Kelly Cavanagh | Page 6

No high pressure sales, relaxed and quick process through entire transaction. Kelly and staff were always accommodating of anything we needed. entire transaction. Kelly and staff were always accommodating of anything we needed. More

by TOMMYB86 Verified Customer Verified Customer

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First the entire Westlake team were friendly and professional. But many things were over looked especially for a certified car. During the tech review I noticed that the tow hook and wheel lock ke professional. But many things were over looked especially for a certified car. During the tech review I noticed that the tow hook and wheel lock key were missing. Kelly ordered me new ones. (thanks) I also noticed that 2 tires had been replaced. I know all wheel drives need balanced tires. So I offered to purchase them. ($330+). Some time during the purchase/deliver I was told there was only 1 key with the car. ($350+) Purchase completed aprox Dec 25. Then the troubles began. Return trips to the dealer for audio and sensor problems. First time waited got car back and went to lunch but had to return the car same because the audio failed again! I was given a loaner and between Jan.14 and Jan. 25. many repairs were done. Now the car seams fine for over a week. But it was frustrating ,time & money consuming to get a certified car going properly. (over $700). Again Kelly , Brittaney, and Ian did their very best to help solve the many problems. Oh two more things just in the title was processed wrong and is being corrected as I write. (thanks). And last I just found a the molded part the covers the back of the trunk interior had not been put back. I will give it a try but may have to come up again to have it reinstalled. Stay tuned Maybe I'm just a jinx....haha.....Pete. ps If I didn't leave a star review on some that's because I didn't have direct interface with them. More

by GENTPET Verified Customer Verified Customer

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The entire experience at BMW Westlake exceeded expectations. The staff, from Sales to Technology, Finance and Administration (title/tag) was highly professional and knowledgeable. They were prom expectations. The staff, from Sales to Technology, Finance and Administration (title/tag) was highly professional and knowledgeable. They were prompt and proactive in their communications and respectful of my time while ensuring that I received the vehicle that I was seeking. Their approach is the reason that this was the second vehicle acquired through BMW Westlake. More

by MJANTZEN Verified Customer Verified Customer

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The whole process of ordering a car and picking up the car was wonderful, the tech that showed us how to operate the systems within the car was very helpful, no complaints at all. car was wonderful, the tech that showed us how to operate the systems within the car was very helpful, no complaints at all. More

by DAVISDIGGERS Verified Customer Verified Customer

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Great employees, great help great service. Please what their professionalism And Communication No major issues great service Please what their professionalism And Communication No major issues great service More

by TTROY3155 Verified Customer Verified Customer

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Kelly made the car buying process easy. We didn’t feel pressured or rushed at any point. She was friendly and nice to work with from start to finish. Would highly recommend her and BMW West We didn’t feel pressured or rushed at any point. She was friendly and nice to work with from start to finish. Would highly recommend her and BMW Westlake to potential car buyers. More

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Brittaney worked with me on my service and was extremely helpful. Loaner car ready and everything went smoothly. helpful. Loaner car ready and everything went smoothly. More

by ohbobwest Verified Customer Verified Customer

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Kelly is very conscientious, very knowledgeable, courteous, and friendly. The service department at BMW Westlake is good, but I'm a customer of BMW Westlake because of Kelly. She's the best. courteous, and friendly. The service department at BMW Westlake is good, but I'm a customer of BMW Westlake because of Kelly. She's the best. More

by JSLUPO Verified Customer Verified Customer

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Great experience! Kelly went out of her way and picked me up from the airport and dropped me back off at the airport. All paperwork was ready for me to sign when I got Kelly went out of her way and picked me up from the airport and dropped me back off at the airport. All paperwork was ready for me to sign when I got there and shipping was arranged for me as well. More

by TEAMCECIL Verified Customer Verified Customer

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My husband and I just purchased our second BMW from BMW of Westlake and had a great experience once again. Our sales rep, Kelly was really helpful and a pleasure to work with. The process went very smoothl of Westlake and had a great experience once again. Our sales rep, Kelly was really helpful and a pleasure to work with. The process went very smoothly and the level of service from everyone we interacted with at the dealership was exceptional. More

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