Ken Brown
Ken Brown at Family Ford of Enfield

Ken Brown | Page 23

Service Advisor

Family Ford of Enfield

65 Hazard Avenue
Enfield, CT 06082

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4.7
565 Reviews
4.7

565 Reviews

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565 Reviews of Ken Brown

July 20, 2023

Dealership Rating
Employee Rating

Always professional, courteous and knowledge of my vehicle's predicament and what it is going to be serviced for. On time, smiling Customer Service rep. More

by BlueLady '07
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 22, 2023

Family Ford of Enfield responded

It's great to hear that we were able to help you. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Family Ford of Enfield!

July 15, 2023

Dealership Rating
Employee Rating

Honest, clean, friendly, value for money, trustworthy, convenient, very good dealer, 8n fact, best in the area. More

by MARY.G.SCHOONMAKER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 17, 2023

Family Ford of Enfield responded

It's great to hear that we were able to help you. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Family Ford of Enfield!

July 14, 2023

Dealership Rating
Employee Rating

Great price for the oil change and tire rotation. Won’t go anywhere else. Had a recall and it got done in a timely manner as well. More

by JODACZYK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 15, 2023

Family Ford of Enfield responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Family Ford of Enfield.

July 13, 2023

Dealership Rating
Employee Rating

Always looking for ways to save the customer money. Prompt service and quick response even when I didn’t have an appointment More

by WELLSRLCT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 14, 2023

Family Ford of Enfield responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

July 13, 2023

Dealership Rating
Employee Rating

I have always received excellent service at Enfield Ford. Booking an appointment is easy, service is performed efficiently, and the costs of parts and labor are reasonable. More

by CBOURBEAU239
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 14, 2023

Family Ford of Enfield responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

July 11, 2023

Dealership Rating
Employee Rating

Did not fix problem and did not provide appointment time for when vehicle could be worked on. More

by michael.grandelski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jul 15, 2023

Family Ford of Enfield responded

Michael, Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

July 01, 2023

Dealership Rating
Employee Rating

Very helpful, quick service, great atmosphere. I've never had a bad experience working with them. More

by AN323
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 03, 2023

Family Ford of Enfield responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

June 30, 2023

Dealership Rating
Employee Rating

Excellent service from the moment I walked in til I left. Agnes is very knowledgeable. More

by STGRSK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 03, 2023

Family Ford of Enfield responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Agnes here at Family Ford of Enfield.

June 22, 2023

Dealership Rating
Employee Rating

Easy to get appointments when needed. I look forward to when the recall part for my trucks wipers comes in. More

by SACRED-DOG
Workmanship
Recommend Dealer
Yes
Jun 24, 2023

Family Ford of Enfield responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

June 21, 2023

Dealership Rating
Employee Rating

Friendly staff. Great service. Bring all three of my ford vehicles for service. Never a problem. More

by BCTCNCTC
Service Price Transparency
Recommend Dealer
Yes

Other Employees Tagged: Billy Genereux

Jun 21, 2023

Family Ford of Enfield responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

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