Keith Davis | Page 11

Great service advisor! 1 issue tho, not service related , mark in paint since purchased please call me 1 issue tho, not service related , mark in paint since purchased please call me More

by Raulukaitis Verified Customer Verified Customer

Print

Keith is always friendly and professional. My only surprise was that the car hadn't been put through the car wash even though it was sitting there for 4 days, plus my battery that they had re My only surprise was that the car hadn't been put through the car wash even though it was sitting there for 4 days, plus my battery that they had replaced was sitting on the floor of my back seat with no explanation, though I got one later. Finally, it was expensive and I wasn't sure how well they inspected the brakes on the multipoint inspection, but I will bring it back if there's any problem. Car felt good driving home. Thanks! More

by MIKENDINA Verified Customer Verified Customer

Print

Deplorable is the only way I can describe the Service Center in Acura Berlin. The biggest mistake I've ever made was bringing my car into this dealership and continuing to go back for some unknown reason Center in Acura Berlin. The biggest mistake I've ever made was bringing my car into this dealership and continuing to go back for some unknown reason. Matthew is very nice and polite which is the only positive thing I can say about the department. For the last 3 years I've been taking my brand new car in for service and problems (and there's been a lot) and other than a couple of times, there's been a problem every time. There's no sense of urgency to return phone calls for days, parts not being ordered which causes delays, problems not being fixed or even addressed, and just absolute disregard for customer needs. I have no clue why I am having such bad luck with the services when all other reviews are great. Truly disappointing. More

by s.mustabasic Verified Customer Verified Customer

Print

Keith is always pleasant. It's always a pleasure coming in to service my car. Mathew is always gracious too. It's always a pleasure coming in to service my car. Mathew is always gracious too. More

by AAYUB578 Verified Customer Verified Customer

Print

The dealership had an amazing and comfortable waiting area. With coffee and breakfast bar for anybody. area. With coffee and breakfast bar for anybody. More

by carmarieotero Verified Customer Verified Customer

Print

This is the 4th Acura I have purchased from Acura of Berlin- the service is excellent and the dealership is a pleasure to work with! Berlin- the service is excellent and the dealership is a pleasure to work with! More

Print

First visit was for an oil change. Great team and they put the oil in the right place. That's a win. Great team and they put the oil in the right place. That's a win. More

by No screen name Verified Customer Verified Customer

Print

The dealership did a great job servicing my car. The waiting area is clean and there’s coffee and water for the customers. The waiting area is clean and there’s coffee and water for the customers. More

by Bob Verified Customer Verified Customer

Print

Keith is always extremely helpful and responsive, Jonathan was able to assist when Keith was with another customer and Matthew reached out and kept me involved of the repair progress. I was alerted Jonathan was able to assist when Keith was with another customer and Matthew reached out and kept me involved of the repair progress. I was alerted and reminded about the connecting rod recall, the parts were available so that was completed. Note that this car was brought in via flatbed on Friday just before closing and was ready for pickup on Wednesday afternoon with new battery, brake system flush and recall work completed. Thank you, the three gentlemen I mentioned are a great team. More

Print

Very pleased with my service . Would recommend them to my friends. Very professional dealer ship. Would recommend them to my friends. Very professional dealer ship. More

by JBEAMURPHY Verified Customer Verified Customer

Print