Ken Delk | Page 31

Great First BMW Experience I really enjoyed the entire sales experience. Ken was extremely professional. He was knowledgable and most helpful getting us a fair price. I will be I really enjoyed the entire sales experience. Ken was extremely professional. He was knowledgable and most helpful getting us a fair price. I will be returning next year to purchase another BMW. More

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Easy and efficient I bought my new M3 from Ken Delk, and because I am from out of state, all negotiation and deal done via email or telephone. Ken was great to deal with I bought my new M3 from Ken Delk, and because I am from out of state, all negotiation and deal done via email or telephone. Ken was great to deal with, the final pricing was fair, and I was treated with respect. Ken collected me from the airport and the final sales and delivery process was easy and efficient. A few extras were thrown in without me asking, and that certainly left me with a good impression. I would recommend Ken and this dealership based on my experience with them. And it doesn't hurt that I then got to drive my new M3 320 miles back home. Great cars help make satisfied customers! More

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Great Expereience for 1st Time BMW Purchase I had a great experience at this dealership. It was my first BMW purchase, and they made it personal, easy, and stress-free. The staff explained ever I had a great experience at this dealership. It was my first BMW purchase, and they made it personal, easy, and stress-free. The staff explained everything in its entirety. The Genius service was extremely helpful by showing me all the features of my car. I would recommend this for new and old BMW purchasers. More

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None Better than Ken Delk! I've always wanted a BMW, so when the time came for a new vehicle, I decided to give Westlake BMW a try. I had been on a few other test drives in the I've always wanted a BMW, so when the time came for a new vehicle, I decided to give Westlake BMW a try. I had been on a few other test drives in the days prior to my visit and some dealerships had soured me on my buying experience. My family and I walked into the showroom and were greeted right away. I was introduced to Ken and we discussed what I was looking for. I had my eye on an X3 in the showroom, and he took the time to go over every detail on that vehicle ensuring that I could make a very informed decision. Then we went on the most AWESOME test drive I've ever been on, and this is NOT my first car purchase. He showed me just how the X3 handles in various road conditions and traffic scenarios. He made me feel very comfortable with the vehicle before we brought it back to the showroom. There was never any pressure to buy, nor was there a sales pitch. Ken was extremely polite with his approach and made me feel like I was his only customer. Needless to say, I purchased the X3 in the showroom, how could I not after learning about and driving the vehicle. Ken made the entire experience very enjoyable, and I'm not always enthused about spending big dollars on the wheel for vehicles. When I picked up the X3, I got to spend time with Mike in Financing and Nate, my BMW genius. Again, another quality experience. I never once felt like I was anything less than top priority. For anyone considering a BMW, this is the place to be and Ken, Mike and Nate are your go to team! More

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Customer Loyalty I recently leased my 4th BMW from Ken Delk. I appreciate the customer loyalty that is provided to me. I plan to lease from them in the future. I recently leased my 4th BMW from Ken Delk. I appreciate the customer loyalty that is provided to me. I plan to lease from them in the future. More

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New car purchase I purchased my 3rd Bmw and each time it was handled professionally and with ease. I will always continue to purchase my cars from ken delk and refer m I purchased my 3rd Bmw and each time it was handled professionally and with ease. I will always continue to purchase my cars from ken delk and refer my friends which I have already done. More

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Great experience, with no pressure I went to this dealership multiple times and I never felt pressured to make a decision. I'm very indesicive and wasn't sure exactly what I wanted but I went to this dealership multiple times and I never felt pressured to make a decision. I'm very indesicive and wasn't sure exactly what I wanted but Ken and the team helped me decide and pick the best car in my price range. More

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Great Experience I had great service at this dealership. The purchase of my new car went quickly and smoothly. I would recommend this dealership to my family and frien I had great service at this dealership. The purchase of my new car went quickly and smoothly. I would recommend this dealership to my family and friends. More

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Thank you for a wonderful experience! This was by far the easiest and smoothest BMW purchase that I have ever had. Everyone was extremely knowledgable and helpful. I had a great experien This was by far the easiest and smoothest BMW purchase that I have ever had. Everyone was extremely knowledgable and helpful. I had a great experience. Thank you! More

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Quick and efficient! I recently leased a 2015 BMW (328 i xdrive) demo unit from BMW Westlake. The salesman presented me with a range of price points and did not try to ove I recently leased a 2015 BMW (328 i xdrive) demo unit from BMW Westlake. The salesman presented me with a range of price points and did not try to oversell me. I reviewed the price points made my offer based upon the money factor and residual value of the lease. I was not impressed by the dealer's failure to negotiate on the money factor. I had proposed a money factor of (0 .00120 )or 2.89%, which BMW North America advertises on its website, but was told that it applied to 2016 vehicles. Hindsight being 20/20, it appears that this is untrue since the dealer is assigning a money factor of (0.00120) 2.89% to get 2015 vehicles off the lot! I was quote a money factor of 0.00147 or 3.52%. More

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