Keith Conroy | Page 9

Lester Glenn Subaru responded

Hi ASTORIAGIRLFOREVER, Thanks for your review! We appreciate you taking the time to share your experience. Our Service Manager, Bert, has reached out a few times to discuss your concerns, and we’re sorry to hear that the oil change and tire rotation took longer than expected and felt costly. We always aim to provide timely service and will continue to work on improving the efficiency of our services. Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi Lawrence, Thanks for sharing your experience! We're so glad to hear everything was quick and easy for you and that Eric stood out during your visit! We appreciate the shout-out and look forward to helping you again in the future! Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Thank you for your kind review, Viviangallino! We're so happy to hear that you had a wonderful experience with us. It's always our goal to provide a friendly and pleasant environment for our customers, and we’re glad that reflected in your visit. We truly appreciate your feedback and look forward to seeing you again soon!

Lester Glenn Subaru responded

Hi MROERIG98, Thank you for taking the time to leave feedback regarding your recent visit with our Subaru service team. We take customer feedback very seriously and our goal is always to assist our customers to the best of our ability. However; we also do not tolerate false claims and allegations, as well as much of the language used while discussing your concerns with our team. After investigating our conversations together further, we understand that our management team has shared additional documentation with you that would prove the claims you mentioned here are unequivocally false. We are proud to use genuine Subaru parts on all of our maintenance work and vehicle repairs. The documentation our team shared with you proves that the color of the gaskets has changed, which you alleged was evidence that we were not using the proper parts on your vehicle. We also provided documentation for the plug gasket being a one-time use part. We are sorry to hear that despite this documentation, you continue to feel the way that you feel. Since we are unable to provide you with the level of service you are looking for, we respectfully recommend that you seek a source outside of Lester Glenn Subaru for your future servicing needs that may be able to provide you with the level of service you expect. Our team is unable to provide any further assistance on this matter at this time. Thank you again for your comments and we wish you continued luck with your vehicle. The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi BACHIN93, Thank you for letting us know about the TPMS issue with your vehicle. We understand how frustrating that can be. Our service manager Bert has reached out to you twice to assist with resolving this. Please feel free to give him a call back at your earliest convenience or message us at socialmedia@lesterglenn.com with your preferred contact method so we can help get this sorted out for you. Thank you again, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Thank you for your feedback, SIEDDIE1414! We're glad to hear that the communication was efficient and that your service was done well. We understand that cost is an important factor, and we strive to offer the best value while providing top-quality service. We're also happy to know that our advisor was able to accommodate you with a loaner vehicle. We appreciate your trust and look forward to serving you again!