Keith Fluehr | Page 11

Easy to work with good service got a used car from them detail was great extended warranty everything went smooth no problems would look for another car there detail was great extended warranty everything went smooth no problems would look for another car there More

by Pdevitis Verified Customer Verified Customer

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Very impressed by first service! Literally everything was first rate. My appointment was scheduled far in advance, when I took delivery of my vehicle. The first service was compliment Literally everything was first rate. My appointment was scheduled far in advance, when I took delivery of my vehicle. The first service was complimentary, and included a synthetic oil change and tire rotation. I also had a couple questions about the cruise control and MyMazda app, which were easily handled by the service staff. And they washed my vehicle. All of that would probably be enough to earn the highest rating. But my experience was even better than that. The waiting area was clean, comfortable, and included free WiFi. The wait time was reasonable, and I was given multiple updates while I waited. Communication with the staff was excellent throughout, including appointment reminders, emails, texts, phone, and face to face interactions. Plus something I’d not experienced before: video. The tech that serviced my vehicle created a short video with a walk around of it, and narrated his assessment of its condition. I received it via email and text. The video was an unexpected touch. But what impressed me most was that the dealer noticed the annual state inspection was overdue and, because it had expired less than six months from when I took delivery, offered (with no prompting) to perform another inspection free of charge. I happily accepted. This is the kind of service I might imagine from a luxury brand, but did not expect from a Mazda dealer. It builds on the excellent purchasing experience I had, where Keith, et al patiently walked us through the numerous features of my vehicle. I’m extremely satisfied with both my vehicle and my dealer. Well done! More

by SFKKKV Verified Customer Verified Customer

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Polite environment, great service, & friendly staff. Great sales experience, took the time to go over the vehicle & explain all the amenities. Absolutely love my 2020 Mazda CX-5. Thanks Guys!!! Great sales experience, took the time to go over the vehicle & explain all the amenities. Absolutely love my 2020 Mazda CX-5. Thanks Guys!!! More

by TREATUMRIGHT Verified Customer Verified Customer

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Love love love this dealership...wonder kind helpful employees , great service, employees always have a smile, great deals on cars, never been treated so well. employees , great service, employees always have a smile, great deals on cars, never been treated so well. More

by JACKTAYLOR7 Verified Customer Verified Customer

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I had no problems with this dealer. I believe I got my car at a very reasonable price, and they were very accommodating. I forgot my garage opener in my trade-in and they mailed it to me no problem. car at a very reasonable price, and they were very accommodating. I forgot my garage opener in my trade-in and they mailed it to me no problem. More

by ECOZZ Verified Customer Verified Customer

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From the test drives to the sale, it was an overall great experience. The salesman was very helpful, especially with answering our many questions and responding in a timely manner while over email and phone. experience. The salesman was very helpful, especially with answering our many questions and responding in a timely manner while over email and phone. More

by JHUTCHISON11 Verified Customer Verified Customer

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I would definitely recommend this dealership to my friends. Outstanding personal service. They more than exceeded my expectations.i would definitely go back there for another car. friends. Outstanding personal service. They more than exceeded my expectations.i would definitely go back there for another car. More

by Chuck Verified Customer Verified Customer

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Great and smooth process. Both Keith and Brent were very professional and friendly. Would recommend to friends and coworkers! Thanks again for the great experience! professional and friendly. Would recommend to friends and coworkers! Thanks again for the great experience! More

by JARBEL113 Verified Customer Verified Customer

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Great experience one of the best buying a new car. Keith was easy to work with very professional and knowledgeable about the car. I will certainly recommend him to friends was easy to work with very professional and knowledgeable about the car. I will certainly recommend him to friends More

by KERRCONSULT8 Verified Customer Verified Customer

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Excellent experience beginning to end Purchased a 2020 Mazda CX-5. We drove two models of the CX-5 and the CX-30. Keith Fluehr knew the products inside and out and put out an aggressive i Purchased a 2020 Mazda CX-5. We drove two models of the CX-5 and the CX-30. Keith Fluehr knew the products inside and out and put out an aggressive initial quote. We researched other brands and Keith stayed in contact without pressuring. We ultimately decided to go with the CX-5 and literally finished the deal via text. Drove to the Dealer on Saturday, everything was prepared. We met with Brent Freid in Finance - another great experience. Explained our options and worked with us to get a competitive price on the extended warranty. I would not hesitate to recommend North Penn Mazda and Keith. More

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