Kelly Cavanagh

I was repeatedly promised my car was done by Kevin only to have to follow up and ask what happened. He was full of reasons and excuses but I had to complain to get answers and management didn’t call even a to have to follow up and ask what happened. He was full of reasons and excuses but I had to complain to get answers and management didn’t call even after promising to do so. My BMW will be serviced by another dealership. I won’t be returning. 7 weeks is too long for not getting regular updates More

by STACEYJOJOHNSON Verified Customer Verified Customer

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Very positive experience. Responsive to inquiry about the car and very easy to negotiate final sale Responsive to inquiry about the car and very easy to negotiate final sale More

by JAMES.M.ISAACS89 Verified Customer Verified Customer

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First the people are great also place is nice and clean. Has a good selection. Has a good selection. More

by rayabdulwali Verified Customer Verified Customer

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Best dealership experience from start to finish I've ever had. Quick decision making and discussion 100% will return. had. Quick decision making and discussion 100% will return. More

by TYWMAINS Verified Customer Verified Customer

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They Were Excellent In All Respects/-Delivered on their promises/Offered to go the extra mile promises/Offered to go the extra mile More

by Bill Verified Customer Verified Customer

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Kevin in service did an excellent job explaining my repair issues and made sure I had transportation/loaner vehicle. repair issues and made sure I had transportation/loaner vehicle. More

by frankscialdone Verified Customer Verified Customer

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One of the best dealer experiences we have ever had . quick detailed and with our time in mind. quick detailed and with our time in mind. More

by dddad777 Verified Customer Verified Customer

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West lake did what they said they would do. The car was well prepared for sale . Maintenance is up to date before I purchased. Including new tires. Would buy from them again. The car was well prepared for sale . Maintenance is up to date before I purchased. Including new tires. Would buy from them again. More

by HAPBOB03 Verified Customer Verified Customer

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A great experience from start to finish! ! “Built” my car online and was contacted the next day to discuss ordering it. Was told on March 29 that there was no such vehicle available but the ! “Built” my car online and was contacted the next day to discuss ordering it. Was told on March 29 that there was no such vehicle available but the dealership had an allotment open for May. My dream car was ordered May 1 and I was told 3 weeks later it was ready for pick up. During the time it was being built I was able to go online and see where they were in the build. Everyone I had contact with at the dealership was fantastic! Would highly recommend!! More

by CSPETTEL Verified Customer Verified Customer

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From start to finish my sales person, Kelly was with me and she made my long distance purchase very smooth and transparent as if I was purchasing my car in-person. She set up to ship and have it delivered and she made my long distance purchase very smooth and transparent as if I was purchasing my car in-person. She set up to ship and have it delivered and as promised it came on time and in great condition. If I ever purchase another car from Westlake, I will defiantly ask for Kelly. Great customer service and team work amongst the team she worked with to include the detail department. More

by GRIFFINJW19 Verified Customer Verified Customer

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