Ken Delk | Page 32

Quick and efficient! I recently leased a 2015 BMW (328 i xdrive) demo unit from BMW Westlake. The salesman presented me with a range of price points and did not try to ove I recently leased a 2015 BMW (328 i xdrive) demo unit from BMW Westlake. The salesman presented me with a range of price points and did not try to oversell me. I reviewed the price points made my offer based upon the money factor and residual value of the lease. I was not impressed by the dealer's failure to negotiate on the money factor. I had proposed a money factor of (0 .00120 )or 2.89%, which BMW North America advertises on its website, but was told that it applied to 2016 vehicles. Hindsight being 20/20, it appears that this is untrue since the dealer is assigning a money factor of (0.00120) 2.89% to get 2015 vehicles off the lot! I was quote a money factor of 0.00147 or 3.52%. More

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Excellent customer service Ken was the best.Comunication during the process was flawless.He sent me requested information promptly.Drove the car to a location closer to me the n Ken was the best.Comunication during the process was flawless.He sent me requested information promptly.Drove the car to a location closer to me the night before.Took time to explain cars features in great detail.Thanks to Ken we were in and out with new car in just under 3 hours. More

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Fantastic Experience! Ken was very helpful and made the process quick and painless! Superb follow up and just overall great customer service. Would highly recommend any Ken was very helpful and made the process quick and painless! Superb follow up and just overall great customer service. Would highly recommend anyone to go to this dealership . More

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Very happy The entire staff made every effort to make the purchase a good experience. I felt well informed both during the purchase and during the manufacture a The entire staff made every effort to make the purchase a good experience. I felt well informed both during the purchase and during the manufacture and shipping of the car. More

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Best Man to Work with (BMW- Get it?) is KEN DELK! Ken went above and beyond. He was not overly pushy but just very knowledgeable. If you want the best, don't look any farther than Ken Delk. Very posit Ken went above and beyond. He was not overly pushy but just very knowledgeable. If you want the best, don't look any farther than Ken Delk. Very positive buying experience! More

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Great to work with Made to buying experience a breeze. Extremely nice show room. Even better employees. Would highly recommend them to anyone searching for a new BMW. G Made to buying experience a breeze. Extremely nice show room. Even better employees. Would highly recommend them to anyone searching for a new BMW. Great experience. More

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Meeting and Exceeding Customer Expectations This group of professionals truly understand the meaning of customer service! This is my fourth BMW and I will always return to purchase from these f This group of professionals truly understand the meaning of customer service! This is my fourth BMW and I will always return to purchase from these fine folks! More

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Very good experience. Ken was very helpful in selecting my new car. The Show Room was pleasant, the test drive was stressless, and I love my new car. Thanks Ken. Ken was very helpful in selecting my new car. The Show Room was pleasant, the test drive was stressless, and I love my new car. Thanks Ken. More

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Courteous, honest, helpful, professional Our dealings with BMW of Westlake were consistently a pleasure. There was no pressure to buy, only honest delivery of information about their product Our dealings with BMW of Westlake were consistently a pleasure. There was no pressure to buy, only honest delivery of information about their product, which happens to be top of the line. Mr. Ken Delk was particularly helpful in educating us about the right vehicle for our particular needs. He was quite accessible and responsive throughout the purchase process, and as a bonus, happens to be a really nice and easy going guy. He is a no nonsense veteran with long-term experience with BMW. We give Mr. Delk and BMW of Westlake our highest evaluation, and recommend him and this dealership without reservation. More

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Relaxing experience I honestly hate looking for cars, so I cringed when my lease was ending. I had no idea what I wanted. My husband mentioned BMW and since we had one I honestly hate looking for cars, so I cringed when my lease was ending. I had no idea what I wanted. My husband mentioned BMW and since we had one before I thought sure why not look. Well, the look turned into a drive into a lease. The process was so quick and easy and our salesperson Ken Dell was wonderful. It was no pressure. I would definitely recommend Kenot and the BMW Westlake team to anyone looking for a vehicle. More

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