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Keith Osier
Keith Osier | Page 9
Service Department Manager
Cortese Ford Lincoln
2400-2500 West Henrietta Road
Rochester, NY 14623
263 Reviews
Dealership Experience
24 yrs, 11 mos
Industry Experience
29 yrs, 11 mos
Languages Spoken
English
263 Reviews
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263 Reviews of Keith Osier
August 18, 2022
Great customer service the management team answered and my question and solved my issue I was having my question and solved my issue I was having More
by KMCCORMI
Verified CustomerOther Employees Tagged: Darren Van Orden , David Eichelberger
July 07, 2022
Service was fair. Waited 3hrs for a 1hr job, was charged labor for the delivery time of part. Paid receipt didnt have what work and parts were done. I had to call a re Waited 3hrs for a 1hr job, was charged labor for the delivery time of part. Paid receipt didnt have what work and parts were done. I had to call a request a detailed printout of service performance. One week later, same sensor issue still happening on my Ford Explorer that I paid to be replaced. Friendly enough staff, just not detailed in parts and breakdown to customer for services rendered. That being said, and being I need more service done on my Explorer. I will NOT be returning. I will be going elsewhere. Follow up is key More
by pazomc
July 05, 2022
My experience was great. I was unexpectedly forced to buy a new vehicle, and it wasn’t a good time for me. Everyone at the dealership, the service department, the receptionis I was unexpectedly forced to buy a new vehicle, and it wasn’t a good time for me. Everyone at the dealership, the service department, the receptionists, my sales person and the finance manager really made it easy for me. I really appreciate it, and I love my new vehicle. More
by jsneddon71
Other Employees Tagged: Darren Sneddon
June 28, 2022
Had a problem with my air conditioner Cortese did a great job in corrective action both service and cost Thank you job in corrective action both service and cost Thank you More
by KMCCORMI
Other Employees Tagged: John Cortese, Jack Hawes, Darren Van Orden , David Eichelberger, John cortese
June 20, 2022
my experience was very good I would recommend this dealership to my friends and family dealership to my friends and family More
by rb2
Other Employees Tagged: Scott Rhodes, Patrick Zimmerman, Jack Hawes , Dave Robinson, Ed Smith
June 13, 2022
Keith (Service Manager), Jack (Service Advisor), and their Lead Mechanic were very helpful during my service visit, and they took great care of my 2002 Ford Mustang. I have been bringing my car here for their Lead Mechanic were very helpful during my service visit, and they took great care of my 2002 Ford Mustang. I have been bringing my car here for almost 20 years. More
by fns4498
Other Employees Tagged: Jack Hawes
June 02, 2022
Called and described my problem and they said come on in , we can get you fixed today. I took it in and in2 hours I was on my way home. They were so friendly and helpful. I will be back. , we can get you fixed today. I took it in and in2 hours I was on my way home. They were so friendly and helpful. I will be back. More
by bdzjaz
May 29, 2022
Keith, Al and the Cortese service team have been our go to shop for the 22 years in the Rochester area. We even bring our daughters Buick to them for maintenance. to shop for the 22 years in the Rochester area. We even bring our daughters Buick to them for maintenance. More
by jpeg
Other Employees Tagged: Patrick Zimmerman , Al Rossiter
May 23, 2022
Cortese Ford Service are friendly, courteous, respectful and efficient. They are why we keep coming back to Cortese. and efficient. They are why we keep coming back to Cortese. More
by gosman
Other Employees Tagged: Scott Rhodes, Patrick Zimmerman , Al Rossiter and Darren at service desk.
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