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Keith Osier
Keith Osier | Page 15
Service Department Manager
Cortese Ford Lincoln
2400-2500 West Henrietta Road
Rochester, NY 14623
263 Reviews
Dealership Experience
24 yrs, 11 mos
Industry Experience
29 yrs, 11 mos
Languages Spoken
English
263 Reviews
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263 Reviews of Keith Osier
October 21, 2020
I would definitely think twice about purchasing a Ford from Cortese!!!!!. I have a 2016 Ford Fusion that has been sitting at Cortese since August 2nd waiting for a new motor that is covered under warrant from Cortese!!!!!. I have a 2016 Ford Fusion that has been sitting at Cortese since August 2nd waiting for a new motor that is covered under warranty. And they aren’t doing anything to help me, I have had to pay out of pocket for a rental car for several months now and the expense is outrageous!!!!! I have spent over $2500 in rental car fees and the part is still not here!!!!!!! 😡😡😡 More
by Thwaitsj78
Other Employees Tagged: Scott Rhodes, Patrick Zimmerman, Jack Hawes , Dave Robinson, Ed Smith, Mark Williams
October 15, 2020
Its a disgrace, after buying a car and within one week the car broke down. I was not given a car.or rental after dropping off the car for fixing, its embrassing and unreasonable. I had to to spend additio the car broke down. I was not given a car.or rental after dropping off the car for fixing, its embrassing and unreasonable. I had to to spend additional money to move around until the car was fixed. More
by MARLONLGMG30
Verified CustomerOther Employees Tagged: Scott Rhodes, Patrick Zimmerman, Jack Hawes , Dave Robinson, Ed Smith, Mark Williams
October 05, 2020
Cortese Ford service department is the reason I always return to them for service. They always do an excellent job in a fast and efficient time. The service reps are always friendly and very helpful. High return to them for service. They always do an excellent job in a fast and efficient time. The service reps are always friendly and very helpful. High five to Patrick Zimmerman and Al Rossiter. More
by gosman
Other Employees Tagged: Scott Rhodes, Patrick Zimmerman , Al Rossiter
October 01, 2020
Wish I could help you more my Parkinson does not let me type v1erý1 1good 11 this little pit too k Over 20 minutes to do service was great all the people were helpful an1d friendly thank you wjbjr type v1erý1 1good 11 this little pit too k Over 20 minutes to do service was great all the people were helpful an1d friendly thank you wjbjr More
by bloomw
Other Employees Tagged: Scott Rhodes, Patrick Zimmerman, Jack Hawes , Ron Christiano, Dave Robinson, Bryce Seeley, Ed Smith, Mark Williams
September 20, 2020
Was received professionally and cordially by the service staff. I received telephone update of service needs and when the repair would be ready. Very nice service experience! staff. I received telephone update of service needs and when the repair would be ready. Very nice service experience! More
by kevinburtner
August 27, 2020
Service Manager, Keith and Darren were great to work with and went out of their way to help! They are very customer focused and went beyond my expectations! and went out of their way to help! They are very customer focused and went beyond my expectations! More
by kevinburtner
Other Employees Tagged: Darren
August 16, 2020
Best dealer that I have ever dealt with! Service department is 2nd to none! Have been dealing with them for over 9 years with always great products and backed by great service! department is 2nd to none! Have been dealing with them for over 9 years with always great products and backed by great service! More
by lew57ski
Other Employees Tagged: Patrick Zimmerman , Tommy Ciavarri, Darren Van Orden 5*, Al Rosetter 5*.
July 17, 2020
Great dealer. Always courteous and helpful.Always Great dealer. Always courteous and helpful. Always there to help with anything. Answers to any questions I have. Give an accurate possible Great dealer. Always courteous and helpful. Always there to help with anything. Answers to any questions I have. Give an accurate possible wait time. Explain if there is a problem to be fixed. More
by jheidt4313
Other Employees Tagged: Patrick Zimmerman
July 17, 2020
Checked in with Keith Osier, for my oil/filter changed. Having a problem with door opening, and he said he would have them look at it. Took care of problem. Very courteous and understanding. Oil change I Having a problem with door opening, and he said he would have them look at it. Took care of problem. Very courteous and understanding. Oil change I thought was a little high, coupons would be nice. More
by AUGIE3854
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