trusted Lester Glenn Subaru for over 10 years. It’s fantastic that Seth, Jaime, Jim, Pat, Brandon, and the rest of the team continue to provide professional, personable, and “family-like” service. Your loyalty and kind words mean so much to us! Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hey ermyneeg, Thanks for sharing your experience! We’re glad to hear that our team provided excellent service and communication, making your purchase process smooth and enjoyable. We truly appreciate your feedback and look forward to serving you again! Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi mattsirota, Thanks for sharing your experience! We’re glad our team could help you find the right car and make the process as smooth as possible. We understand that trade-in negotiations can sometimes be frustrating, and we appreciate your patience throughout! Happy Driving, The Lester Glenn Subaru Team