Keith Sutton | Page 3

We have purchased 3 cars from this dealership and gotten service on them all over the years. The service staff is very professional service on them all over the years. The service staff is very professional More

by K Verified Customer Verified Customer

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Keith was very helpful in solving my issues. I find the staff to be very friendly. I find the staff to be very friendly. More

by monie600 Verified Customer Verified Customer

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VERY DISSAPOINTED! !!! I drive out of my way to come to this dealership because I always found Keith to be honest. I brought my car in for an oil change and left with a !!! I drive out of my way to come to this dealership because I always found Keith to be honest. I brought my car in for an oil change and left with a cracked oil pan.I declined the upcharge to replace the oil pan and took it to a different mechanic the next day. They found my cover was not replaced after the oil change and an impact bolt was used to over tighten the bolt which is what caused the crack. I will NEVER return to a Kia nor will I ever purchase another. A google review is on the way. More

by jenna71684 Verified Customer Verified Customer

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Mechanics did the work, but management and service fell completely short at Jim Butler Kia. I wanted to share my recent service experience at Jim Butler Kia so others know what to expect. I booked an on completely short at Jim Butler Kia. I wanted to share my recent service experience at Jim Butler Kia so others know what to expect. I booked an online appointment for an oil change, tire rotation, and brake flush, receiving a clear pre-tax total. Unfortunately, the execution was highly frustrating: The Wait: A promised 2-hour service took over 3 hours. The Pricing: The initial bill was over $40 higher than the online quote. When I questioned it, the service agent rudely told me I should have confirmed pricing beforehand. Service Manager Jake ultimately honored the original price after I pushed back, claiming online fluid prices were "outdated." The Vehicle Delivery: My car was completely unwashed, missing the oil change windshield sticker, and boxed in behind other cars. I had to ask staff to play musical chairs just to get my vehicle out. The "Free Wash": When asked why it wasn't washed, I was handed a coupon for a wash miles down the road, adding another 20 minutes to my day. The Scare: Driving home, my dashboard read "Service in 300 miles." Because the tech forgot to reset the computer and left dark chemical stains on my rims/tires, I genuinely believed my car hadn’t even been serviced. After doing my own garage inspection, I confirmed the fluids were new and scrubbed the chemical stains off my tires myself using Dawn. I called management, and they promised a call back from the Service Manager by 8:00 AM today. It is now 11:00 AM—no call, and my voicemail to Jake remains unanswered. The mechanical work was done, but the lack of communication, attention to detail, and accountability at Jim Butler Kia is deeply disappointing. Inspect your vehicle carefully if you go here. More

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Keith got my car in quickly and was able to give me a diagnosis. Even though I wasn't thrilled with my new vehicle having some oil consumption issues, Keith was willing to work with me to build a plan t diagnosis. Even though I wasn't thrilled with my new vehicle having some oil consumption issues, Keith was willing to work with me to build a plan to resolve. More

by E614CJ Verified Customer Verified Customer

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Everyone at Jim Butler is always very helpful and pleasant to talk to. I have never had an issue. pleasant to talk to. I have never had an issue. More

by ginanmike04 Verified Customer Verified Customer

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Kia was fast and timely with my service, they got me right in-and-out and were very friendly to work with. I didn't feel pressured into buying more than I needed which is refreshing compared to other de right in-and-out and were very friendly to work with. I didn't feel pressured into buying more than I needed which is refreshing compared to other dealerships. Great service! More

by holtyholt1850 Verified Customer Verified Customer

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Had my car towed there after it blew a tire on the highway and I didn't have a spare. The tow truck drivers came to Jim Butler KIA by themselves because I couldn't climb up into the giant tow vehicle highway and I didn't have a spare. The tow truck drivers came to Jim Butler KIA by themselves because I couldn't climb up into the giant tow vehicle's cab and go with them. So my car arrived there alone as a surprise. When I finally got home and called to check, the office acknowledged the arrival of my car, and said they would be able to look at it the next day then call me back. Keith called me back the next day as promised, and gave me a good price for two new tires and a rear alignment. My car was ready when they said it would be. I had to leave Keith a messages telling him my sister would pick up the car for me because I had strained my back trying to climb into the cab of that giant tow truck AAA had sent out! It was no problem. Keith kept me well-informed and everything went smooth. More

by namffohlg08yel Verified Customer Verified Customer

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Keith is always great and informative. Danielle on the other hand…. Well that’s a mouthful so I’ll just leave it to imagination. We are not besties that’s for sure Danielle on the other hand…. Well that’s a mouthful so I’ll just leave it to imagination. We are not besties that’s for sure More

by lopezstl Verified Customer Verified Customer

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Danielle gave excellent service. The finance manager was welcoming, it was like talking with an old friend. The finance manager was welcoming, it was like talking with an old friend. More

by kimdc46 Verified Customer Verified Customer

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