Keith Mcginnis
Service Advisor
Russ Darrow Toyota of West Bend
2700 W Washington Street
West Bend, WI 53095
74 Reviews
Write a Review74 Reviews of Keith Mcginnis
January 30, 2026
I have mixed reviews about this place. I've had good and bad experiences. Biggest issue I see is the lack of professionalism in the oil change area by the young employees. It seems as ther I've had good and bad experiences. Biggest issue I see is the lack of professionalism in the oil change area by the young employees. It seems as there's no supervision, guiding them on how to act professional in front of customers. I've expressed this to other employees supposedly those over those individualsa couple of times but not seen any changes in the multiple times i've been there. Roughhousing and playing on their phones.It doesn't make me want them working on my car. As well as climbing into my car, all greasy with nothing to protect my seats. More
Other Employees Tagged: Cole Lutz, Seth A Tearney, Janessa Rios, JEREMIAH PFLUGER, Abigail Lundberg, Nicholas Pastorelli
January 26, 2026
I'm a loyal customer. My wife and I have bought a 2019 Rav 4 hybrid and a 2020 Corolla within the last few years. On the first oil change with the Rav 4 the oil drain plug My wife and I have bought a 2019 Rav 4 hybrid and a 2020 Corolla within the last few years. On the first oil change with the Rav 4 the oil drain plug was left hand tight or loose and leaked all over my driveway. I reported that to you. I fixed it myself. When I would ask for my tires to be crossed on the rotation when the backs go to the front, they almost never listen. I gave up asking. What's the point of a straight front to back tire rotation? There is no point. Now, most recently I called you guys about a recall and scheduled an appointment to fix it and nobody bothered to order the part. I got a 1.5 hr oil change and another appointment to come back and fix the recall that I already tried to fix. Will there be another missing part on my next appointment? More
Other Employees Tagged: Keith Mcginnis
January 22, 2026
It was easy to get an appointment. service called when car was being worked on. service called when car was ready for pick up. Offered to come pick me up to get car. everyone was frien service called when car was being worked on. service called when car was ready for pick up. Offered to come pick me up to get car. everyone was friendly and professional. More
Other Employees Tagged: Keith Mcginnis
January 15, 2026
I asked to have the cabin filter cover be put back on cuz I changed it and couldn't get it back on. We'll I don't think they even pulled mine out during video. They used a old one. The cover never got put on I changed it and couldn't get it back on. We'll I don't think they even pulled mine out during video. They used a old one. The cover never got put on More
Other Employees Tagged: Keith Mcginnis
January 07, 2026
I had excellent service. They diagnosed the problem with my 2014 4 runner and I couldn't be happier. The issue was resolved. Hats off to the tech who repaired my vehicle!👍 They diagnosed the problem with my 2014 4 runner and I couldn't be happier. The issue was resolved. Hats off to the tech who repaired my vehicle!👍 More
Other Employees Tagged: The tech that worked on my vehicle. Cannot recall his name. Certified pro!!!
January 02, 2026
I am very happy the service anytime I come to the office they are very helpful and they always help me when I have any questions they are very nice to answer and they call me back to remind me the appointme they are very helpful and they always help me when I have any questions they are very nice to answer and they call me back to remind me the appointment I am very appreciative More
December 26, 2025
Great experience! Keith is absolutely the best! You need to immediately double his salary! My service was done efficiently and timely. Waiting room was great. Keith is absolutely the best! You need to immediately double his salary! My service was done efficiently and timely. Waiting room was great. More
Other Employees Tagged: Keith Mcginnis
December 25, 2025
Service was fast and efficient. Staff was friendly and I will be back Dealership was clean, and I was liking the video they do during Service Staff was friendly and I will be back Dealership was clean, and I was liking the video they do during Service More
Other Employees Tagged: Keith Mcginnis

