Ken Brown
Ken Brown at Family Ford of Enfield

Ken Brown | Page 17

Service Advisor

Family Ford of Enfield

65 Hazard Avenue
Enfield, CT 06082

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4.7
565 Reviews
4.7

565 Reviews

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565 Reviews of Ken Brown

February 04, 2024

Dealership Rating
Employee Rating

Ken, and the staff at the service counter are absolutely amazing. I was very upset and Ken just brought me back to earth. LOL, Thank you for your Extremely quick service and qualtiy work. More

by charles.travali
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 05, 2024

Family Ford of Enfield responded

Thanks, Charles, for sharing your thoughts about your experience with Family Ford of Enfield. We appreciate your business and hope to see you again soon!

February 01, 2024

Dealership Rating
Employee Rating

On time, thorough, remembered to check everything including my maintenance coverage. Made everything easy and not a long wait. More

by kathleen.carey
Recommend Dealer
Yes

Other Employees Tagged: Ken Brown

Feb 01, 2024

Family Ford of Enfield responded

We are very happy to have provided you with such a positive experience, Kathleen! We sincerely value your business and look forward to your next visit.

January 24, 2024

Dealership Rating
Employee Rating

Good attitude and very professional. I will definitely follow Ken's instructions for changing oil at least once a year even though the mustang has very little use. Have less than 20K mil More

by dougeja
Recommend Dealer
Yes

Other Employees Tagged: Ken Brown

Jan 25, 2024

Family Ford of Enfield responded

Thanks for sharing your thoughts about your experience with Family Ford of Enfield. Ken and our team appreciate your business and hope to see you again soon!

January 16, 2024

Dealership Rating
Employee Rating

It was a long process, finding parts turned out to be challenging but Ken was a man of his words and the job gat finished. I just hope that the replacement parts last for while. More

by CBARILE
Recommend Dealer
Yes

Other Employees Tagged: Ken Brown

Jan 16, 2024

Family Ford of Enfield responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

January 16, 2024

Dealership Rating
Employee Rating

As always, service with Ford exceeds my expectations. Thank you for your thorough attention to detail. More

by TRISHRHD
Recommend Dealer
Yes

Other Employees Tagged: Ken Brown

Jan 16, 2024

Family Ford of Enfield responded

Thanks for sharing your thoughts about your experience with Family Ford of Enfield. We appreciate your business and hope to see you again soon!

January 16, 2024

Dealership Rating
Employee Rating

Great service Timely I didn't have to wait too long for my car to be finished More

by Donduck6
Recommend Dealer
Yes

Other Employees Tagged: Ken Brown

Jan 16, 2024

Family Ford of Enfield responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

January 15, 2024

Dealership Rating
Employee Rating

Great experience Nice people and great service Close to my home Price was high, didn't give no veterans discounts More

by BRIANGAMBLE1211
Recommend Dealer
Yes

Other Employees Tagged: Ken Brown

Jan 16, 2024

Family Ford of Enfield responded

Thanks for sharing about your experience with Family Ford of Enfield. We appreciate your business, Brian, and hope to see you again soon!

January 15, 2024

Dealership Rating
Employee Rating

Worst dealership ive seen its a scam I wouldn't recommend anyone to purchase oil at this dealership nevertheless a vehicle More

by kylepinkham4
Recommend Dealer
No

Other Employees Tagged: Ken Brown

Jan 19, 2024

Family Ford of Enfield responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, Kyle, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

January 15, 2024

Dealership Rating
Employee Rating

Best ever great staff great place to take a nap lol always a pleasure Easy access and great accommodation while you wait More

by redant59
Recommend Dealer
Yes

Other Employees Tagged: Ken Brown

Jan 16, 2024

Family Ford of Enfield responded

Thanks for sharing your thoughts about your experience with Family Ford of Enfield. We appreciate your business and hope to see you again soon!

January 15, 2024

Dealership Rating
Employee Rating

Found issue in one visit! Other dealership was unable to with multiple visits!!! I'm happy More

by allymsdumais
Recommend Dealer
Yes

Other Employees Tagged: Ken Brown

Jan 16, 2024

Family Ford of Enfield responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

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