Keith Payne | Page 9

The staff at Bradshaw is always kind and helpful. This service experience was especially quick. The review is helpful. Appreciate the waiting room. This service experience was especially quick. The review is helpful. Appreciate the waiting room. More

by jhagans Verified Customer Verified Customer

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Very good service and people very nice. My auto is beautiful land body shop very professional. My auto is beautiful land body shop very professional. More

by Jaraya248 Verified Customer Verified Customer

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Service personnel was very helpful. My issue use taken care of in a timely manner. I even received a car wash. My issue use taken care of in a timely manner. I even received a car wash. More

by JEANERAY Verified Customer Verified Customer

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Expeditious and thorough work by the service tech as I was able to wait while the repair took place. Repair cost was significantly lower than that quoted by the independent SAE certified shop that diagnos was able to wait while the repair took place. Repair cost was significantly lower than that quoted by the independent SAE certified shop that diagnosed the problem. Very satisfied with the work and extremely impressed with how modern and clean the entire dealership was. More

by DJDAVIES2 Verified Customer Verified Customer

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Overall everything was great buy I almost paid for a service that I had already completed. I think an email summary would be better than just giving the paperwork in hand so that we have a way to keep service that I had already completed. I think an email summary would be better than just giving the paperwork in hand so that we have a way to keep better records. More

by B.Simmons85 Verified Customer Verified Customer

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They are reasonable people, they will always get the work done asap, they are very friendly done asap, they are very friendly More

by David valenzuela Verified Customer Verified Customer

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Update to review 7-10-22. After writing my original review, the assistant service manager David contacted me. He explained how the original diagnosis of my car’s issue was mad After writing my original review, the assistant service manager David contacted me. He explained how the original diagnosis of my car’s issue was made. After some discussion, we came to an amicable agreement (honestly, much more generous than I expected) to get my car’s navigation system repaired. I was contacted a few days before the appointment date to confirm. I dropped off my car and a day later the navigation system, and the other features tied to it, are working as intended. I was very pleased with the timelines of the repair. I also want to add that everyone I dealt with at Bradshaw, including during the events of the first review, were friendly, polite and professional (even after I let my frustration show during the first repair). David and Bradshaw Automotive went above what was expected to retain me as a customer and it is greatly appreciated. I would return to them in the future. ———————————————————— My navigation system wasn’t working correctly on my 2013 Cadillac XTS. It shows the car in the wrong location and there is a “no gps” symbol on the Cue screen. I took it to Bradshaw Chevrolet Buick GMC Cadillac in Greer, SC mistakingly thinking that Cadillac mechanics would know how to fix a Cadillac specific problem. Bradshaw’s use of the “guess and hope” method of diagnosing and fixing my car did nothing but cost me $1032 for replacing a part I suspect didn’t need replacing. After that failed attempt, they decided another part must be faulty and wanted to charge me another $1000 for that part. Incompetence is expensive, so I declined. I paid the bill and took back my car. A day or so later I received a canned email from the service manager, Zach Moran, telling me thank you for using the service department and to email him directly with any questions or concerns. I did that, explaining my displeasure and requesting to speak with him. That was over a week ago. There has been no reply. I held off writing this review in the hope that he would contact me and that we could come to a resolution to this issue of me paying over $1000 for a repair on a car that works exactly the same as it did before I brought my car to them. More

by jlspan Verified Customer Verified Customer

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Great people Keith, Billy all are great and a great dealer I will always go to! dealer I will always go to! More

by jdoyle820 Verified Customer Verified Customer

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Keith helped get my car diagnosed and serviced right before the holiday weekend. I was treated with kindness and urgency. before the holiday weekend. I was treated with kindness and urgency. More

by todoclark Verified Customer Verified Customer

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Appointment near closing hours. I waited about 10 mins on service advisor who was busy at the time but service was completed fast and friendly. I waited about 10 mins on service advisor who was busy at the time but service was completed fast and friendly. More

by dennis.johnson Verified Customer Verified Customer

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