Kelvin Bratcher | Page 2

INFINITI of South Bay responded

Thank you personally for such a wonderful review, and for letting me know that my team was friendly, attentive, helpful and respectful. Delivering an exceptional experience is our goal. Count on INFINITI of South Bay for the best selection, the best prices and the best people in Southern California. We are here to serve you and thank you for selecting INFINITI of South Bay. Kelvin Bratcher Owner & Executive Manager INFINITI of South Bay

INFINITI of South Bay responded

Ram's Fan, Thanks so much for your kind words about your new car sales visit here at INFINITI of South Bay. We are glad that you liked our faciity, we recently remodeled our dealership to meet the luxury standards of our clientelle. And, what's more important, we are pleased to learn that everyone w as friendly and helpful. It's the personal experience where we really make a difference. Kelvin Bratcher Owner & General Manager INFINITI of South Bay

INFINITI of South Bay responded

Nicholas, Personally I thank you for recognizing my efforts to ensure you received all of the available discounts and specials offered on your purchase. Customer satisfaction is first - it's the INFINITI of South Bay way. I appreciate your review, thank you. Kelvin Bratcher Owner & General Manager INFINITI of South Bay

INFINITI of South Bay responded

Sean, Thank you for your 5-STAR review and for letting us and others know that you always receive quick and convenient service. We appreciate your loyalty to our team as they work hard to deliver each and every day. Thank you for your appreciation and recognition. Kelvin Bratcher Principal & General Manager INFINITI of South Bay

INFINITI of South Bay responded

Hey Mark! It's great to see that you've chosen INFINITI of South Bay for your INFINITI service needs, thank you for your business. And, thank you for letting us know that your service advisor Edson keeps in communication with you during your visit on what your vehicle needs. Our service advisors understand that good communications results in high customer satisfaction. We appreciate your recommendation and that you took the time to leave such a positive review. Thank you, Kelvin Bratcher Principal & General Manager INFINITI of South Bay

INFINITI of South Bay responded

We love your title, "INFINITI OF SOUTH BAY IS THE BEST"!!! Thank you so much for the great review and the detailed explanation of your experience here at ISB with Kas and Larry. You nailed it, between the two of them you couldn't find a better pair. They do indeed care about doing what is right by the customer, first of all because it's right, and second of all because that's how you get word-of-mouth referrals. Happy customers tell their friends. Thank you for taking the time to write such a personal review, we will be sure to share it with Kas and Larry. Kelvin Bratcher Principal & General Manager INFINITI of South Bay

INFINITI of South Bay responded

Thank you, thank you, thank you!!! Thank you for recognizing all of our team members for providing a great experience and delivering amazing customer service. And isn't it special when people go above and beyond. Well that's the type of employees we have here at INFINITI of South Bay. We appreciate the cognition and are pleased to learn that you are happy with your new INFINITI. Sincerely, Kelvin Bratcher Principal & General Manager INFINITI of South Bay

INFINITI of South Bay responded

Thank you so very much for recognizing the extra effort that Ever put forth to locate the used visor for your G35. It was great that we were able to get you in the same day and install the part. Glad you liked the hand-wash, there's nothing like a clean car. Carlos Robles Service Manager INFINITI of South Bay