Check out Kelly Fields's reviews on DealerRater

September 25, 2025

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Fast and easy, I got my oil changed and it was really fast and people there really helps fast and people there really helps More

by NICOLESCOBARG29

Verified Customer

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Recommend Dealer

Yes

Other Employees Tagged: Ed Seager, Ernest Biondolino, John Lavelle

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Sep 25, 2025 -

Joyce Honda responded

Thank you so much for your kind review. We are committed to providing the best possible service experience to all our customers, and your feedback means a great deal to us. We truly value your time and your business. Best regards, The Service Team at Joyce Honda

September 24, 2025

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Kelly provided Excellent Support and ensure the customer questions are answered. Highly recommended and Kelly is an asset to Joyce Honda questions are answered. Highly recommended and Kelly is an asset to Joyce Honda More

by Subramanian Krishnan

Verified Customer

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Recommend Dealer

Yes

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Sep 24, 2025 -

Joyce Honda responded

Thank you so much for your kind review. We are committed to providing the best possible service experience to all our customers, and your feedback means a great deal to us. We truly value your time and your business. Best regards, The Service Team at Joyce Honda

September 22, 2025

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Great efficiently quick and updated me every time u til i was done. Beautiful personality was done. Beautiful personality More

by brivera5410

Verified Customer

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Recommend Dealer

Yes

Other Employees Tagged: Ed Seager, Ernest Biondolino, Lloyd Wilson, Charles Mitchell, John Lavelle, Subuhi Shakil

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Sep 22, 2025 -

Joyce Honda responded

Thank you so much for your kind review. We are committed to providing the best possible service experience to all our customers, and your feedback means a great deal to us. We truly value your time and your business. Best regards, The Service Team at Joyce Honda

September 22, 2025

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Kelly was the WORST if I could give a zero I would. Joyce was good Joyce was good More

by mjp2275

Verified Customer

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Recommend Dealer

Yes

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Sep 22, 2025 -

Joyce Honda responded

Thank you for your feedback. We’re very sorry to hear about your experience. We normally do not receive any negative feedback regarding Kelly’s performance, so we are both surprised and regretful this occurred. Please know it will be addressed internally. We’re glad Joyce provided you with good service, and we’d like the chance to speak with you directly. — Erik Matos, Service Manager, Joyce Honda | (973) 361-1396

September 19, 2025

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Joyce Honda has always been very prompt, just as they were when I purchased my CR-V in 2019. Since then, I have continued to bring my vehicle to them for service, and I truly appreciate the quality of th were when I purchased my CR-V in 2019. Since then, I have continued to bring my vehicle to them for service, and I truly appreciate the quality of their work. Both the sales and service staff are consistently polite and courteous. More

by Narayana

Verified Customer

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Recommend Dealer

Yes

Other Employees Tagged: Tom Duffy, Ed Seager, Ernest Biondolino, Gina Verrilli, Lloyd Wilson, Charles Mitchell, John Lavelle, Subuhi Shakil, Johana Horta

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Sep 19, 2025 -

Joyce Honda responded

Thank you so much for your kind review. We are committed to providing the best possible service experience to all our customers, and your feedback means a great deal to us. We truly value your time and your business. Best regards, The Service Team at Joyce Honda

September 18, 2025

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Great service. One question. I usually make an 8 O'clock appointment. I get there early and there is usually 8 to 12 cars in line already. Do these people all have One question. I usually make an 8 O'clock appointment. I get there early and there is usually 8 to 12 cars in line already. Do these people all have 8 O'clock appointments or are some people there with no appointment? If so why do they get service before me despite my appointment? More

by RROHAN7788

Verified Customer

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Recommend Dealer

Yes

Other Employees Tagged: Lloyd Wilson

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Sep 18, 2025 -

Joyce Honda responded

Dear Valued customer, Thank you so much for your kind words and for continuing to trust us with your vehicle—we truly appreciate your loyalty. You’ve raised a very fair and important question, and I want to thank you for giving us the opportunity to clarify. While many of the vehicles you see in line at 8:00 AM do have scheduled appointments, we also accept a limited number of early walk-ins and drop-offs each morning. Some customers arrive early—sometimes even before our doors open—especially if they have tight schedules or concern, they want to address right away. That said, we absolutely understand how frustrating it can feel to arrive early for a scheduled appointment and still end up waiting. You made an appointment for a reason—and your time is valuable. It might help to think of appointments as a way to guarantee your place in the service schedule, but not always your exact position in line at check-in, especially during high-traffic times. However, we do prioritize emergencies and try to keep things moving as efficiently and fairly as possible. If you ever find yourself in an urgent situation or simply need a faster turnaround, please don’t hesitate to call us ahead of time—we’ll do everything we can to accommodate and expedite your visit. We truly appreciate your patience, and we’re always looking for ways to improve how we manage check-in flow and appointment scheduling. Your feedback helps us do that—so thank you again for reaching out. Warm regards, Erik Matos Service Manager Joyce Honda (973) 361-1396 erik_matos@joycehonda.com

September 11, 2025

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Very efficient personnel handled my servicing. Everything seems great. I didn’t have to wait very long either. Everything seems great. I didn’t have to wait very long either. More

by BERNICEB14

Verified Customer

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Recommend Dealer

Yes

Other Employees Tagged: Ed Seager, Ernest Biondolino, Lloyd Wilson, Charles Mitchell, John Lavelle, Subuhi Shakil

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Sep 18, 2025 -

Joyce Honda responded

Thank you so much for your kind review. We are committed to providing the best possible service experience to all our customers, and your feedback means a great deal to us. We truly value your time and your business. Best regards, The Service Team at Joyce Honda

September 06, 2025

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Customer rep checked and found we had a second new car free oil change and applied it. Work done quickly, neatly & correctly. free oil change and applied it. Work done quickly, neatly & correctly. More

by NOVAKJOE44

Verified Customer

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Workmanship

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Recommend Dealer

Yes

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Sep 08, 2025 -

Joyce Honda responded

Thank you so much for your kind review. We’re committed to providing the best service experience to all our customers. We truly value your time and business. Warm Regards, The Service Team at Joyce Honda

September 03, 2025

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The staff was courteous and prompt while I waited for service . Good working atmosphere at service department. service . Good working atmosphere at service department. More

by NCARUSO41

Verified Customer

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Service Time

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Recommend Dealer

Yes

Other Employees Tagged: Ed Seager, Ernest Biondolino, Lloyd Wilson, Charles Mitchell, John Lavelle, Subuhi Shakil

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Sep 04, 2025 -

Joyce Honda responded

Thank you so much for your kind review. We’re committed to providing the best service experience to all our customers. We truly value your time and business. Warm Regards, The Service Team at Joyce Honda

September 01, 2025

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Kelly was an extremely helpful from start to finish. She is an excellent employee and a credit to your business. She is an excellent employee and a credit to your business. More

by pgtimoney

Verified Customer

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Workmanship

Service Time

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Recommend Dealer

Yes

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Sep 02, 2025 -

Joyce Honda responded

Thank you so much for your kind review. We’re committed to providing the best service experience to all our customers. We truly value your time and business. Warm Regards, The Service Team at Joyce Honda

Kelly Fields

Service Honda

Joyce Honda

205 Reviews of Kelly Fields

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