Keith Mcginnis
Keith Mcginnis at Russ Darrow Toyota of West Bend

Keith Mcginnis

Service Advisor

Russ Darrow Toyota of West Bend

2700 W Washington Street
West Bend, WI 53095

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4.8
44 Reviews
4.8

44 Reviews

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44 Reviews of Keith Mcginnis

July 17, 2025

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Employee Rating

Very nice! Did a very good job. Just wish the car would got washed by them. More

by momanthey
Service Price Transparency
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Recommend Dealer
Yes
Jul 17, 2025

Russ Darrow Toyota of West Bend responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Mitchell Darrow mitchell.darrow@russdarrow.com

July 04, 2025

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Prompt,friendly,courteous, helpful, took time to hook phone up,had paperwork in order.made sure I was satisfied. More

by wegenerruth
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Jul 04, 2025

Russ Darrow Toyota of West Bend responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Mitchell Darrow mitchell.darrow@russdarrow.com

July 02, 2025

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My first visit to this dealership, and I was impressed with the service I received. I felt very confident in working with Keith McGinnis. The video was a nice addition to the inspection. I will return to More

by CJ
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Ryan Knepprath

Jul 02, 2025

Russ Darrow Toyota of West Bend responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Russ Darrow Toyota of West Bend. Mitchell Darrow mitchell.darrow@russdarrow.com

June 30, 2025

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They handled the recall on my car promptly and efficiently. I used the taxi service and the gentleman was courteous. More

by brnmc1985
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Rob Martin, Abigail Lundberg

Jun 30, 2025

Russ Darrow Toyota of West Bend responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Russ Darrow Toyota of West Bend. Mitchell Darrow mitchell.darrow@russdarrow.com

June 17, 2025

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Employee Rating

Keith was great & got me in right away to replace the rocker panel clips that were broke during my tire installation More

by leah
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Recommend Dealer
Yes
Jun 17, 2025

Russ Darrow Toyota of West Bend responded

Leah, thank you for taking the time to share your feedback with us. Keith and our team work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Mitchell Darrow mitchell.darrow@russdarrow.com

June 14, 2025

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Very honest place. Work is videod and charges are explained. Ryan has helped me numerous times and he is a great worker who helps his co-workers. I met Jeremiah for the More

by barbpodbrscek
Service Price Transparency
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Recommend Dealer
Yes
Jun 14, 2025

Russ Darrow Toyota of West Bend responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Mitchell Darrow mitchell.darrow@russdarrow.com

June 12, 2025

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Employee Rating

Very helpful and prompt in the service department. Overall the dealership has provided us with quality vehicles and service. More

by DIAMTMFL2328
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rob Martin, Abigail Lundberg

Jun 12, 2025

Russ Darrow Toyota of West Bend responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Russ Darrow Toyota of West Bend. We look forward to having you as one of our valued customers for many more years to come! Mitchell Darrow mitchell.darrow@russdarrow.com

June 11, 2025

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It was very good. I like the video they send of the car. The people were very nice. More

by beartick1
Service Price Transparency
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Recommend Dealer
Yes
Jun 11, 2025

Russ Darrow Toyota of West Bend responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Mitchell Darrow mitchell.darrow@russdarrow.com

June 11, 2025

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Employee Rating

Everyone was friendly and respectful. The process was fast and the waiting room was comfortable. I also enjoyed having WiFi More

by sesmith61
Service Price Transparency
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Recommend Dealer
Yes
Jun 11, 2025

Russ Darrow Toyota of West Bend responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Russ Darrow Toyota of West Bend. Mitchell Darrow mitchell.darrow@russdarrow.com

June 11, 2025

Dealership Rating
Employee Rating

Keith the service advisor was pleasant and kept me up to date with the progress of service. Presented mileage based service recommendations with no sales pressure. He was helpful with having access to veh More

by B. Dharma
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 12, 2025

Russ Darrow Toyota of West Bend responded

Thank you so much for your excellent review! We are so glad that Keith had the opportunity to work with you, and we are thrilled that you found your experience with us here at Russ Darrow Toyota of West Bend to be a positive one. Please don't hesitate to reach out if you need anything else. Mitchell Darrow mitchell.darrow@russdarrow.com

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