Ken Brown
Ken Brown at Family Ford of Enfield

Ken Brown | Page 21

Service Advisor

Family Ford of Enfield

65 Hazard Avenue
Enfield, CT 06082

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4.7
565 Reviews
4.7

565 Reviews

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565 Reviews of Ken Brown

September 19, 2023

Dealership Rating
Employee Rating

I went to family ford while traveling. I called and got a next day appointment. They were very nice did a 50,000 mile service while I waited. I was very pleased with everyone and would rec More

by fopedgar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 20, 2023

Family Ford of Enfield responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Family Ford of Enfield, we look forward to having you as one of our valued customers for many more years to come!

Sep 19, 2023

fopedgar responded

This dealer was very responsive to a passer by providing excellent service timely to a stranger

September 17, 2023

Dealership Rating
Employee Rating

Family Ford and Ken Brown were very responsive to all the work With prosessional courtesy More

by Fitzpatrickjennifer048
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Greg Ayers, Agnes Pusztai

Sep 17, 2023

Family Ford of Enfield responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

Oct 17, 2023

Fitzpatrickjennifer048 responded

Thank you again for excellent service. Fitzpatrickjennifer048@gmail.com

September 03, 2023

Dealership Rating
Employee Rating

Pleasant and informative of work done. First visit there with my car. I will return when maintenance is needed. More

by dugester
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 05, 2023

Family Ford of Enfield responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Family Ford of Enfield, we look forward to having you as one of our valued customers for many more years to come!

August 30, 2023

Dealership Rating
Employee Rating

Service was very good. They completed the work in a timely manner. I had bed lights installed in my truck and they work great. More

by KENCRWFRD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 30, 2023

Family Ford of Enfield responded

Thanks, Ken, for sharing about your experience with Family Ford of Enfield. We appreciate your business and hope to see you again soon!

August 29, 2023

Dealership Rating
Employee Rating

Always knowledgeable and polite. Let’s you know what is wrong and what they did to fix the problem. More

by dembinske
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 30, 2023

Family Ford of Enfield responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Family Ford of Enfield.

August 27, 2023

Dealership Rating
Employee Rating

Service was excellent. Exceeded expectations in delivery time and value. The service department is why we buy our cars from Family Ford of Enfield More

by dennisfaust
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 28, 2023

Family Ford of Enfield responded

Dennis, thank you for choosing Family Ford of Enfield. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

August 23, 2023

Dealership Rating
Employee Rating

very professional” as i was upset i had to leave my vehicle over night due to a part not being avail for a recall” , family ford was accommodating and took the time to explain everything will use famil More

by Smitty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 24, 2023

Family Ford of Enfield responded

Lawrence, Thank you for choosing Family Ford of Enfield. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

Aug 23, 2023

Smitty responded

may share my reply

August 22, 2023

Dealership Rating
Employee Rating

The service department was ok but took a long time. The price was very expensive and not a comfortable atmosphere. More

by josuedelvalle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Aug 26, 2023

Family Ford of Enfield responded

Josue, We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

August 22, 2023

Dealership Rating
Employee Rating

My experience was at the service department. The job was done but was not the most comfortable experience. More

by josuedelvalle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Aug 26, 2023

Family Ford of Enfield responded

Josue, Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

August 17, 2023

Dealership Rating
Employee Rating

I came in expecting to pay for an estimate and then coming in for another appointment to have the car repaired. To my delight the mechanic was able to repair the car while it was in for the estimate!! More

by KimT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 18, 2023

Family Ford of Enfield responded

Thank you, Kim, for sharing your thoughts about your experience with Family Ford of Enfield. We appreciate your business and hope to see you again soon!

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