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Keith Osier
Keith Osier | Page 13
Service Department Manager
Cortese Ford Lincoln
2400-2500 West Henrietta Road
Rochester, NY 14623
263 Reviews
Dealership Experience
24 yrs, 11 mos
Industry Experience
29 yrs, 11 mos
Languages Spoken
English
263 Reviews
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263 Reviews of Keith Osier
August 20, 2021
Great service dept every time I go I’m treated great and my truck is always fixed and these guys are the best I’ve ever dealt with in 50 years my truck is always fixed and these guys are the best I’ve ever dealt with in 50 years More
by rveltre159
Verified CustomerOther Employees Tagged: Scott Rhodes, Patrick Zimmerman, Jack Hawes , Dave Robinson, Ed Smith, Mark Williams
August 18, 2021
I have been bringing all of my vehicles, both Ford and other manufacturers to Keith Osier and Cortese for over 20 years. Would never go anywhere else. other manufacturers to Keith Osier and Cortese for over 20 years. Would never go anywhere else. More
by jpeg
Other Employees Tagged: Jack Hawes
August 06, 2021
Service is always amazing! All employees are awesome! Thanks you! Thanks you! More
by mack.peggy
Other Employees Tagged: John Cortese, Samantha Cortese
July 21, 2021
Long history of buying from this dealership for its people that keeps me coming back to buy from a reputable dealer & getting a good deal. people that keeps me coming back to buy from a reputable dealer & getting a good deal. More
by ttsmith885
Other Employees Tagged: Darren Sneddon , Makayla Buscemi, Ron Christiano
June 28, 2021
Not very happy with your service my truck was in your shop for 9 weeks still not fixed VERY DISAPPOINTED shop for 9 weeks still not fixed VERY DISAPPOINTED More
by dgraupman1262
Other Employees Tagged: Scott Rhodes, Patrick Zimmerman, Jack Hawes , Dave Robinson, Ed Smith, Mark Williams
June 22, 2021
I have been a long term Cortese customer. 5 car purchases and only maintained at the dealership. and only maintained at the dealership. More
by jpeg
Other Employees Tagged: Patrick Zimmerman, Jack Hawes , Al Rossiter
June 15, 2021
Cortese has a very good service department. The 3 service tech’s are always helpful and friendly. The people that work on my truck always do a quality job in an efficient manner. tech’s are always helpful and friendly. The people that work on my truck always do a quality job in an efficient manner. More
by gosman
Other Employees Tagged: Scott Rhodes, Patrick Zimmerman , Darren and Al in Service
June 02, 2021
Third and final trip to this dealership's service department for a warranty/recall issue with a 2020 Explorer. First time I called ahead and when I got their they told me they would need the vehicle department for a warranty/recall issue with a 2020 Explorer. First time I called ahead and when I got their they told me they would need the vehicle all day so I scheduled an appointment a month in advance. Second time I arrived at 8am and was told that they forgot to order the recall part so I had to reschedule for two weeks later. Third time I stopped in at 8am on my day off but was told there was no courtesy shuttle available to me even though it's listed on their website. Cortese doesn't make loaner cars available to their customers so they told me to either rent a car or just wait all day, assuming they could even get to my car before they closed at 5pm. While none of the service advisors were outright rude to me, to say the service department was either professional or courteous in this situation would be false. More
by bflojg
Other Employees Tagged: Scott Rhodes, Patrick Zimmerman, Jack Hawes , Dave Robinson, Ed Smith, Mark Williams
May 12, 2021
I was disappointed that I was charged the higher rate for an oil change than I had been quoted. I had to mention the coupon. an oil change than I had been quoted. I had to mention the coupon. More
by SMPERLET
Other Employees Tagged: Scott Rhodes, Patrick Zimmerman, Jack Hawes , Dave Robinson, Ed Smith, Mark Williams, I don’t know the name of the person who helped me
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