Kathy Wilson

Lester Glenn Subaru responded

Hi Arleen, Thank you for the wonderful review! We’re glad our team was courteous and that the loaner vehicle made things more convenient for you. It’s especially great to hear you were pleased with the quality of the mechanical work. We truly appreciate you choosing Lester Glenn for your service needs! Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi BDARDER1, Thank you for the great review! We’re glad to hear our team was friendly, courteous, and helpful throughout your visit. We’re also happy you found the dealership clean and the waiting area comfortable and spacious. We truly appreciate you taking the time to share your feedback and thank you for choosing Lester Glenn! Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi Jim, Thanks for sharing such a great review! We’re glad to hear you’ve had a great experience with both our dealership and Service Department. It’s wonderful to know Eric, Kathleen, and Kerry consistently provide efficient service and help get you in and out quickly. We truly appreciate your kind words and your continued trust in our team. Thank you for choosing Lester Glenn! Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi TERRYB363, Thanks for sharing your experience! We’re so glad to hear our team welcomed you warmly and was friendly and helpful, even though you arrived late for your appointment. We’re happy we could make you feel comfortable and take care of you during your visit. We truly appreciate your kind words and thank you for choosing Lester Glenn! Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi Katie, We’re sorry to hear about the lengthy wait you experienced during your recent oil change. We understand that three hours is far longer than anyone should expect for routine maintenance, and we apologize for the inconvenience. We appreciate you bringing this to our attention. Your feedback is important to us as we work to improve our service experience and better respect our customers’ time. Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi Anita, Thanks for sharing your experience! We’re so glad to hear you’re always pleased with our sales and service teams. It’s wonderful to know you’re enjoying your new Forester as well! We truly appreciate your continued trust in Lester Glenn Subaru and thank you for choosing us! Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi STAY826, Thanks for sharing such a wonderful review! We’re so glad to hear you continue to receive exceptional service! It’s great to know Kathy made your latest visit easy and smooth, just as you’ve come to expect from our team. We truly appreciate your continued trust and your kind words about Kathy. Thank you for choosing Lester Glenn! Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi RO_CEDOLA, Thanks for sharing such a wonderful review! We’re so glad you decided to give us a try and that our team was able to get your vehicle in for diagnostics the same day and have it repaired by the end of the day. It’s especially great to hear Kathleen was friendly, considerate, and knowledgeable throughout the process. We’re glad she took the time to address your concerns and clearly explain the answers to your questions. We truly appreciate your kind words and your willingness to return to us for future service. Thank you for giving us the opportunity to earn your trust! Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi Cinthia, We’re sorry to hear you left your visit feeling frustrated. We understand your concern regarding the exhaust noise and appreciate you bringing it to our attention. Our team inspected the vehicle after you reported the issue and found that the exhaust flange was heavily rusted and was allowing air to escape. Based on our inspection, the condition was related to existing corrosion and was not caused by the maintenance services performed during your visit. We understand that this was not the outcome you were hoping for, and we’re sorry for the frustration surrounding the situation. We appreciate you giving our team the opportunity to inspect the vehicle and address your concerns. Happy Driving, The Lester Glenn Subaru Team