Keith Davis | Page 11

I've been a client since 2007. Everyone treats me like I'm the only customer you have. The five stars I indicated below were for your Service Department staff members with whom I'v Everyone treats me like I'm the only customer you have. The five stars I indicated below were for your Service Department staff members with whom I've collaborated. More

by ALAN.DIPRATO Verified Customer Verified Customer

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Excellent customer service … everyone at Acura is GREAT ! No complaints. Everytime I need to bring my car in for service, he is very accommodating . No complaints. Everytime I need to bring my car in for service, he is very accommodating . More

by MJP5762 Verified Customer Verified Customer

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Excellent service! I would not take my car anywhere else. Staff is friendly, helpful & informative. I would not take my car anywhere else. Staff is friendly, helpful & informative. More

by RACHELCOTRONE Verified Customer Verified Customer

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Acura of Berlin has a team of people that know their products and customers needs. I've always feel welcome when I'm in there show room or service department. products and customers needs. I've always feel welcome when I'm in there show room or service department. More

by j.nedeau1775 Verified Customer Verified Customer

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Customer friendly totally enjoyed my experience looking forward to my next visit service with a smile forward to my next visit service with a smile More

by Phillipbutler7642 Verified Customer Verified Customer

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Service advisers always friendly and get me in and out. They also take the time to explain everything and give me the information I need to prioritize the work my car needs appropriately. They also take the time to explain everything and give me the information I need to prioritize the work my car needs appropriately. More

by ambernicoleforbes Verified Customer Verified Customer

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I submit this review to convey my great satisfaction with the level of service I consistently receive from the Acura of Berlin(AOB) subsidiary. Service Specialist Keith Davis and Service Associate Matthew e the level of service I consistently receive from the Acura of Berlin(AOB) subsidiary. Service Specialist Keith Davis and Service Associate Matthew efficiently handled my service appointment despite difficult circumstances. They were very patient and informative to me despite several system challenges because my service was performed during the CDK hack event where they could not access their service data base. Keith explained the situation to me and was steadfast on focusing on processing my service using hand written service orders to work around the obstacles. He was very patient and focused and also took time to keep me informed on the process of my service as I had brought in my 2006 MDX to have several things done. Service Associate Matthew gave me a followup call to make sure that I was satisfied with the service. Keith Davis also contacted me to also check on my satisfaction and verified my service to properly update their records when access to their database was restored. I appreciated their professionalism throughout this period because they were calm in the face of all the obstacles presented by the CDK event. I appreciated their efforts to make my service as seamless as possible under difficult circumstances. Much respect to them both making the difficult appear easy! More

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Great service & communication by Jonathan! Right on the spot he got me in quick for a A1 service! Right on the spot he got me in quick for a A1 service! More

by Josephmendespa Verified Customer Verified Customer

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Keith is Great in the service department, He is always very helpful, friendly and when my daughter and I have him we have not issues. Feels like a big turn around with service staff, who are not always very helpful, friendly and when my daughter and I have him we have not issues. Feels like a big turn around with service staff, who are not always knowledgeable and friendly. Frustrated with how you make an appointment online with a specific service man and then you just get who ever is available first. What is the point of choosing who you want. Made an appointment in August for a recall appointment was told they don't have loaners, but could possible give me one if they have my car after a week. Then someone I know was called to bring their car in the next day and was provided a loaner. I Go out of convenience otherwise I would choice another dealership. More

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It was a great experience with Kieth he was very helpful very knowledgeable thank you very knowledgeable thank you More

by Wyanti Verified Customer Verified Customer

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