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Keli Morin
Keli Morin at Family Ford of Enfield

Keli Morin | Page 14

Service Manager

Family Ford of Enfield

65 Hazard Avenue
Enfield, CT 06082

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4.7
236 Reviews
4.7

236 Reviews

Write a Review

236 Reviews of Keli Morin

February 14, 2023

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Employee Rating

Great and fast turn around for my repairs, great communication along with updates on how things went. More

by Shane.beaulieu413
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ken Brown, Greg Ayers, Agnes Pusztai

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Feb 15, 2023

Family Ford of Enfield responded

Thank you, Shane! It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Family Ford of Enfield!

February 13, 2023

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Employee Rating

Family Ford had always taken care of me and my family. I ask for something to be done, FF goes obave and beyond to satisfy my needs. Tha k you to John T. V/R, Andre More

by drequeiroga
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Greg Ayers

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Feb 13, 2023

Family Ford of Enfield responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Family Ford of Enfield to be a positive one. Please don't hesitate to reach out if you need anything else.

February 04, 2023

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Employee Rating

They do the work I ask them to do and for the price that they quote. It is always done right the first time. More

by PSTAGON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ken Brown, Greg Ayers, Agnes Pusztai, Kim Moore , Andre Green

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Feb 05, 2023

Family Ford of Enfield responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Family Ford of Enfield.

January 13, 2023

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Employee Rating

Great customer service friendly and helpful love going to family for in Enfield be cost a I trust them More

by Gini.DeJesus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ken Brown, Greg Ayers, Agnes Pusztai, Kim Moore

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Jan 15, 2023

Family Ford of Enfield responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Family Ford of Enfield to be a positive one. Please don't hesitate to reach out if you need anything else.

January 05, 2023

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Employee Rating

I can't say enough about Kelly, she was kind, courteous, and got the problem resolved , even though it took more trips then we both wished it would have. And for as many times as I was there she treated me More

by Denise
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Greg Ayers

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Jan 06, 2023

Family Ford of Enfield responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Keli met your expectations. Thank you again for choosing Family Ford of Enfield, Denise, we look forward to having you as one of our valued customers for many more years!

January 03, 2023

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Employee Rating

Brought my car in for some recalls everything got done and the people there were very polite and nice More

by hgarretto
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 04, 2023

Family Ford of Enfield responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

December 27, 2022

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Employee Rating

Very clean in waiting area and garage area. And service are. I was early it was bad weather that day .I was first in line . More

by PAREJEROME25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ken Brown, Greg Ayers, Agnes Pusztai

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Dec 27, 2022

Family Ford of Enfield responded

It's great to hear that you had such a positive experience. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Family Ford of Enfield!

December 22, 2022

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Employee Rating

Horrible experience, worst customer service I’ve ever dealt with. Had my vehicle for almost 5 months and I had to call constantly to follow up, they never took blame for anything, Kelly the service mana More

by Eva
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Ken Brown, Agnes Pusztai, Rick Gordon

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Dec 22, 2022

Family Ford of Enfield responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, Eva, please reach out to us directly to let us know the best way to contact you and we will reach out.

December 22, 2022

Dealership Rating
Employee Rating

Would not recommend service department to anyone. Not helpful at all, no follow up call after repair. Repair did not correct the problem. More

by Sam20
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Report | Print
Dec 26, 2022

Family Ford of Enfield responded

Sam, We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

November 21, 2022

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Employee Rating

Awesome job guys keep up the good work. The best place to bring your car to get worked on. More

by lavallebarlow59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ken Brown, Greg Ayers, Agnes Pusztai

Report | Print
Nov 22, 2022

Family Ford of Enfield responded

Lavalle, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Family Ford of Enfield, we look forward to having you as a valued customer for many years to come!

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