Keith Mujica
Keith Mujica at Big Star Cadillac

Keith Mujica | Page 2

Finance Manager

Big Star Cadillac

18100 Gulf Freeway, Building B
Friendswood, TX 77546

4.7
239 Reviews
4.7

239 Reviews

Write a Review

Dealership Experience

8 yrs, 2 mos

Industry Experience

35 yrs, 1 mo

Languages Spoken

English English

239 Reviews of Keith Mujica

December 07, 2025

Dealership Rating
Employee Rating

Dealership sold me an XT5 2025 vehicle with very worn-out tires. Not happy customer More

by edithcordero21
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Angela Davis, Blanca Baez , zzCharles zzJackson

Dec 10, 2025

Big Star Cadillac responded

Thank you for allowing us the opportunity to be of service to you and for taking the time to provide feedback regarding the condition of the tires on your vehicle. We sincerely regret that you are unhappy and concerned about the perceived wear on your tires. After reviewing the pictures you provided, our inspection confirms that the tires on your vehicle are consistent with the mileage discussed at delivery and show no signs of excessive wear that would require immediate replacement nor any time in the near future. We stand by the quality and safety of all new vehicles delivered from our dealership, and we confirm that the tires meet all manufacturer standards for a new car. We understand that your trust is essential, and we want to assure you that your vehicle is equipped with tires that are safe and reliable.  If you have further concerns, feel free to contact me directly. Kevin Sonnier, General Sales Manager, ksonnier@bigstarcadillac.com

December 05, 2025

Dealership Rating
Employee Rating

I have been in for service on numerous occasions, it has always been lean & stocked with plenty of snacks & drink options. The bathrooms are always clean also. The service on my car is always fast & accur More

by CHODGES003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Amie Gulli, Bobby Miller

Dec 08, 2025

Big Star Cadillac responded

We truly appreciate your kind words and are thrilled you had a positive experience with Big Star.

December 04, 2025

Dealership Rating
Employee Rating

Mauricio was very professional and responsive. I was able to complete my entire transaction over the phone and he delivered my car to San Antonio for me. First Class customer service. More

by Gldale2002
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Mark Mauricio

Dec 04, 2025

Big Star Cadillac responded

We're thrilled to hear you enjoyed your experience with us! Your 5-star rating means a lot to the Big Star Team. We look forward to serving you again soon.

November 03, 2025

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Employee Rating

Great experience! Everything was done via phone & online. Was little more work with doing everything online, but it was better for me. More

by AJWILLIAMS1018
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: George Castillo

Nov 03, 2025

Big Star Cadillac responded

Thank you so much for your 5-star review! We truly appreciate your kind words and are thrilled you had a positive experience with Big Star.

October 28, 2025

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Employee Rating

I had never purchased a vehicle from another state, but found one that I wanted at Big Star. Cass worked with me, even answering my questions well after normal business hours, she took close-up pics of th More

by craignelsonhl
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Oct 28, 2025

Big Star Cadillac responded

Thank you so much for placing your trust in us and your 5-star review! We truly appreciate your kind words and are thrilled you had a positive experience with Big Star.

October 22, 2025

Dealership Rating
Employee Rating

Mark was fantastic and very attentive throughout the entire process. Even after the sale has been completed he’s been extremely helpful as I needed some additional work done on the vehicle. More

by MWin
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Mark Mauricio

Oct 23, 2025

Big Star Cadillac responded

Thank you so much for your 5-star review! We truly appreciate your kind words and are thrilled you had a positive experience with Big Star.

October 22, 2025

Dealership Rating
Employee Rating

The staff I dealt with were friendly and professional with an emphasis on customer service. That is a rare commodity these days and much appreciated. Our thanks to David, Angela, and Damy. More

by tbird1492
Sales Price Transparency
Recommend Dealer
Yes

Other Employees Tagged: Angela Davis, David Bukrinsky

Oct 23, 2025

Big Star Cadillac responded

We're thrilled to hear you enjoyed your experience with us! Your 5-star rating means a lot to the Big Star Team. We look forward to serving you again soon.

October 17, 2025

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Employee Rating

Excellent customer service with exceptional attention to detail for the customer. They make you feel like family! More

by emilianwhite
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Oct 17, 2025

Big Star Cadillac responded

We're thrilled to hear you enjoyed your experience with us! Your 5-star rating means a lot to the Big Star Team. We look forward to serving you again soon.

October 16, 2025

Dealership Rating
Employee Rating

George Castillo was very responsive and easy to work with. The team took great care of me as I drove from Michigan to complete my vehicle purchase. More

by Bobby Jefferson
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Kelly Wilson, George Castillo

Oct 16, 2025

Big Star Cadillac responded

We truly appreciate your kind words and your entraordinary efforts to do business with us in Texas. We are thrilled you had a positive experience with Big Star.

October 05, 2025

Dealership Rating
Employee Rating

Very pleasant experience! I love my Big Star family! They are amazing people. Everyday the same treatment. More

by JENNRYAN720
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Oct 06, 2025

Big Star Cadillac responded

We're thrilled to hear you enjoyed your experience with us! Your 5-star rating means a lot to the Big Star Team. We look forward to serving you again soon.

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