Keith Mcginnis
Keith Mcginnis at Russ Darrow Toyota of West Bend

Keith Mcginnis

Service Advisor

Russ Darrow Toyota of West Bend

2700 W Washington Street
West Bend, WI 53095

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4.8
74 Reviews
4.8

74 Reviews

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74 Reviews of Keith Mcginnis

January 30, 2026

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Employee Rating

I have mixed reviews about this place. I've had good and bad experiences. Biggest issue I see is the lack of professionalism in the oil change area by the young employees. It seems as ther More

by lisa.maaco
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

January 26, 2026

Dealership Rating
Employee Rating

I'm a loyal customer. My wife and I have bought a 2019 Rav 4 hybrid and a 2020 Corolla within the last few years. On the first oil change with the Rav 4 the oil drain plug More

by timson620
Recommend Dealer
No

Other Employees Tagged: Keith Mcginnis

Jan 30, 2026

Russ Darrow Toyota of West Bend responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Mitchell Darrow mitchell.darrow@russdarrow.com

January 22, 2026

Dealership Rating
Employee Rating

It was easy to get an appointment. service called when car was being worked on. service called when car was ready for pick up. Offered to come pick me up to get car. everyone was frien More

by Denniswichlacz
Recommend Dealer
Yes

Other Employees Tagged: Keith Mcginnis

Jan 23, 2026

Russ Darrow Toyota of West Bend responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Mitchell Darrow mitchell.darrow@russdarrow.com

January 20, 2026

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Employee Rating

Very easy to Schedule and the Service was Fantastic Will certainly be back for my Next Service Visit More

by Paul G
Recommend Dealer
Yes

Other Employees Tagged: Keith Mcginnis

Jan 20, 2026

Russ Darrow Toyota of West Bend responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Russ Darrow Toyota of West Bend! Mitchell Darrow mitchell.darrow@russdarrow.com

January 15, 2026

Dealership Rating
Employee Rating

I asked to have the cabin filter cover be put back on cuz I changed it and couldn't get it back on. We'll I don't think they even pulled mine out during video. They used a old one. The cover never got put on More

by beckylimbach
Recommend Dealer
Yes

Other Employees Tagged: Keith Mcginnis

Jan 16, 2026

Russ Darrow Toyota of West Bend responded

Becky, we're sorry to hear about your experience and would love to get to the bottom of it with you to see if there is something we can do to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Mitchell Darrow mitchell.darrow@russdarrow.com

January 07, 2026

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Employee Rating

I had excellent service. They diagnosed the problem with my 2014 4 runner and I couldn't be happier. The issue was resolved. Hats off to the tech who repaired my vehicle!👍 More

by jvoit0928
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: The tech that worked on my vehicle. Cannot recall his name. Certified pro!!!

Jan 07, 2026

Russ Darrow Toyota of West Bend responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Mitchell Darrow mitchell.darrow@russdarrow.com

January 02, 2026

Dealership Rating
Employee Rating

I am very happy the service anytime I come to the office they are very helpful and they always help me when I have any questions they are very nice to answer and they call me back to remind me the appointme More

by loringuyen63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 06, 2026

Russ Darrow Toyota of West Bend responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Mitchell Darrow mitchell.darrow@russdarrow.com

December 26, 2025

Dealership Rating
Employee Rating

Great experience! Keith is absolutely the best! You need to immediately double his salary! My service was done efficiently and timely. Waiting room was great. More

by jdbookr
Recommend Dealer
Yes

Other Employees Tagged: Keith Mcginnis

Dec 26, 2025

Russ Darrow Toyota of West Bend responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Mitchell Darrow mitchell.darrow@russdarrow.com

December 25, 2025

Dealership Rating
Employee Rating

Service was fast and efficient. Staff was friendly and I will be back Dealership was clean, and I was liking the video they do during Service More

by BILLYBLACK832
Recommend Dealer
Yes

Other Employees Tagged: Keith Mcginnis

Dec 25, 2025

Russ Darrow Toyota of West Bend responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Russ Darrow Toyota of West Bend. We look forward to having you as one of our valued customers for many more years to come! Mitchell Darrow mitchell.darrow@russdarrow.com

December 24, 2025

Dealership Rating
Employee Rating

We felt respected, and very satisfied with the level of service your mechanic showed us. More

by kathrynchitwood27
Recommend Dealer
Yes

Other Employees Tagged: Keith Mcginnis

Dec 24, 2025

Russ Darrow Toyota of West Bend responded

Thank you for choosing Russ Darrow Toyota of West Bend. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Mitchell Darrow mitchell.darrow@russdarrow.com

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