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Kelly Sandefur
Kelly Sandefur at Walter's Mercedes-Benz of Riverside

Kelly Sandefur | Page 4

Service Advisor

Walter's Mercedes-Benz of Riverside

3213 Adams Street
Riverside, CA 92504

5.0
66 Reviews
5.0

66 Reviews

Write a Review

66 Reviews of Kelly Sandefur

August 07, 2024

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Employee Rating

Kelly Sandefur exceeded all expectations and went above and beyond in a professional, courteous and friendly manner. Kelly communicated clearly with a positive attitude with status updates on my vehicle se More

by autumnwinds2
Service Price Transparency
Service Communication
Recommend Dealer
Yes
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Aug 08, 2024

Walter's Mercedes-Benz of Riverside responded

Providing exceptional and quality service is so important to us here at Walter's Mercedes-Benz of Riverside and we are glad that Kelly's efforts could meet your satisfaction! We are thrilled to know that she was professional, courteous, friendly and exceeded all of your expectations. Please do not hesitate to give us a call if you ever have any questions or concerns. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

August 02, 2024

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Some of the staff doesn’t acknowledge you even with appointment I waited about 20 minutes in my car, when I seen others behind me being helped More

by pomona_romero
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 07, 2024

Walter's Mercedes-Benz of Riverside responded

I’m really sorry to hear that this was your experience here. Do you mind please giving me a call so I can learn more about what happened and extend a sincere apology? Erwin Artacho General Manager Walter’s Mercedes-Benz of Riverside (951) 441-6182

July 29, 2024

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Employee Rating

Everything went great. The car was checked out, fixed and returned by end of day More

by Eliseo V. Monterrosa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michael Ramos

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Jul 30, 2024

Walter's Mercedes-Benz of Riverside responded

Eliseo V Monterrosa, Providing outstanding and quality service is so important to us here at Walter's Mercedes-Benz of Riverside and we are glad that our teams efforts could meet your satisfaction! We are thrilled to know that everything went great. Please do not hesitate to give us a call if you ever have any questions or concerns. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

July 15, 2024

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Employee Rating

I have been going to Walter's MB in Riverside since 2010 and I am very satisfied with the quality of service that I receive each time. More

by Ikechi Obiocha
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jul 15, 2024

Walter's Mercedes-Benz of Riverside responded

Ikechi, Providing quality and efficient service is so important to us here at Walter's Mercedes-Benz of Riverside and we are glad that our teams efforts could meet your satisfaction! We appreciate your continued business with us. We look forward to continue serving you and your future automotive needs for many more years to come. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

June 06, 2024

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Employee Rating

Kelly Sandefur was fantastic. I feel like she really cared about my car, the issues and how they affected me. She was easy to communicate with during the process and she kept me More

by kimberli
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 07, 2024

Walter's Mercedes-Benz of Riverside responded

Kimberli, We are grateful for you leaving Kelly this extraordinary review and recommendation! We are thrilled to hear that she took phenomenal care of you and could provide you with thorough and efficient service. We are pleased to know that she was fantastic and easy to communicate with. We hope to see you again the next time your vehicle needs service. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

May 09, 2024

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Employee Rating

Kelly is honest and her integrity shows! Love to see a good person truly care! More

by VivGU
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 09, 2024

Walter's Mercedes-Benz of Riverside responded

VivGU, We are grateful for you leaving Kelly this exceptional review! We are thrilled to hear that Kelly took excellent care of you and could provide you with thorough and efficient service. We are pleased to know that she was honest and truly cared for you. We hope to see you again the next time your vehicle needs service. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

April 04, 2024

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Employee Rating

My visits to Walter’s Mercedes -Benz of Riverside, had never disappointed me, the Manager and the team who work on my E350 always aim to satisfy me as a customer. Thank you Kelly Sandefur for your time an More

by Mrslbennett
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mark Interlicchia

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Apr 04, 2024

Walter's Mercedes-Benz of Riverside responded

Thank you so much for leaving Kelly and Mark this incredible review! We are glad to hear that they took magnificent care of you and your automotive needs. We are happy to know that they took their time and support to resolve any issues or problems that may come up. Please do not hesitate to let us know how we may be of further service to you. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

March 20, 2024

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Employee Rating

Walter's has been our dealership for over 30 years. We have always had a good relationship and service. More

by EraSprinter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 21, 2024

Walter's Mercedes-Benz of Riverside responded

EraSprinter, We are grateful for you leaving us this exceptional review! We are thrilled to hear that our team took excellent care of you and could provide you with thorough and efficient service. We appreciate your continued business with us here at Walter's Mercedes-Benz of Riverside for over 30 years. We look forward to continue serving you and your future automotive needs for many more years to come. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

February 27, 2024

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Employee Rating

Kelly Sandefur is my Service Advisor. Recently had warranty service completed at Walter's MBZ. She kept me informed as to progress of the service. Very thorough & professional to communic More

by vsc96VGK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Feb 28, 2024

Walter's Mercedes-Benz of Riverside responded

Providing impeccable and quality service is so important to us here at Walter's Mercedes-Benz of Riverside and we are glad that Kelly's efforts could meet your satisfaction! We are thrilled to know that she was very thorough and professional to communicate with. Please do not hesitate to give us a call if you ever have any questions or concerns. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

February 22, 2024

Dealership Rating
Employee Rating

Service advisor Kelly S. was excellent. Very thorough and professional. She kept me informed as to the progress of my repairs/service. More

by Lewis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 26, 2024

Walter's Mercedes-Benz of Riverside responded

Lewis, Providing quality and efficient service is so important to us here at Walter's Mercedes-Benz of Riverside and we are glad that Kelly's efforts could meet your satisfaction! We are thrilled to know that she was very through and professional. Please do not hesitate to give us a call if you ever have any questions or concerns. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

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